Olviarose Reviews 

721
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 697 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to navigate and the ordering process straightforward and efficient. They appreciated the good selection of dresses, variety of colors, and the clear sizing charts available. Some also noted good communication regarding their orders and quick dispatch times. However, many people were dissatisfied with the product quality, describing items as unwearable, poorly made, and not matching the online pictures. Reviewers frequently mentioned that the sizing was incorrect and the materials were cheap or see-through. The return policy was a significant point of contention, with customers finding the process difficult, costly, and often requiring items to be sent back to China. Some also reported issues with customer service, including delays in communication and offers of partial refunds instead of full returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the selection and price of... See more

Quality

Customers had negative experiences with quality, consistently reporting that items, especially dresses, were... See more

Website

Consumers find the website to be ambiguous, with many reviewers warning others not to order due to concerns... See more

Order

People report ambiguous experiences with order, with some customers praising the easy ordering process and... See more

Return policy

Clients share negative opinions on the return policy, describing the process as a "nightmare" and "awful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placing an order was straightforward. Dresses look nice, not received them yet so can't speak to the quality of the garments ordered

Rated 4 out of 5 stars

Easy to understand sizing chart and good range of colours and options to choose from. Website was easy to navigate and order from efficiently. Would use again. Looking forward to wearing my new outfit... See more

Rated 1 out of 5 stars

This company is a scam. They advertise as a London based but really Chinese. The images of the dresses are AI. They take weeks to arrive from China. If you want to return you email them and it takes t... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

721 reviews

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No history of asking for reviews

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2.9

All reviews

(721)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful quality

Absolutely awful quality - had better from shein at 5% of the price! You can see the stitch work throughout the dress and an awful cut of a white fabric around the inside which is see through. It’s not an English brand so when I asked to return it I now have to pay rediculous money to get it back to “Mr Wang” in an address and country I’ve never even heard of before. I can’t find any posting company that will allow me to return it , not to mention By the time you pay customs you wouldn’t even be getting much of a refund! No wander it’s only a 1% return rate as no bigger can physically return it even if the wanted to!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Will never buy from them again!!!

Will never buy from them again!!!! Ordered from what claim to be a London company. Dress arrived from china so took a while to arrive. The dress looked nothing like the website infact completely different and the quality of the material was very poor. Then to start the return process was a nightmare. Wouldn’t give me a refund kept offering site credit and if I wanted a full refund the item would need to be returned to CHINA! At a cost to me of £30-£40!! In the end after multiple emails back and forth I got a 30% refund. Absolutely shocking so unless you want to be out of pocket don’t buy!!!!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Dress nothing to do with the advertised. Not from London but China.
Disgusting quality, cheap like nightdresses
Waste of time and money.
Avoid at all costs.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

The quality isn't very good

The quality isn't very good. When you supply photos to ask for refund they offer you exchange and try to get you not to return. When you ask for a full refund nobody responds!! Im hoping this gets resolved but I am extremely frustrated with the process so far

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Deceiving company

Wish I had looked at reviews before buying. Dress not to UK sizes , way to small. Advertises as a london company but comes from China and take a long time to arrive. Absolute nightmare to try and return, they try and bargain with you over several email, so you don't send it back. They then offer you 20% of the cost of the dress to go away, knowing that you will accept because postage and custom charges are quite excessive and then there are so many clauses that you know that if you ever you get your money back it would be a miracle. Please avoid this company, so you don't waste your money.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Returns nightmare. Avoid.

Dress was lovely and exactly as expected. Delivery took a little long, but was updated and could track so wasn’t a problem.

However the returns process is a nightmare. Have been trying for 3 days. You need to supply pictures of packaging and the items out of the packaging. Since then there have been multiple emails offering alternatives to a refund: exchange, credit, partial refund and credit (keeping the dress) even when explicitly stating multiple times that I’d like a full refund for the purchase price. They offered 20% refund. Or full if I sent back… to Mr Wong, in Guangdong, China.
Would essentially cost half the dress price to return it. Not to mention have seen it now on other sites which are cheaper, and have a much simpler returns policy.
Lesson learnt. Avoid at all cost.

14 June 2026
Unprompted review

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