It is for me encouraging knowing that each Euro that I spend here taking part ,it goes to a special project.Helping supporting those who are in need is my passion.And am grateful and thankful to be am... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s professional. If you not win you support anyway a project. The project is changing each lottery. Finally you’re a winner. 🏆
Company replied
In my opinion Omaze needs to be stopped. They are praying on vulnerable people who can't afford it by ramming it down their throats on multiply TV adverts, taking money they could otherwise they cou... See more
Company replied
money is taken from my account promptly so very efficient but would be even happier to win something! 🙂
Company replied
Company details
Written by the company
Bei Omaze sammeln wir Spenden für gemeinnützige Organisationen und geben Menschen gleichzeitig die Chance, lebensverändernde Preise zu gewinnen. Warum? Weil wir glauben, dass Spenden Spaß machen darf. So können sich unsere Charity-Partner voll auf die Projekte konzentrieren, mit denen sie Menschen in Not helfen.
Contact info
Berliner Straße 51, 60311, Frankfurt am Main, Germany
- +496994321881
- team@omaze.de
- omaze.de
4.4
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Omaze DE
Hello Ruben,
thank you for taking part in our draws and for supporting our charity partners — your participation makes their important work possible. We’re sorry to hear that you haven’t won a prize yet, but we’re keeping our fingers crossed for you for a future dream win with Omaze.
We hope you find your way around our website easily. If you have any questions or need support, please feel free to contact us anytime at team@omaze.de.
Thank you
Your Omaze Team
Transparent and easy to navigate with…
Transparent and easy to navigate with outcomes.
22 February 2026
Entry confirmed but lots still showing as zero
I recently purchased entries for the Omaze Berlin Penthouse draw (order confirmed and payment successfully processed), but I am currently concerned about the transparency of the ticket allocation system.
After completing my purchase, my account still shows:
Total number of lots: 0
No lottery package ID assigned
I understand that backend allocation delays may happen, especially close to the draw deadline. However, from a participant’s perspective, seeing zero entries after a confirmed payment creates uncertainty and reduces trust in the process.
For a regulated charity lottery under German supervision, I would expect clearer visibility of:
Entry confirmation
Ticket allocation timing
Whether purchases made near the deadline are immediately included in the draw pool
I am not suggesting wrongdoing, but greater transparency would significantly improve user confidence.
I hope Omaze can clarify how ticket allocation works and reassure participants that confirmed orders are fully included in the draw.
22 February 2026
Reply from Omaze DE
Hello Alex,
thank you for your feedback. We appreciate your participation in our draws and would like to help you resolve the issue regarding the missing display of your ticket package ID in your account.
After each ticket purchase, you will normally receive a purchase confirmation, and once your verification has been successfully completed, you can view your ticket package ID in your account’s order history.
If this is only a display or technical issue on our side, your entries are of course included in the draw from the moment of purchase — provided that your verification has been successfully completed.
To review your case in detail, we kindly ask you to contact our customer support directly at team@omaze.de. Our team will guide you step by step to resolve the issue.
We look forward to assisting you and wish you the best of luck for your current and upcoming draws.
Thank you
Your Omaze Team
Hard to trust the IBAN part
Hard to trust the IBAN part. I’m don’t mind paying for the tickets but curious if there is another way to prove you are for real without needing IBAN
21 February 2026
Reply from Omaze DE
Hello Nikolas,
thank you for your feedback. We would like to reassure you that Omaze is a lottery licensed in Germany and supervised by the Joint Gambling Authority of the Federal States (GGL), ensuring maximum security and transparency for all participants.
All data we request is used solely to ensure legally compliant participation in our draws and is, of course, handled in accordance with applicable data protection regulations. You also have the option to verify your identity via the POSTIDENT procedure as an alternative. Our customer service team will be happy to assist you with this.
You can reach us anytime at team@omaze.de.
Thank you
Your Omaze Team
Feels Sketchy
Sketchy. You should know how many tickets were sold and the draw should somehow be made transparent/live.
14 October 2025
Reply from Omaze DE
Hi Daniel,
thank you for your feedback.
Unfortunately it is not possible to predict the amount of tickets sold before the end of the sale. After the sale we are transparent about the amount of tickets sold.
We hear your wish for more transparency in regards of the draw. Nevertheless rest assured that the draw always happens in the prensence of an official notary.
If you have more concerns, please feel free to shoot us a message at team@omaze.de
We will be happy to respond to each of your questions personaly.
In the meantime we would like to thank you for your support in our charities, which is possible through your participation.
Thank you,
your Omaze-Team
good service
1 February 2026
Reply from Omaze DE
Hello Jim,
Thank you for your positive review and feedback.
We are delighted that you had a good experience on our website.
We would also like to thank you very much for supporting our project partners, which you make possible with your participation.
We hope to welcome you back here in the future and inspire you with great projects.
We're keeping our fingers crossed for you in your Omaze raffles!
If you have any questions or difficulties, our team is always here for you! team@omaze.de
Thank you very much,
Your Omaze Team
The website is very clear and engaging
The website is very clear and engaging, the checkout experience worked well except the paypal registration - there was an error, but at the end i still managed to pay with paypal
3 February 2026
Reply from Omaze DE
Hallo Aviad,
vielen Dank für deine super Bewertung. Es freut uns zu hören, dass du gut durch deine Anmeldung und Abwicklung gekommen bist und wir hoffen, dass du dich auch weiterhin auf unserer Website gut zurechtfindest.
