The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more
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Review summary
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Reviews shaping this summary
The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more
I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more
Company replied
I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more
Company details
Written by the company
We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.
Contact info
2/18-20 Main St, 5095, Mawson Lakes, Australia
- support@oliviajewelry.com
- oliviajewelry.com
3.7
Average
993 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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I had to cancel an order which I had…
I had to cancel an order which I had made for my wife’s birthday and you team mate Angelie is absolutely amazing. She has really helped me out and got me sorted. Congratulations to you guys for having her 🙌.
9 May 2026
Unprompted review
Reply from Olivia Jewelry
Sheik, thank you so much for taking the time to share this — we'll make sure Angelie sees your kind words, she'll be absolutely delighted! We're really glad she was able to get everything sorted for you, and we hope we get the chance to welcome you back for a future purchase.
Kind regards, Olivia Jewelry
Crappy quality!!!!
Crappy quality!!!!! Bought 2 bracelets for granddaughters, and both lost the birthstone within days!!!!!
8 May 2026
Unprompted review
Reply from Olivia Jewelry
Theresa, we're really sorry to hear this — losing the birthstones from both bracelets within days is absolutely not acceptable, and we completely understand your frustration. All of our products are covered by our warranty, and we want to make this right for you. Please reach out to us at support@oliviajewelry.com with your order details and we'll get this resolved for you right away.
Kind regards, Olivia Jewelry
Satisfied with the Customer service. Finally got my items after a long wait…
I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH THE RESOLUTION AND PREPARED TO GIVE OLIVIA JEWELLERY A OTHER TRY.
Finally got my items after a long wait of almost ONE MONTH.
Very disappointed with the quality of both the birthstone bracelet and the name and birthstone necklace.
The bracelet was flimsy and the birthstone small definitely not worth the £22 I paid. The gold colouring looked cheap and not like gold at all.
The necklace chain too was very thin and flimsy, the birthstone teardrop was okay sizewise, the name was done done well. However I don't think it was worth the £53 that I paid. Very disappointed in both items. Definitely will not be purchasing anymore items and will not be recommending.
8 May 2026
Unprompted review
Reply from Olivia Jewelry
Jean, we're really sorry to hear your order experienced a delay and that the quality didn't meet your expectations — that's genuinely not the experience we want for our customers. We'd love the opportunity to make this right. Please reach out to us at support@oliviajewelry.com with your order details and we'll personally look into this for you.
Kind regards, Olivia Jewelry
Beautiful necklace with very good…
Beautiful necklace with very good quality. It looks elegant, feels durable, and arrived exactly as expected. Very happy with my purchase.
7 May 2026
Unprompted review
Olivia Jewelry Satisfactory
Olivia Jewelry accpted my concern and were prompt and apologetic with a generous credit valid for 12 months.
5 May 2026
Unprompted review
Do Not buy this jewellery
Do Not buy this jewellery. It is not Australian, it is Chinese. The bracelets were so small thy would only fit an infant. I advised them the bracelets did not fit and they said it would cost me a further 30% to send me the larger size and when I said I would return them for a full refund they said they would only give me 25% refund. Stay away from them. They also go by the name of Austin and Olivia jewellery as well as other names. Buyers beware.
29 April 2026
Unprompted review
Reply from Olivia Jewelry
Laurie, we are truly sorry to hear about this experience and we take your concerns very seriously. We want to be transparent — there have been a number of competitors recently impersonating Olivia Jewelry, and the policies you have described do not reflect ours. We want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as a priority.
Kind regards, Olivia Jewelry
Avoid
Please be aware that there a few companies with very similar names /the quality from here is terrible. I wouldn’t pay more than £2 for the bracelet. It’s cheap and tarnished. Looks and feels like plastic. Colour is a dark orange rather than gold. And the birthstone looks plastic and cheap also.
Took nearly 3 weeks
Not answering emails. No way to send back
Avoid at all costs
Research and buy from correct company
Update. It’s already broke. And will cost more to send back than I paid
3 May 2026
Unprompted review
Reply from Olivia Jewelry
Nicola, we are truly sorry to hear this and we take your concerns very seriously. We want to be transparent — there have been a number of competitors recently impersonating Olivia Jewelry, and the experience you have described does not reflect our products or policies. We want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as a priority.
Kind regards, Olivia Jewelry
Customer service experience was great
Customer service experience was great, anytime I reached out to them they got right back to me. When I received my necklace I was relieved and excited about the quality and it looked just like what I ordered! Great quality! Would definitely order from them again!
