Oliunìd - All you Need for Climbing Reviews 

Oluinid is a trust worthy online shop...but customer service is abit lacking and you have to be super patient on waiting for your goods to arrive. As the time specified is not accurate (but it will eventually arrive) lol! Hence 4 stars instead of 5

Great! Very fast delivery

Estimated shipment date is 3 weeks from when I placed my order. However, my order is still “processing” after 3 weeks, so I contacted them to ask for updates. Turns out one of the items I ordered hasn’t arrived from their supplier. They suggested if I could just replace the item with another item with equal value but even the replacement item is out of stock! We’ve been going back and forth already and it takes them awhile to reply.

The entire process is taking too long. If only, they informed me earlier that the one item was taking a while from their supplier, my items could’ve been shipped earlier.

I’ll update my rating once I receive my order.

UPDATE: I finally received my order after a month. Wish customer service was more attentive and notified me earlier regarding delays of one of the items I ordered. I also hoped they had other courier options like DHL, since UPS in the PH is kinda slow. But I’m glad my order arrived just in time for my next outdoor trip.

I’ve had a terrible experience with this company unfortunately. I’m based in England and had not realised that all goods are dispatched from Italy.

I ordered two pairs of climbing shoes, and as neither pair fitted I had to return them for a refund.

This cost me £20.00 in shipping fees, which the company will not refund, and the parcel is now stuck in Italian customs.

Olinud have said I will have to pay customs duties to return the shoes, on top of the shipping fees, even though I am returning (not keeping) the shoes!

All of this has been ridiculously expensive as well as stressful.

I do not recommend buying from this company unless you live in the EU

I ordered a pair of la Sportiva shoes 2 weeks ago, after over 2 weeks with no action, I tried to email, phone call, no response only after using chat did I get a response. Then today I am told that no stock is now available for what I ordered. If they had actioned in timely matter I may I received what I ordered. No compensation or otherwise supplied. Mickey Mouse company as far as I can perceive avoid them if you want to save yourself from unjustified grief

On December 9th, I gave 1 star with a complaint about a stick that came broken.
I have resent the stick at no cost, they have fixed it and I have it back. So now I rate them 5 stars for their professionalism.

Prices look great but sevice, so far, has been horrible. Order has been in processing for 3 weeks and multiple requests for an update including order number have been ignored.

Goods eventually arrived well packed and in good condition, credit where it is due.

If they could fix their communication around processing prior to shipping the experience would be much smoother.

Website claims that orders will approx. arrive in 48 hours and upon getting the tracking information, the date was 4 days later. After checking tracking 3 days after ordering there are delays and the shipping date has been pushed another 3 days.

New estimated date is 10 days after ordering, and still hasn't arrived as of yet.

Really dissapointed, was hoping for my product to arrive as I was intending to use them during club training days. If I only knew about the real approximate shipping times I would have not ordered from here.

Would be nice to see other shipping options, not only UPS as I have always had problems with them.

I still haven't received my product. Why is it taking so long? I am not living on the moon.

I bought some climbing shoes, the price was very good. The delivery was rather quick and the communication of each step was spot on.

The order still hasn’t arrived, and the delivery date has been postponed again.

Good range of gear at good prices, but the website makes false promises about shipping times.

You can order items that say they will ship on (tomorrow). Then you can check out and it will tell you that your order will ship on (tomorrow). But then after you place the order, the "estimated ship time" is immediately a few days later. And then often it will be missed, and actually the package will be shipped in around a week.

Was apprehensive about ordering from another country in terms of import tax, VAT and the cost of returns abroad. However, I already owned multiple pairs of La Sportiva boots so was pretty certain on the size required and fit. It was also stated on the site that the price you see and pay all includes any import and VAT fees.

I also ordered a winter mountain rucksack and ice axe - all cheaper by quite some margin with a discount code over UK prices. For example, the boots were nearly £50 less than the cheapest UK retailer I could find. I'm all for supporting UK retailers, but with savings like this, I couldn't ignore the opportunity.

It did state on the website, at the time of ordering that all items were in stock and would be shipping within a few days. However, that wasn't the case - likely down to the volume of Black Friday orders. Ordered Friday 29th Nov, shipped on Thurs 5th Dec and UPS delivered on Mon 9th.

Due to the savings and not being in a rush for the items, I haven't rated them down. Very happy indeed.

Buy from the eCommerce, return to store, seamless, amazing!

The website is not the smoothest, apart from that, the service is really good. You can find pretty much everything at a good price! The delivery was fast !

Timely and fast delivery

I ordered bindings to Colorado and they literally came in 3 days. The pricing is amazing as well.