Olive verse run around
I adopted an olive tree as a gift for a family member, and paid $30 extra to have a large certificate of ownership sent to me for presentation. The transaction closed before the system captured my physical address (but, after my credit card had cleared). Thinking this might be SOP, I waited a few hours for an email with, perhaps a link to tell me how to accomplish this. When that never came, I contacted Customer Support through their website, being promised a response in 48 hours. 4 days later, I got a response full of apologies and requesting the mailing address, which supplied in minutes. Another several days passed without contact. I responded directly asking for tracking info, as the recipient's birthday is now days away. More apologies, and assurance that my certificate is being prioritizd. His birthday has now come and gone without word from them. I have (strongly!!!!) requested a refund, but, have yet heard nothing.