24 April 2026
Unprompted review
Reply from Olivia Jewelry
Dana, thank you so much for this wonderful review — it really means a lot to us! We're so pleased to hear the necklace arrived just as expected and that our team was there for you every step of the way. We look forward to welcoming you back!
Kind regards, Olivia Jewelry
The jewelry is super cheap
The jewelry is super cheap! I tried to return but you have to pay to mail back the items to Australia which would cost more than the item and then you’re not guaranteed they will ever refund you. DO NOT ORDER FROM THIS COMPANY !
27 April 2026
Unprompted review
Reply from Olivia Jewelry
Tami, we are truly sorry to hear about your experience and we take your concerns very seriously. We want to be transparent — there have been a number of competitors recently impersonating Olivia Jewelry, and the returns process you have described does not reflect our policy. We want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as a priority.
Kind regards, Olivia Jewelry
I bought a ring
I bought a ring, took ages to come from Chine, within one week, brass was coming off and ring was tarnished. Tried to email them, no response. Total scam.
17 April 2026
Unprompted review
Reply from Olivia Jewelry
Margaret, we are truly sorry to hear about your experience and we take your concerns very seriously. We want to be transparent — there have been a number of competitors recently impersonating Olivia Jewelry, and the experience you have described does not reflect our products or standards. We want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as a priority.
Kind regards, Olivia Jewelry
Birthday stone/name necklaces
The Company has good customer service..easy sent email w questions regarding my order n was always answered quickly. Takes a month or 5 weeks for delivery of my dainty necklaces but are very pretty n as pictured in Facebook ads..stones are vibrant colors n long golden chain...adjustable..come in small gift boxes..or velvet pouch for bracelet..not dissapointed...
23 April 2026
Unprompted review
Reply from Olivia Jewelry
Geraldine, thank you so much for taking the time to leave this lovely review — we really appreciate it! We're thrilled you're happy with your necklaces and we look forward to welcoming you back.
Kind regards, Olivia Jewelry
Wore bracelet for approximately an hour…
Wore bracelet for approximately an hour and had to remove it from my wrist. The itching was awful and lasted after I took it off. Very, very disappointing.
20 April 2026
Unprompted review
Reply from Olivia Jewelry
Thank you for sharing this with us. We are so sorry to hear the bracelet caused you discomfort. This is not something we would ever want any of our customers to experience. We take this seriously and would love the opportunity to look into this for you. Please reach out to us at support@oliviajewelry.com with your order details and our team will make sure this is resolved.
Kind regards, Olivia Jewelry
The jewelry is gastly
The jewelry is gastly. It is completely misrepresented. The earrings were huge and ugly and the second time I wore them the clasp broke. Also they have not responded to my emails asking for a refund. Do not go near this fraudulent bunch
20 April 2026
Unprompted review
Reply from Olivia Jewelry
Carole, we are truly sorry to hear this. The experience you have described is not the standard we hold ourselves to, and we completely understand your frustration. We hear you, and we are committed to making this right. Please reach out to us directly at support@oliviajewelry.com with your order details and our team will ensure this is handled as a priority.
Kind regards, Olivia Jewelry
Olivia Jewelry is one the of bigget scams and wastes of time and money
Olivia Jewelry is one the of biggest online jewelry scams, I ordered a bracelet from them that came in broken, I contacted them and now it has been over 3 months of emailing them and getting no response, no refund, or no replacement. Do not waste your money or time with this company.
2 January 2026
Unprompted review
Reply from Olivia Jewelry
Jacob, we are sorry to hear about your experience and we take this very seriously. We want to be transparent. There have been a number of competitors recently impersonating Olivia Jewelry, and we want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved without any further delay.
Kind regards, Olivia Jewelry
Impressed as an under statement with the level of customer services I have received.
I have to say I am truly impressed with Olivia jewelry customer services. After having a minor issue, Olivia jewelry got in touch with me straight away and has resolved my problem.
I honestly have not experienced this lovely experience ever!!
I will absolutely be sharing my views to family and friends and definitely recommending this company to them.
Thanks again for everything you have done for me, I really appreciate it.
15 April 2026
Unprompted review
Reply from Olivia Jewelry
Lyn, thank you so much for these incredibly kind words! We are so glad we were able to reach out and get everything sorted quickly for you. Moments like this are exactly what we strive for, and hearing that you will be sharing your experience with family and friends truly means the world to us. We really appreciate your support and we cannot wait to welcome you back again soon!
