I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more
Company replied
Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more
Company replied
With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
About Olivia's
Written by the company
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowContact info
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , United Kingdom
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was really impressed
I was really impressed with their excellent customer service and would definitely recommend.
30 October 2025
Unprompted review
Reply from Olivia's
Hey Tracey,
Thank you so much for your lovely feedback!
We're delighted to hear you were impressed with our customer service. Recommendations like yours mean the world to us! 🌟
Olivia's
Quick and helpful service
Quick and helpful service. I have had a designated project manager to speak to throughout the project who is very responsive and helpful.
29 October 2025
Unprompted review
Reply from Olivia's
Hey!
Thank you for your wonderful feedback! 🌟
We're thrilled to hear your project manager has been so responsive and helpful throughout your project. It's great to know our service made things smooth for you! ✨
Olivia's
Reply from Olivia's
Hey Jalna,
Thanks for your feedback!
We're so glad you found ordering easy and hope you enjoy your new purchase! 🛍️✨
Olivia's
Fabulous service
Fabulous service, delivery on items and perfect products. Thank you
8 October 2025
Unprompted review
Reply from Olivia's
Hi Miss Dicken,
Thank you for your lovely review!
We’re delighted to hear that you’re satisfied with both our service and your products!
Olivia's
I bought 2 of Olivias lamps for£ 365.
I bought 2 of Olivias lamps for£ 365.
One of the lamps arrived broken. There is no Customer Support at all only a Robot that kept on asking me to send a video of a lamp that did not switch on. I explained the lamp was simply broken when it arrived. There was no help and no Refund. There is no help at all at Olivia's. I would never recommend anyone buying a lamp there. This is a terrible company. Probably all the reviews are written by people in India
4 October 2025
Unprompted review
Reply from Olivia's
Hello Louise,
We’re really sorry to hear about your experience and that your lamp arrived damaged. This certainly isn’t the level of service we aim to provide. Our customer support team sometimes ask for photos or videos as part of the standard process to help us resolve issues quickly, but we completely understand how frustrating this can be when an item arrives broken.
We have raised this issue directly with the manufacturer to ensure it’s reviewed and improvements are made. We appreciate you taking the time to share your feedback, as this helps us identify where we can do better for our customers.
Olivia's
Fabulous luxury products and great service
Fabulous quality and luxury products with excellent customer service, definitely worthy of 5 stars!
20 October 2025
Unprompted review
Reply from Olivia's
Hey!
Thank you so much for your glowing review! 🌟
We're delighted you love the quality and service. We truly appreciate your 5 stars and your support!
Olivia's
Always super happy with all their…
Always super happy with all their products
18 October 2025
Unprompted review
Reply from Olivia's
Hi Kathryn,
Thank you for your kind words!
We're so pleased to hear you’re always happy with our products. Your continued support means a lot to us! 😊
Olivia's
Truly amazed at the speed of dispatch…
Truly amazed at the speed of dispatch and delivery.
The product was all as expected, good quality and perfect for our needs.
17 October 2025
Unprompted review
Reply from Olivia's
Hey Lynne,
Thank you for your wonderful review!
We're thrilled to hear your order arrived quickly and that the product met your expectations in both quality and suitability. We really appreciate your support! 😊
Olivia's
Great service along with fabulous…
Great service along with fabulous product!
17 October 2025
Unprompted review
Reply from Olivia's
Hi Judith,
Thank you for your lovely feedback!
We’re so glad you enjoyed both the service and the product. Your support means a lot to us! 😊
Olivia's
Customer service supportive
Customer service person Daniel, very helpful and patient
17 October 2025
Unprompted review
Reply from Olivia's
Hi Margaret,
Thank you for your feedback!
We're delighted to hear that Daniel was helpful and patient. We’ll be sure to pass your kind words on to him! 😊
Olivia's
Fast delivery,great product
Fast delivery. Excellent product at a great price! Thank you
16 October 2025
Unprompted review
Reply from Olivia's
Hey Gemma,
Thank you for your review!
We're thrilled to hear your order arrived quickly and that you’re happy with the product and price. We really appreciate your support! 😊
Olivia's
The website is easy to use & Libby was…
The website is easy to use & Libby was super helpful!
9 October 2025
Unprompted review
Reply from Olivia's
Hey Alessia,
Thank you for your lovely feedback!
We’re so pleased to hear you found the website easy to use and that Libby was able to assist you - we’ll be sure to pass along your kind words to her! ✨
Olivia's
Reply from Olivia's
Hey Jackie,
Thank you for your review!
We're delighted to hear you're happy with the quality of our products. We take great pride in offering pieces that are made to last. 💫
Olivia's
Reply from Olivia's
Hey Tara!
Thank you for your feedback!
We’re so pleased you found our website easy to use. We aim to make shopping with us as smooth as possible. 💻✨
Olivia's
Perfect item
So much choice on the website it is always easy to find the perfect item.
6 October 2025
Unprompted review
Reply from Olivia's
Hey Georgina,
Thank you for your review!
We're delighted to hear that you enjoy the variety on our website and find it easy to locate the perfect items. 😊
Olivia's
Great service
2 October 2025
Unprompted review
Reply from Olivia's
Hey Katie,
Thank you for your feedback!
We're glad to hear you had a great experience with our service. 😊
Olivia's
The products are amazing and so…
The products are amazing and so beautiful exactly like un the pictures
2 October 2025
Unprompted review
Reply from Olivia's
Hey Lindita,
Thank you for your lovely feedback!
We’re so glad to hear that your products matched the pictures and that you’re happy with their quality and beauty. 😊
Olivia's
I love shopping at Olivia’s.
I love shopping at Olivia’s for all my home decor. They have a variety of style designs that meets everyone’s needs. Their customer service is next to none as they have managed to price match some items. Guarantee you won’t be disappointed with the quality of items or their warm welcoming customer service.
21 August 2025
Unprompted review
Reply from Olivia's
Hey Kay,
Thank you so much for your wonderful review!
We're thrilled to hear you enjoy shopping with Olivia’s and that our range of styles and quality of service have impressed you. It’s fantastic to know we could help with price matching, too😊
Olivia's
All round poor service
Ordered an item showing as in-stock.
After around 10 days of no comms I chased delivery only to be told that their supplier had no-stock to ship. Not sure when then would have proactively contact me.
Some 2 weeks on I am without the items and now "awaiting a refund from accounts".
Would not order from this company again.
30 September 2025
Unprompted review
Reply from Olivia's
Hi Darren,
We’re very sorry for the experience you’ve had.
The item you ordered, unfortunately, turned out to be out of stock and has since been discontinued. We completely understand how disappointing this must have been, especially after waiting for an update.
Your refund was passed to our accounts team yesterday, which is when we got in touch with you. Refunds are normally processed within 3–5 working days, but we’ll do everything we can to have this completed as soon as possible.
We sincerely apologise for the inconvenience caused and appreciate your feedback, which will help us improve our service going forward.
Olivia's
Can u please put a hold on my…
Can u please put a hold on my subscription! I have a large amount
29 September 2025
Unprompted review
Reply from Olivia's
Hey Kenneth,
Thank you for your message!
Please could you provide us with your order details, as we do not provide a subscription service?
Olivia's
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