Oloraofficial Reviews 

739
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of their products and the outstanding customer service. Customers consistently highlight the product's comfort, seamless design, and effectiveness in meeting their needs, often describing them as game-changing and true to size. The customer service team receives high praise for being responsive, helpful, and accommodating, promptly resolving issues like incorrect orders or sizing concerns with kindness and efficiency. However, some people experienced issues with sizing, finding items either too small or too large, leading to discomfort or an unflattering fit. A few customers also reported delays in order delivery and, in some cases, a complete lack of communication or updates regarding their shipments. There were also concerns about the product's quality, with some reviewers noting cheap-feeling material, issues with the gusset, or products not performing as advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its comfort, quality, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as responsive, helpful, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction and a willingness to... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the comfort... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall this is a good product provided by a lovely team! Very comfortable and seam-free (great under gym leggings), though just be mindful of gusset width as I personally found it quite narro... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied

Rated 5 out of 5 stars

I was very sceptical about this purchase and whether the underwear work as well as they say and was worth the price… I’m glad I came to read the reviews on here because I purchased 6 pairs and honestl... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

739 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(739)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, care and support! Very quick delivery and response time.

5 October 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

Thank you so much for your lovely feedback! 💛 We're so happy to know you had a smooth experience from support to delivery.

All the best,
The Olora Team

Rated 5 out of 5 stars

Fabulous customer service and products

Firstly I’d like the praise the customer service of Olora.
My order was delivered ( through no fault of mine of Oloras ) to the wrong address via loyal mail - who were ZERO help.
I contact Olora and they were incredibly kind, and helpful. After accepting my doorbell camera proof that it was absolutely NOT delivered to me, they very quickly got on to the situation and sorted it out for me. I received my order this morning.

The product is great and does exactly what they are advertised to do and I am sure I will much more confident when I am at the gym or wearing my gym gear in general.

Thank you for you great products, and wonderful customer service. I couldn’t ask for anything more.

3 October 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Debbie!

Thank you so much for sharing this, we’re really glad to hear everything got sorted out smoothly and that you’re loving your order! 💛 We appreciate your kind words and support more than you know.

All the best,
The Olora Team

Rated 4 out of 5 stars

Great prices with helpful costumer…

Great prices with helpful costumer services.

2 October 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Prisila!

Thank you for your kind words! 💖 We’re so glad you enjoyed both the prices and the support, and we look forward to serving you again.

All the best,
The Olora Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I needed a smaller size and Chloe got back to me promptly, arranging a replacement order at no extra charge. The communication has been exceptional and you feel truly valued as a customer, which is rare these days. Would not hesitate to order from Olora again.

1 October 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lindsay!

So glad our team could take care of that for you so smoothly! 💕 We truly appreciate your kind words and can’t wait to serve you again soon.

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer support

Really helpful when I was a wally and put the wrong delivery address. Thank you Chloe!!

29 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Livvy!

Happy we could help get everything sorted for you! 💛 Thanks for your kind words and for giving our team a lovely shout-out!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service

Great customer service - processed a replacement order for me quickly with no questions asked as I mistakenly ordered the wrong thing!

29 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Sarah!

So glad we could get that sorted for you quickly 😊 Thank you for sharing your experience and for being such a wonderful customer!

All the best,
The Olora Team

Rated 5 out of 5 stars

Top tier service!

Emily with the customer service team was absolutely wonderful to work with. She was more than accommodating while handling my issue. The product is very well made, great quality and service. I am looking forward to to my next purchase.

28 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Tori!

We’re so happy to hear Emily was able to take such great care of you 🌸 Thank you for your kind words. We can’t wait to serve you again soon!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great Company, Great Product

Very pleased with the service I have received from Olora, and with the product too. Their underwear is lovely and seems to do exactly what they promised. I’ve only worn one of the thongs from my first order and it was very comfortable but slightly too big for me. I hadn’t properly checked with their sizing chart before ordering. But I have checked now and ordered a size down so hopefully that will fit better. I didn’t return the original order because I’m sure I’ll still wear the pants. I’m extremely impressed by the fantastic customer service offered by this company: they answer questions quickly and obviously read what you’ve asked about because every reply feels personal. Highly recommend Olora.

27 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Susan!

We’re so happy to hear you’re enjoying your Olora pieces 💛! It’s wonderful to know our service and fit guidance helped, and we hope your new size feels perfect!