Solltest du doch einmal Fragen haben oder Unterstützung benötigen, steht dir unser Kundenservice unter team@omaze.de jederzeit gerne zur Verfügung. Wir würden uns freuen, dich auch künftig wieder hier bei uns begrüßen zu dürfen.
Vielen Dank
Dein Omaze-Team
Reply from Omaze DE
Hallo Elizabeth,
wir freuen uns über deine super Bewertung und bedanken uns ganz herzlich für die Unterstützung unserer Projektpartner, die du mit jeder Teilnahme an unseren Verlosungen ermöglichst.
Solltest du Fragen zu deiner Anmeldung oder Abwicklung haben, kontaktiere uns jederzeit unter team@omaze.de. Wir sind für dich da, wenn du uns brauchst.
Bis dahin wünschen wir auch dir viel Glück für deine kommenden Verlosungen mit Omaze und weiterhin positive Erfahrungen hier auf unserer Plattform.
Vielen Dank
Dein Omaze-Team
Omaze needs to be Stopped
In my opinion Omaze needs to be stopped. They are praying on vulnerable people who can't afford it by ramming it down their throats on multiply TV adverts, taking money they could otherwise they could spend on things more worth while like just living.
It is gambling at the end of the day and they are destroying lives!
People need to get together and help shut them down.
15 January 2026
Unprompted review
Reply from Omaze DE
Hallo Pete,
vielen Dank für dein Feedback.
Bei Omaze handelt es sich um eine in Deutschland lizenzierte Lotterie, die von der Gemeinsamen Glücksspielbehörde der Länder (GGL) überwacht wird. Wir kommen unserer Sorgfaltspflicht konsequent nach und setzen auf verantwortungsvolle Prozesse, damit unsere Verlosungen fair, transparent und sicher ablaufen.
Gleichzeitig ist unser Ziel, dass Omaze eine Win-win-Situation schafft: Unsere Charity-Partner profitieren von zusätzlicher Unterstützung für ihre gemeinnützige Arbeit – und Teilnehmende haben die Chance, attraktive Preise zu gewinnen.
Wenn du dazu konkrete Fragen hast oder dein Anliegen im Detail mit uns besprechen möchtest, melde dich gerne jederzeit bei unserem Kundenservice unter team@omaze.de.
Vielen Dank
Dein Omaze-Team
Good experience and userfriendly
7 January 2026
Reply from Omaze DE
Hello Jean,
thank you so much for your fantastic review. We’re really happy to hear you’re satisfied and we’d love to welcome you back again in the future.
If you have any questions or would like to share feedback, you can reach our customer service team anytime at team@omaze.de.
In the meantime, we wish you the best of luck in our upcoming raffles and continued positive experiences on our platform.
Thank you
Your Omaze Team
No delivery yet.
8 January 2026
Reply from Omaze DE
Hallo,
vielen Dank für dein Feedback.
Nach dem Kauf eines Loses oder eines Lospakets erhältst du in der Regel eine Bestätigungs-E-Mail mit deiner Lospaket-ID. Diese kannst du außerdem jederzeit in deiner Bestellhistorie in deinem Omaze-Konto einsehen.
Solltest du keine Lospaket-ID erhalten haben oder diese nicht finden können, möchten wir dich bitten, unseren Kundenservice direkt unter team@omaze.de zu kontaktieren, um eventuelle technische Probleme oder Komplikationen bei der Verifizierung ausschließen zu können. Dort können wir deinen Fall individuell prüfen.
Wir hoffen, dein Anliegen schnellstmöglich zu deiner Zufriedenheit klären zu können und dich künftig wieder bei uns begrüßen zu dürfen.
Vielen Dank
Dein Omaze-Team
Nice concept combining a lottery and…
Nice concept combining a lottery and support of charities. A win-win situation for sure.
6 January 2026
Reply from Omaze DE
Hallo,
vielen Dank für dein Feedback und dass du unsere Charity-Partner durch deine Teilnahme an unseren Verlosungen unterstützt.
Wir freuen uns über deine Begeisterung und hoffen dir weiterhin spannende Projektpartner vorstellen zu dürfen
Wir wünschen dir für deine laufenden Verlosungen bei Omaze viel Glück.
Vielen Dank
Dein Omaze-Team
If it's true all what you've been…
If it's true all what you've been saying, than huge respect to your goals, and the way to them.
27 December 2025
I gave a middle of the road three stars…
I gave a middle of the road three stars because the question of 'were you happy with Omaze' is completely stupid. I did not win so why would I give it five and i knew that I may not win so I cant give it 1 star. Also I am not sure how one can rate the great experience of paying money and getting a ticket, it is not like I was asking you to run a marathon on my behalf. Does everything have to be rated nowadays? I mean I went to ldi this morning and I am not going to rave about how great buying a lump of cheese was.
22 December 2025
Reply from Omaze DE
Hi Sonja,
Thank you very much for your feedback. We appreciate your participation in our prize draws and would also like to thank you for supporting our charity partners through your entry.
We send an invitation to leave a review to all participants so that we can gain a better understanding of how satisfied our customers are with the overall process of our lottery — and so that we can offer support where needed or requested. We hope you can understand this, and that you continue to find your way around our website easily.
If you have any questions or require assistance, our customer service team is always happy to help at team@omaze.de.
Thank you
Your Omaze Team
Life changing
Its true and it changes life for good also for animal welfare its all worth it
28 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.