Olivia Jewelry Reviews 

991
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 555 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the beautiful appearance and quality of the jewelry, often finding products gorgeous and well-made. Reviewers also found the ordering process simple and praised customer service for being responsive and helpful with inquiries or replacements. However, some customers frequently experienced significant delivery delays, with items arriving much later than expected or after special occasions. A few also noted inconsistent product quality and descriptions, citing items smaller than pictured, cheap-looking materials, or hard-to-read engravings. Some reviewers reported dissatisfaction with customer service, mentioning unhelpful responses or unfulfilled promises for replacements and returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the fantastic quality, durability, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the easy ordering process and expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing dissatisfaction over... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more


Company details

  1. Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(991)

557 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit oh no what have I done is…

I was a bit oh no what have I done is this a big mistake was very skeptical after I placed my order but no absolutely perfect looks great haven't taken the item off since I recieved it I purchased personalised birthstone necklace and a personalised tennis bracelet im extremely happy 😊

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Waited a month for delivery!

Waited a month for delivery!
But customer service consistently kept me updated on my 4 items,the name diamond tennis chain ordered for my daughter ,granddaughters and myself which I am extremely happy with 😃

30 June 2026
Unprompted review
Rated 1 out of 5 stars

No one has gotten in contact with me

I wrote a review here and they said they would help me but no one has gotten in contact with me or replying to my emails !!!
ORDER NUMBER: #594524

1 July 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

I'm sorry you've felt ignored, and I want to be open about what we're seeing at our end. We don't have a record of your emails reaching us, and our own attempt to reach you on the 23rd of June may not have landed either, which together points to an email delivery problem we're now looking into urgently. Thank you for posting your order number, because it lets us find your order right away, and I'm making sure someone contacts you directly to get this sorted. It's worth checking your spam folder for our message from the 23rd as well, in case it was filtered there. You won't be left waiting again, and I'm sorry it has taken this to reach you.

Rated 5 out of 5 stars

Omg love our bracelets

Omg love our bracelets. Got matching ones with my 13 year old daughter for her middle school grad and they are beautiful. Love that they don’t tarnish in water and are stunning will be placing an order in the future.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Complete fraudsters

Ordered a nice looking bracelet , never arrived, contacted them they said it had been delayed, then delivered, tried to phone, no answer, it's a big rip off. Do not bother with this company, complete fraudsters

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I *want* to love it however after…

I *want* to love it however after spending $$$, waiting almost a month for it and only wearing it a day, the "gold" is starting to tarnish. I ordered $300 worth for the "free tennis bracelet" which is very cheap and I'm sure won't last long either. I am very disappointed with this purchase/seller and suggest you go elsewhere to find better, tarnish free jewelry that I know exists but was scammed. The quality is just not what you'd expect you'd pay for and after waiting a bit it's really disappointing to say the least.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

My original order had a slight issue, and they immediately replaced my necklaces and got new ones out really fast. They were really professional and I felt like it was great customer service!! Love my necklaces, and will wear them for a long time. Classic and well made.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

I wasn’t a 100% satisfied with s custom piece I ordered,and when it was brought to their attention, they immediately offered me store credit to have it remade. Amazing customer service and support.

29 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look