Only problem is the debit card you issue for the clam. It is difficult to use at some merchants. Orders on line usually work. But box stores is not as easy.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The service and timely repairs are outstanding. You made it easy to file my claims when needed. This is what made me get another extended warranty with the company I have used this company since 2017.... See more
Company replied
FANISHA MADE MY EXPERIENCE SOOOO PAINLESS ! she was kind, patient and went over my policy in details to where I really understand ! Thank you Fanisha
When getting an oil change, I've never had a problem getting paid. I do however have a problem work the virtual deposit but other than that the company have been ok!
Company replied
Company details
Written by the company
Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off. Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! Omega Auto Care is insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.
Contact info
50 North Laura St, Ste 2500, 32202, Jacksonville, United States
- 1-877-850-0443
- reviews@omegaautocare.com
- omegaautocare.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had omega Auto care on a number…
I have had omega Auto care on a number of vehicles, they have all needed something. Omega has helped on everyone. I currently have omega on both my vehicles.
21 November 2025
Reply from Omega Home & Auto Care
Thank you for your continued trust in Omega Auto Care.
We're glad to hear that our coverage has been helpful across multiple vehicles and that you've had positive experiences with your claims. We appreciate your loyalty and look forward to continuing to support you and both of your vehicles.
The representative did well.
29 May 2026
Reply from Omega Home & Auto Care
Thank you for your feedback! We’re glad to hear the representative provided you with good service. We appreciate you choosing Omega Auto Care.
Reply from Omega Home & Auto Care
Thank you for your kind words! We’re glad you had a great experience and appreciate your support of Omega Auto Care.
Blake was great so fast very knowledge…
Blake was great so fast very knowledge I am a repair shop and will differently recommend omega
8 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for the great feedback! We're glad to hear Blake was fast, knowledgeable, and able to assist you effectively. We appreciate your support and recommendation of Omega Auto Care.
GREAT CUSTOMER REVIEW
It was an easy process. Fanisha was fantastic. Thank you!
3 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind feedback! We're glad to hear the process was easy and that Fanisha provided fantastic service. We appreciate you choosing Omega Auto Care!
Great Customer Service!
Very informative team! Spoke to a Jordan very helpful in explaining the claims process. I asked a lot of questions but she explained things very clearly.
2 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind review! We're glad to hear Jordan was able to answer all of your questions and clearly explain the claims process. We believe our customers should fully understand their coverage and what to expect when filing a claim, and we're pleased that Jordan provided the information you needed. We appreciate your feedback and thank you for choosing Omega Auto Care!
Reply from Omega Home & Auto Care
Thanks for sharing!
I had a very nice experience speaking…
I had a very nice experience speaking with Erin. She was warm and explained everything clearly since I don’t know much about cars.
2 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind review! We're glad Erin made the experience easy to understand and took the time to answer your questions. We appreciate your feedback and your trust in Omega Auto Care!
Robin was so respectful and helpful and…
Robin was so respectful and helpful and very nice.she helped me so much,I appreciate her and this company ❤️ so much.thank you for what you do to help others
3 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind words! We're glad Robin was able to help and provide such great service. We'll be sure to share your feedback with her. Thank you for choosing Omega Auto Care! ❤️
Dealership sold me this warranty when I…
Dealership sold me this warranty when I bought a truck from them.the dealership talked highly of them. Stated they cover a lot and great to work with. Paid extra because the truck I bought has a lift on it. 2 months down the road the transmission goes out. Get it towed to a shop. Waiting two weeks for them to say they aren’t covering the vehicle. Stated they only cover up to 6in lift. They state it’s a 8in lift. Then said they are canceling the warranty. However the lift is in fact not a 8in lift. Wouldn’t recommend to anyone.
2 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Dakota,
Thank you for your feedback. We understand your frustration with this situation. Our records include photographs taken during the inspection process showing the lift being measured, and those measurements indicated the vehicle exceeded the maximum lift height allowed under the contract. We would be happy to share those photos with you for your review.
We strive to handle every claim fairly and in accordance with the terms of the service contract. If you would like to discuss the measurements or review the documentation, please contact our customer service team.
