a) i suddendly get messages in french. not my preferred language. Also login screen turns french and has to be manually be switched back to english b) I submitted a question to support on a incomi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
Company replied
I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
Company replied
I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
Company replied
Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service impeccable
6 January 2025
Reply from Olky
Bonjour,
Nous vous remercions pour les 5 étoiles 😊
Notre support client fait son maximum pour vous répondre dans les meilleurs délais et reste à votre service.
Bonne continuation avec le Compte Olky Pro.
Belle journée 🌟
L'équipe du Compte Olky Pro
Exercie KYC bcq trop long… demande de…
Exercie KYC bcq trop long… demande de doc par document.
10 December 2024
Reply from Olky
Bonjour,
Nous sommes désolés de lire votre commentaire.
Nous tenons à rappeler qu’en application des mesures réglementaires qui s’appliquent au secteur bancaire, nous devons parfaitement identifier nos clients lors de l’entrée en relation.
La non réponse à des demandes d’informations ou la communication de documents non probants retarde nécessairement l’ouverture du compte.
Après vérification auprès du service client, votre compte est aujourd'hui pleinement actif.
Cordialement,
L'équipe du Compte Olky Pro
Je pense que ce serais bien d'avoir de…
Je pense que ce serais bien d'avoir de personnes specifiques de contact. De plus quand nous appelons le numéro support qui est sur le website nous avons pas de réponse. The system requires us to only have one person of contact on the clients end, this is difficult as we are a fiduciary and our whole team works for our clients therefore it does not serve us well to have our suppport tickets cancelled because we are not the initiator of the bank account.
26 November 2024
Reply from Olky
Bonjour,
Nous avons bien pris en compte votre commentaire.
Notre service client a essayé de vous joindre à plusieurs reprises par mail, en dates du 06/12/24 et 11/12/24 et aussi par téléphone le 02/12/24. Pourriez vous, svp, renvoyer vos disponibilités au support pour qu'il vous recontacte.
Bien cordialement,
L'équipe Compte Olky Pro
L'inscription s'est faite en 5 minutes…
L'inscription s'est faite en 5 minutes !
Très facile à prendre en main, je recommande.
28 November 2024
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d'expérience et pour les 5 étoiles 😊
Bonne continuation avec le Compte Olky Pro.
Belle journée 🌟
L'équipe du Compte Olky Pro
Fraudulent Bank Service/Scam
Fraudulent Bank Service/Scam
I cannot recommend to anybody to use this bank. It's nearly a scamming scheme. At the very moment we started to receive larger amounts billed that is a bill of 98000 they froze the account without warning. We discovered it as the rental payment would not get through. They took 4 days to confirm the account was frozen apparently for a missing second ID which was submitted but still they have not been willing 4 days later to unfreeze the account.
Date of experience: November 15, 202
15 November 2024
Unprompted review
Reply from Olky
Bonjour,
Merci beaucoup pour votre retour d'expérience😊
Bonne continuation avec le Compte Olky Pro.
Belle journée 🌟
L'équipe du Compte Olky Pro
Opening account
The process to open the account needed 6 months with a continuous request of documents. The compliance dipartment was not effective.
24 October 2024
Reply from Olky
Hello,
We're sorry to read your comment.
In accordance with the regulations of our supervisors (ACPR, CSSF), we are obliged to fully identify our customers when they register with us.
Once all the requested documents have been received by our services, the account opening decision is made within 2 to 3 working days.
For complex structures, additional documents may be required in addition to the usual ones. This in-depth analysis has an impact on account opening times.
We recognize that your application has taken a long time to process. Especially as some documents took several weeks to reach us.
We assure you that we are doing our utmost to improve the process.
Yours faithfully
The Olky Pro Account team.
Did solve my issue very quickly and…
Did solve my issue very quickly and everything did work well!
15 October 2024
Reply from Olky
Hello,
We love your review 😊
We wish you all the best with the Olky Pro Account.
Have a nice day ☀️
The Olky Pro Account team
The service is good.
4 October 2024
Reply from Olky
Hello,
Thank you very much for your precious feedback 😊
Best regards,
The Olky Pro Account team
Professional team.
Professional team.
The KYC procedure went smoothly.
Globally satisfied.
24 September 2024
Reply from Olky
Hello,
We love your review 😊
We wish you all the best with the Olky Pro Account.
Have a nice day ☀️
The Olky Pro Account team
Awesome Account
18 September 2024
Reply from Olky
Hello,
We love your review 😊
We wish you all the best with the Olky Pro Account.
Have a nice day ☀️
The Olky Pro Account team
I can't login to my account online, there is a bug!
I can't login to my account online. I inform my user code and click connect, then there comes a message saying I should authorize cookies in my browser (which I already have!). I never manage to pass this point and, therefore, cannot manage my account!! the funds are there and I can't do anything.
9 September 2024
Unprompted review
Reply from Olky
Hello,
We apologize for the connection problem you experienced.
After checking with customer service, a new otp code was sent to you and the problem was quickly resolved.
Please, do not hesitate to update your review.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
To all the potential clients! Run away! They lie and steal only!