With love, Olivia Jewelry
DO NOT USE
I wish I could give this company no stars. I ordered a necklace on the 31st of January, only to receive it on the 18th of february and the spelling on the name was incorrect. After chasing and chasing for this to be replaced and threatening legal action, the replacement finally got shipped on the 19th of March, only to be told yesterday it has been 'lost in transit'. The whole company is a scam, the material is cheap and the customer service is horrendous. STAY AWAY FROM THIS COMPANY
16 April 2026
Unprompted review
Reply from Olivia Jewelry
We are truly sorry to hear about the experience you have described. A misspelled name on a personalised piece and then a replacement lost in transit is absolutely not acceptable, and we take this very seriously. We want to be transparent that there have been a number of competitors recently impersonating Olivia Jewelry, and we want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as an urgent priority.
Kind regards, Olivia Jewelry
Defective product, but never received the replacement for a new one
I purchased a personalized bracelet for my daughter to gift her at Christmas. I received the order approximately three weeks after I ordered it. I gave it to her on Christmas and after her wearing it one time only the bracelet broke and I would’ve taken it locally to be repaired but it wasn’t an easy fix. I reached out to the company by email because you cannot reach them by phone. I did receive a response a few days later from Angelie. She promised to replace the bracelet on 1/3/26. By the end of January, I emailed her again because I hadn’t received a replacement and she told me it was still in production and she was expediting it. Then again at the end of February, I reached out because I still haven’t received a replacement and I had the same answer again. I couldn’t understand why I received the first one in three weeks and now this was taking over two months to receive and she just keep giving me the same answer that it was in production. Needless to say I never did receive a replacement and I ended up buying a beautiful bracelet elsewhere, but I had to write this review to warn other people to be weary of this company. I’m Extremely upset & disappointed to be misled & lied to. It’s truly not fair that I lost $300 for a product that was poorly made, and sold by a company that didn’t send a new product or replace it.
13 November 2025
Unprompted review
Reply from Olivia Jewelry
Kathleen, we are truly sorry for what you and your daughter have been through. A bracelet breaking after one wear and then waiting months for a replacement that never arrived is completely unacceptable, and we take full ownership of that. We hear you, and we are committed to making this right. Please reach out to us directly at support@oliviajewelry.com with your order details and our team will ensure this is resolved as a priority.
Kind regards, Olivia Jewelry
This company is a SCAM
This company is a SCAM! Their page/website states order ships 3-5 days after ordering! I placed an order March 28, 2026 and still have not received any tracking information. I emailed and customer service is NO HELP! They just say the order is still in production. No type of resolution or accommodations provided at all. So I will be disputing them with my bank and filing a report with the BBB for false advertisement! This is ridiculous! Oh also, you will be charged a separate “Foreign Currency Fee” which they do not make you aware of either! DO NOT, I repeat DO NOT ORDER from this company! 0/10 recommend!
12 April 2026
Unprompted review
Reply from Olivia Jewelry
Chardae, we are truly sorry for the experience you had and we completely understand your frustration. We can confirm that this matter has already been resolved on our end and the full amount has been returned to you. If you have any further questions or need anything else, please do not hesitate to reach out to us directly at support@oliviajewelry.com and our team will be happy to help.
Kind regards, Olivia Jewelry
DON'T BUY
Advertising looks great - fancy box, beautiful products. Reality is different. Products arrive in bubble envelopes. Beads are plastic on an elastic band, like kids jewellery. The only metal part is the clip with charms. Everything looks VERY CHEAP. I paid almost £50 for something you could order from Shein. DO NOT BUY.
1 April 2026
Unprompted review
Reply from Olivia Jewelry
Ivana, we are sorry to hear the product did not meet your expectations and we take your feedback seriously. We want you to know that all of our products are covered by a 2-year warranty, so if you experience any issues at all please do not hesitate to reach out to us at support@oliviajewelry.com and our team will be happy to help.
Kind regards, Olivia Jewelry
Do Not Buy From Here
What you receive, a cheap fake copy which looks nothing g like the photo
I didn’t even receive my 2nd item
They don’t reply to messages or emails
They are a SCAM!!!
10 April 2026
Unprompted review
Reply from Olivia Jewelry
Christina, we are truly sorry to hear this and we take your concerns very seriously. We want to be transparent — there have been a number of competitors recently impersonating Olivia Jewelry, and we want to make sure your order was genuinely placed with us at oliviajewelry.com. If it was, please email us directly at support@oliviajewelry.com with your order details and we will personally ensure this is investigated and resolved as a priority.
Kind regards, Olivia Jewelry
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