Hey Sophia was a big help I am an…
Hey Sophia was a big help I am an advisor at braman honda she the best
2 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for sharing your experience!
What went wrong this time
What went wrong this time? you lied
How can this company improve? stop lying about what you are going to do or what we will do for you.
Remember to be honest, I very much wish you was honest with me from the start before you took my money. but with the ones i did recommend i will be informing them of how your really do business. so have a nice day.
7 March 2026
Unprompted review
Reply from Omega Home & Auto Care
We would like to assist you, however there is no identifying information or clear reference confirming this relates to Omega Auto Care.
If you are referring to our company, we take concerns like this seriously and would welcome the opportunity to review your situation directly. Please contact our customer service team with your contract or claim details so we can properly investigate and address your concerns.
We value transparency and encourage customers to reach out so we can ensure accurate information and resolution.
Please please do not use these…
Please please do not use these people!!! Terrible service and they will do their best to screw you over. My truck has been in the shop for months and I have called every few days with absolutely no progress. Not even a discussion of options, only delays…
29 May 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your feedback. We understand your frustration regarding the outcome of your claim. Our records indicate the claim was denied because the vehicle was equipped with oversized tires that exceeded the manufacturer's reommended size.
You advised that you disclosed the oversized tires and headlight modifications to the selling agency at the time of purchase. However, Omega Auto Care serves as the claims administrator and is not involved in the sales process or the discussions between customers and selling agencies. As such, we cannot confirm or deny what information may have been provided during those conversations and must administer claims according to the terms and conditions of the contract.
If you believe the coverage was misrepresented at the time of sale, we encourage you to discuss the matter directly with the selling agency.
We were lied to.
My husband purchased this plan going in two years now. When it was sold to us we were told that everything was covered except electrical. We called and booked with a mechanic on their website and when the mechanic called about the issues that we understood were covered they informed him nothing is covered. So we’ve been paying all this time to find out that the coverage we were originally told we have was not true. The customer service was horrible and acted like they couldn’t speak with me after speaking to me through the whole process until I wanted clarification. Don’t trust them.
26 May 2026
Unprompted review
Reply from Omega Home & Auto Care
We would like to assist you; however, we are unable to locate any account, contract, or claim details based on the information provided. Without identifying information, we cannot review or verify the situation you are describing.
If this relates to Omega Auto Care, we encourage you to contact our customer service team directly with your contract information so we can properly investigate your concerns, review coverage details, and assist you in resolving any questions regarding your policy. You can also send an email to reviews@omegaautocare.com
We remain committed to providing clear information and support once we are able to access the appropriate account details.
This company is the biggest rip-off I…
This company is the biggest rip-off I have ever seen in my life;Samanta and her henchmen are trained to steal. they just steal your money and your time and refuse to cover more than 2% of anything. Everyone who works at Auto Care is trained to rob you. They never provide coverage—even if you send them all the necessary information. Don't waste your time or money on these rats; they are the absolute worst. They all pull the same scams. I checked the reviews and customer complaints too late; this garbage outfit should be shut down, and every single one of the thieves working there should be arrested.
20 May 2026
Unprompted review
Reply from Omega Home & Auto Care
We strongly disagree with these statements. Omega Auto Care is committed to providing fair, professional service and honoring the terms of the contract as written.
All claims are reviewed and processed in accordance with the specific coverage, exclusions, and requirements outlined in the customer’s Vehicle Service Contract. Coverage decisions are never arbitrary and are based solely on the contract terms and supporting documentation provided.
We take all feedback seriously and remain committed to assisting our customers in a transparent and compliant manner.
Omega is operating as Admin for companies without your knowledge or authorization.
Omega is operating through many companies. I signed up for Complete auto protect, and when I filed a claim it was Omega that was the Admin. In my mind, and I believe legally, I had no agreement with Omega as I did not sign a contract with them, and Complete sold me a package that Omega changed to not cover all Complete claimed. It is bait and switch. Don't deal with either of these companies. I was asked to add more. Omega lied to my mechanic and said I only had power train coverage. I have it in writing and would be happy to scan it and send it to Omega, through Trust Pilot if you give me an email address to do it. I scanned and sent copies of my contract with Complete Auto Protect, as I signed no agreement with Omega and was not even aware they were involved. Had I known it I would not have bought the product. If I wanted to be involved with Omega, they have their own plans, and I would have went with them if I liked it, I did not so did not go with them. Omega seems to forget the issue. They LIED to the mechanic and told him I only had power train not power train enhanced. The lie says it all. And the fact when I was sold the package without identifying Omega, which is relevant, is FRAUD.
