Very good service overall. The customer service team were quick to help, polite throughout, and kindly allowed me to return an item even after the 14-day window because I had been away on holiday and... See more
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Jake at Ombra was great, I am based in the UAE. He was very responsive , precise and pricing was very competitive. The Llardo figurines arrived as promised. Great experience, I can highly recommend Om... See more
Company replied
We recently ordered some outdoor lights for our porch. A couple of days after placing the order I received a phone call to advise me that the lights were out of stock and offered an alternative (cheap... See more
Company replied
Fantastic service from Jake, who responded to my query outside working hours. He then sourced a product for me which was out of stock nationwide. It was delivered within the agreed timescale as promi... See more
Company replied
Company details
Written by the company
Our mission is to offer award-winning lighting from around the world in one place so together we can transform any space.
Contact info
United Kingdom
- 02031 486 864
- info@ombralighting.co.uk
- ombralighting.co.uk
Very good service overall
Very good service overall. The customer service team were quick to help, polite throughout, and kindly allowed me to return an item even after the 14-day window because I had been away on holiday and missed it, which I was very grateful for. My only criticism is the return cost... the product was around £72.99, but it cost £14.99 to send back, which feels quite excessive.
26 March 2026
Very good customer relations.
24 March 2026
Order/Shipment to the UAE
Jake at Ombra was great, I am based in the UAE. He was very responsive , precise and pricing was very competitive. The Llardo figurines arrived as promised. Great experience, I can highly recommend Ombra Lighting.
14 February 2026
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write a review Oliver. Very happy we could help get you you're Lladro figurines.
I would recommend Ombrs Lighting
I would recommend Ombrs Lighting. They have a great range of lighting, good prices and good customer seevice
8 January 2026
Reply from Ombra Lighting
Thank you for taking the time to write us a review! Glad we could help
Excellent Service
Had to return my order as the lamp was damaged. However this was the fault of the supplier and not this company. The communication, helpfulness and courtesy has been exceptional.
10 October 2025
Reply from Ombra Lighting
Very happy we were able to help and get this sorted for you. Thank you for taking the time to write us a review.
The most helpful representative from…
The most helpful representative from Ombra Lighting who could not have done more to assist with this transaction. Price of goods also very competitive and they were dispatched promptly. Five star service.
11 July 2025
Reply from Ombra Lighting
Thank you for taking the time to write us a review. We're so glad you were happy with the service we offered.
Great Shopping Experience
First time I’ve used this company and was very pleased with the service. I ordered a light that had a long lead in time for delivery. The company kept me informed throughout, offered me a larger light in the same design but at the lower price. I decided to wait for the light I wanted and wasn’t disappointed with the Pooky Outdoor Brass Wall Light. I would recommend this company.
11 July 2025
Reply from Ombra Lighting
Happy we could help Nicola. Thank you for taking the time to write us a review.
Awful customer services no response to…
After feeling frustrated that I couldn’t get through to customer services over a weekend. The beginning of the working week I experienced excellent customer service regular updates on my order. I also received a phone call from the owner of the company with an apology for wrong information given about when the light would arrive. Very pleased with the light that I received from Ombra lighting. 😊
7 April 2025
Unprompted review
Reply from Ombra Lighting
Hi Emma, thank you for your feedback. We take customer service very seriously at Ombra Lighting. As you have initially called and emailed outside of working hours, over the weekend, no one was available to take your call. We have since attempted to call you back and have responded to your email first thing this morning. Hopefully this has explained the delay and resolved any issue you have had.
Thank you again for your patience and feedback, we do take it all on board and use it to improve our service moving forward.
Awful customer service
Awful customer service.
Product ordered, confirmed, paid for then not despatched. When chased after five days, told it was not available from their supplier. Read the small print as they clearly don’t have the stock in. Guarantee your item by purchasing from another company. You will be disappointed if you try to buy something from them.
19 December 2024
Unprompted review
Reply from Ombra Lighting
Hi Clare, we are sorry you feel let down, we understand and share your frustration with these circumstances on this occasion.
This occurred due to a system error from the manufacturer of the Christmas decoration you ordered. When we were notified, we made you aware within the hour to offer alternative finishes or provide a refund. I hope management contacting you outside of working hours to provide a more detailed explanation, demonstrates how serious we take any customer dissatisfaction.
We pride ourselves on exceptional customer service and will be taking the feedback onboard.
Great service
Quick delivery, called me when there was a stock issue and then swiftly resolved it. Highly recommended!
9 December 2024
Reply from Ombra Lighting
Thank you for taking the time to write us a review and your lovely feedback. We're happy we could help and that you're pleased with your wall lights.
Product was beautiful
Product was beautiful. Had a question around installation and the service was first class. Honestly cannot recommend highly enough
9 December 2024
Reply from Ombra Lighting
Thank you for your feedback Tracy and for taking the time to write us a review. We're so happy you love your chandelier!
Great quality product in both aesthetic…
Great quality product in both aesthetic and functionality. It looks super stylish and throws a great light.
11 November 2024
Reply from Ombra Lighting
Thank you for taking the time to write us a review. We're very pleased you love your light!
A good product
25 September 2024
Reply from Ombra Lighting
Thank you for taking the time to write us a review Mark, we really appreciate it.
Jake was really helpful and went above…
Jake was really helpful and went above and beyond to assist me. The light is beautiful and extremely well made.
31 August 2024
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write us a review Donna. We're so glad you love your pendant!
Beautiful Chandelier!
Bought a beautiful chandelier from Ombra. The pricing was competitive, the service was good and it was delivered without fuss within the timeframe outlined.
9 July 2024
Unprompted review
Reply from Ombra Lighting
Very pleased you love your beautiful chandelier. Thank you for taking the time to write us a review.
Reply from Ombra Lighting
We're glad you're happy with your wall lights. Thank you for taking the time to write us a review.
Quick and easy delivery
Excellent and professional service and communication. Delivery and product 10/10
16 May 2024
Reply from Ombra Lighting
Happy we could help. Thank you for taking the time to write us a review.
Excellent quality and service
Loved the service from ombra and the quality of the absolutely beautiful mirrors I received. Thank you x absolutely makes my room.
2 May 2024
Unprompted review
Reply from Ombra Lighting
So happy you loved your mirrors Anita. We really appreciate you taking the time to write us a review.
Really good customer service and very…
Really good customer service and very happy with my lights!
7 May 2024
Unprompted review
Reply from Ombra Lighting
Thank you for taking the time to write us a review Jacob. Very pleased that you're happy with your lights!
Amazing service
Amazing service, and beautiful products. Over the moon with our chandelier. Thank you so much Jake!!
17 April 2024
Unprompted review
Reply from Ombra Lighting
So glad you're over the moon with your chandelier. Thank you for taking the time to write us a review Amy
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