To all the potential clients! Run away from them! They lie all the time, they promise things that won’t happen. This company is a joke! And they will try steal your money. In my case every negative review from TRUSTPILOT got confirmed. Run away!
To Olky.
I have tried to contact you as a response to your last email from 30.08.2024.
And you know what? Today there is no rejection regarding to spam. But there is message saying „We were unable to identify the origin of your request, so your message is not supported.”
Considering that last time you have made some moves not after emails but after TRUSTPILOT review please pass the info to the right person. Client number 02000010791
And please note that this is the last message from me, I won’t waste any more time for stupid messages with you that don’t mean nothing. I want my money back or I will take legal steps against you.
Message:
After contacting my lawyer I have some information for you.
Due to the fact that you feel for returning initial deposit (confirmed in last email from you) and you having all the information needed to make the return (double confirmed IBAN for the return) and your words from last email declaring return of money mid-week at the latest.
I demand returning the initial deposit of 701 euros to my account LT223250076107998538 as soon as possible. I demand sending me confirmation of the transfer by the end of tomorrow. If you won’t stand up to your own words I will file charges through Polish court and also file suspicion of fraud at local police station attaching all the conversations made with Olky support via email.
I won’t tolerate any extension in time or form anymore.
To say that in simple words I am sick and tired of your lack of action supporting your words, long waiting for responses and feeling like I’m being scammed. I won’t let you do that any longer.
2 September 2024
Unprompted review
Reply from Olky
Hello,
We are very sorry to read your comments.
We apologize for the delay in returning the funds.
Our customer service department has tried to contact you several times by telephone, but without success.
Customer service has informed you that the card used at the time of subscription has been recredited.
The time it takes for the funds to be visible on the card depends on the card issuer.
Yours faithfully
The Olky Pro Account Team
Reply from Olky
Hello,
Thank you so much for your enthusiasm and for the 5 ⭐!
We love it!
All the best with the Olky Pro Account. 😊
Beautiful sunny day🌟
The Olky Pro Account team
You make compliancy to complicated
16 August 2024
Reply from Olky
Hello,
Thank you for your comment. As part of our efforts to improve our services, we are always open to feedback.
In accordance with the regulations of our supervisors (ACPR,) we are obliged to fully identify our customers when they enter into a relationship with us.
Validation of all documents is essential to ensure a trusting business relationship.
When all the requested documents are received by our services, the account opening decision is made within 2 to 3 working days.
Yours faithfully
The Olky Pro Account team
Disappointing Experience with OlkyPay
I opened an account with OlkyPay two weeks ago, and my experience has been nothing short of frustrating. Despite multiple attempts to get my account verified, I am still waiting. Currently, I have €300 stuck in my account, and there's no way to access or use these funds.
I have sent two emails to their support team, hoping for some assistance or at least an acknowledgment, but I have received absolutely no response. Their customer support is practically non-existent.
Based on my experience, I cannot recommend OlkyPay as a reliable neo-bank. The lack of communication and the delay in account verification are unacceptable.
Giulia Mosetti
29 July 2024
Unprompted review
All professionally managed.
25 July 2024
Reply from Olky
Bonjour,
Nous sommes ravis de lire votre commentaire 🤗
Nous vous remercions pour les 5 ⭐🤗
Nous sommes à votre disposition si vous avez la moindre question.
Très belle journée ! ☀️
L'équipe Compte Olky Pro
Absolute scammers
You have to deposit the opening fee before they even decide they will open your account or not. I deposited the opening fee and after asking crazy amount of information and documentation through NOT ENCRYPTED EMAILS they sent me an invoice with all the money I deposited in my olky account. They took ALL my money and they said sorry we can't open for you an account and we will keep all the money as ( hourly research time ).
They are definitely scammers and I am very glad they won't board me in, because with their way of processing data through non encrypted emails and stealing clients money, i wouldn't trust them with my company funds anyway.
16 July 2024
Unprompted review
Reply from Olky
Hello,
We have taken note of your comment.
It is important to specify that, as a payment institution, OlkyPay cannot, under any circumstances, act on any account or block funds without a valid and verified reason.
Furthermore, we are supervised by the ACPR (“Autorité de Contrôle Prudentiel et de Résolution”) and for regulatory reasons, we are sorry to inform you that we are unable to respond to your requests, in order to comply with our professional secrecy obligations.
Yours faithfully
The Olky Pro Account Team
I had a very poor experience with this…
I had a very poor experience with this bank and may need to involve the Justice Department to get my refund.
1 June 2024
Unprompted review
Reply from Olky
Hello,
We have read your comment and are sorry to hear of your disappointment. However, we were unable to identify you in our customer database due to a lack of information left despite our request.
Please contact our customer service department via the following link:
https://support.olkypay.com
Yours faithfully
The Olky Pro Account Team
Reply from Olky
Bonjour,
Un grand merci pour les 5 étoiles 🤩
Notre service client fait son maximum pour vous offrir la meilleure expérience possible !
Bonne continuation avec le Compte Olky Pro😊
Belle journée ☀️
L'équipe Compte Olky Pro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.