Terrible Return Process!
We spent over $120 on two dog beds. They were never delivered. However, the delivering company said they were delivered and thats what Olvy went with. We were denied claims. We provided evidence but Olvy said, and this is a real quote:
"As a small startup, we put significant effort into offering high-quality products and exceptional customer support. Building and maintaining strong relationships with our payment providers without chargebacks is essential to continue offering products that bring joy to our furry friends. Thus, we'd greatly appreciate it if you could contact your bank and cancel the chargeback."
So. This "small company" did not deliver a product we paid for, denied our claims, and asked us not to move forward with a chargeback. Think about who you shop with. Shop around.