12 May 2026
Unprompted review
Reply from Omega Home & Auto Care
Rodney,
We are sorry to hear that you are dissatisfied with your coverage. We would like to clarify that Omega Auto Care has always been the administrator of the coverage you purchased through Complete Auto Protect. If you review your contract documents, Omega Auto Care is listed.
Your vehicle was a 2015 Ram with approximately 174,000 miles at the time of purchase. Based on its age and mileage, it qualified for a Powertrain Enhanced coverage plan. The coverage was not changed after purchase.
Additionally, light bulbs are not covered under any Vehicle Service Contracts, including our highest levels of coverage. Smaller electrical components and sensors are also among the first items excluded on older, high-mileage vehicles, which is standard in the vehicle service contract industry.
We did not alter your coverage, and the repair facility was advised of the coverage that was in effect under your contract.
I got this insurance policy 2 months…
I got this insurance policy 2 months ago my car had low cylinder pressure and head number three with a bent head I drove it a mile and a half to a mechanic shop where cut off at of course taking it to the mechanic shop and letting the mechanic look at it it shut off and of course it burnt the head gasket because it was sitting there running so he can see what was wrong with it without putting it on diagnostic first and they denied fixing my engine because they said the head gasket due to overheating well common Sense the head gasket is going to burn due to overheating if the cylinder head is bent just like any insurance company they're going to deny the best they can but they want you to keep up payment month to month but yet this happened on the 14th and it took him till the 27th to get somebody out to inspect it and then they're going to tell me it was due to overheating yes it was overheating the engine broke they said if you see a light come on you should stop and call a tow truck who in the world start to call a tow truck every time I like comes on on the car and I know 95% of America you had your engine light your brake light your tire sensor light some kind of light come on so that means stop and call the tow truck if you don't see nothing else happening and I did what was best and I went straight to a mechanic shop and I have all the proof of everything but let you know I would not waste my money with this company because they're going to deny you for the slightest thing they can do
28 April 2026
Unprompted review
Reply from Omega Home & Auto Care
I understand why you feel frustrated, but the situation you’re describing is exactly what is meant by continued operation of an impaired vehicle.
When a vehicle is overheating, it is not comparable to a routine warning light like a tire sensor light. An overheating condition is an immediate and severe mechanical issue. Even driving a very short distance, such as a mile to a mile and a half, while the engine temperature is elevated can rapidly escalate internal damage.
It’s important to clarify that overheating itself does not automatically result in cylinder head or head gasket failure. Those types of failures typically occur when the vehicle continues to run while already in an overheated state. In other words, the damage is not caused simply by the initial issue, but by operating the vehicle after that condition has presented itself.
For that reason, industry standards, and the terms of most service contracts, require that the vehicle be shut down immediately when overheating is observed, and transported to a repair facility. This is because continued operation, even briefly, can turn a manageable issue into a catastrophic engine failure.
Based on your description, the vehicle was driven and allowed to continue running while overheating, which is the determining factor in how the failure is categorized.
This company isn’t what they say they are to customers.
This company isn’t what they say they are. How about that. Turn in automobile and after three maybe four months this company turns down the repairs that should’ve been done. How can they say they cover the powertrain but then don’t cover specific part within the powertrain. If the parts wasn’t present the powertrain would not work. Now make that make sense.
Just not right. What good is this? Paying several months for service;then when one need this to have a repair they do all in their power to make it not compatible.
28 February 2026
I have had this warranty for years now…
I have had this warranty for years now and thank goodness, I never had to use.
23 March 2026
I no longer have Omega after being a…
I no longer have Omega after being a customer for 3 years. Omega had been giving me full coverage then they changed to 1/2 coverage because my vehicle is a 2001. They failed me tremendously after being a loyal
customer with full benefits. When I renewed they gave me half coverage, so I canceled you guys for a service that would accommodate
23 March 2026
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