All the best,
The Olora Team

Rated 5 out of 5 stars

A Truly Exceptional Company

The customer service I received from Olora was truly exceptional. When I didn't receive an email confirmation, their team replied promptly, found my order, and even expedited the shipping. Later, when a style didn't fit, they quickly arranged to send me a new one for free. The team was consistently polite and empathetic throughout my interactions, making me feel heard and valued as a customer. This company clearly goes above and beyond, and I can't recommend them highly enough.

24 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Jessica!

We’re so glad our team could take such good care of you 🤍 Thank you for your kind words and for recommending us!

All the best,
The Olora Team

Rated 4 out of 5 stars

Very high quality & my go-to panty

The quality of products are amazing. I bought 4 panties back in March, and seeing myself always reaching for them over the past few months, I just bought 4 more a few days ago. The customer service was awesome - I wanted the exact same pairs, so I asked support to send me my previous purchase order and they responded super quick. My only reason for 4 stars vs. 5 is that I feel as though I get daily e-mails and marketing from them. Overall a great company, and I look forward to trying out all of their products.

22 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Paige!

We’re so glad to hear our pieces have become your go-to 🤍 Thank you for coming back for more and for sharing such thoughtful feedback with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

I found Olora while searching for the…

I found Olora while searching for the perfect invisible underwear for tight gym clothing. I was a little sceptical and thought - “surely, they must not be completely invisible, no underwear is..”

Happily, I was wrong!

The product is just as described and I can now wear my favourite gym outfit with no lines or cameltoe.

Also must acknowledge Olora’s phenomenal customer service!

21 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey C!

We’re so glad to hear you’re enjoying the invisible fit and that our team could support you along the way 🤍 Thank you for your wonderful feedback!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great product amazing customer service

Great product amazing customer service! Highly recommend to anyone

12 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Natalie!

We’re so happy you’re enjoying both the product and our service 🤍 Thank you for recommending us!

All the best,
The Olora Team

Rated 5 out of 5 stars

High quality and quick customer…

High quality and quick customer service!!✨ And the products are comfortable and really worth a try especially if you are an active type wearing your beloved tights for a great workout but wants to leave the camel toe at home😅

18 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Amalie!

We’re so happy you’re enjoying both the comfort of our products and the support from our team 🤍 Thank you for sharing your kind words!

All the best,
The Olora Team

Rated 5 out of 5 stars

Helpful and prompt

Helpful and prompt, responsive staff to my shipping questions! Chloe in particular was super kind and helpful!

18 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Scout!

We’re so glad Chloe was able to help you out so kindly 🤍 Thank you for your lovely feedback!

All the best,
The Olora Team

Rated 5 out of 5 stars

Wonderful products & service!

Wonderful products, nice quality for the price point. Leggings really are clever and give a great look!

The customer service is second to none as well ... just could not say anything better about Olora.

16 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

We’re so happy you’re enjoying both the products and our service 🤍 Thank you for your kind words and support!

All the best,
The Olora Team

Rated 4 out of 5 stars

Very absorbant and comfortable

Very absorbant and comfortable. You have to wear them quite high up on your hips which I wasn’t used to. Took a long time to arrive (almost a month) but customer service kept me updated, I bought 4 in S as I am a size 10 but these were much too big and moved around a lot, customer service was amazing and sent me 4 XS for free, they fit great so maybe size down for these. Will be buying more!

14 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Alice!

We’re so glad our team could help you find the right fit 🤍 Thank you for your kind words and for choosing to shop with us again!

All the best,
The Olora Team

Rated 5 out of 5 stars

So helpful with size exchange!

So helpful with size exchange!

12 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Deanna!

We’re so happy we could help with your exchange 🤍 Thank you for sharing your experience with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great service

Great service, nothing is a bother to them. The quality seems great (yet to test them out ☺️)

12 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Hannah!

We’re so glad you’ve had a great experience with our service 🤍 Thank you for your kind words, and we hope you’ll love your order once you try it out!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great underwear with incredible customers support

Great underwear to a good price!
Supergood customers support! I was gonna place my second order because now i don't want other underwear and accidentaly made my order with my company card. I wrote them to see if they could cancel it. 30 min later (a friday evening) they had canceled the order and refunded my money!

12 September 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lo!

We’re so happy our team could quickly sort that out for you 🤍 Thank you for your kind words and for choosing us again!

All the best,
The Olora Team

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