Had an issue with my account and subscription - sent message to support at 0800 on a Sunday morning and got a reply instantly from Nuria who helped me get logged in quickly - great customer service!
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Had an issue with my account and subscription - sent message to support at 0800 on a Sunday morning and got a reply instantly from Nuria who helped me get logged in quickly - great customer service!
Company replied
From the 2nd week of use, I noticed my hair was shinier and stronger; from the 4th week, I noticed it was growing faster and new hairs & baby hairs were appearing. In short, my hair is healthier, a... See more
Company replied
I love the products and also had a very good experience with their customer service. The issue I had was resolved to my satisfaction in a matter of hours 👍🏻
Company replied
Although the product has a good formulation and is also pleasant to the taste, the plastic greatly condemns the product, there are really a lot of grams per bottle, l Just because it's recyclable or r... See more
Company replied
¿Qué es Olistic? Olistic es la "nueva generación en salud capilar". Una marca de nutracéuticos premium que fusiona los últimos avances de la ciencia y la naturaleza para cuidar tu cabello desde el interior. Nuestra fórmula exclusiva, con más de 30 ingredientes de alta calidad (97% de origen natural), actúa de forma integral sobre los 6 principales factores que influyen en la caída capilar. No tratamos solo el síntoma: trabajamos el equilibrio completo del organismo para fortalecer el cabello, mejorar su densidad y potenciar tu bienestar general. Ciencia real. Resultados reales. Olistic cuenta con el estudio clínico más sólido del mercado en salud capilar para un nutracéutico, con resultados extraordinarios en: - Incremento de la densidad capilar - Normalización del ciclo de crecimiento del cabello ¿La clave? Un compromiso absoluto con la evidencia científica. Nuestro estudio fue desarrollado con el máximo rigor: - Más de 100 participantes - Diseño aleatorizado y controlado con placebo - Resultados cuantitativos y medibles - Publicación en revistas científicas de alto impacto No hablamos de promesas. Hablamos de datos. Una solución multifactorial. Porque cada persona es única, en Olistic ofrecemos soluciones adaptadas. Un enfoque integral, científicamente validado y diseñado para transformar tu salud capilar desde el interior. Olistic. La ciencia del cabello saludable.
Written by the company
Travessera de Gracia 17-21, Ático, 08021, Barcelona, Spain
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
With my first order everything went perfectly. Later I had some issues creating an account, so I reached out to customer service - they replied literally within a minute. They were incredibly friendly and sent me a link that immediately solved the problem. Thanks to that link, my account was created without any hassle. Overall, amazing service!

Reply from Olistic
Always working for the customer! Very good service!

Reply from Olistic
Fast and very professional assistance.

Reply from Olistic
To be honest after spending so much time and money besides all the disappointments of useless and overpriced products I’ve tried Olistic. It’s also not the cheapest, but it works!!!!! My hair grew back and became so healthy. No more hair loss. And I know how bad it was to put effort time and money but mostly hope in products that didn’t work. It’s the worst.
This ended with using Olistic! Plus they have such a lovely customer service. Deliveries are always quick and the packaging is in good shape.
Some of my family members also tried it and all had positive effects. So highly recommended!

Reply from Olistic
The product is good, but they are not alone in this space. They key difference is customer service and shipping, and their customer service is very poor. I have recently shared 20 emails to try and solve a problem, and what I see is that they don't read thorughly emails full of info. The second problem, just as big is that they work with GLS for shipping which is the worst shipping company world wide.

Reply from Olistic
I have been doing hair care with Olistic for a few months and I couldn’t be most satisfied. My hair is stronger and healthier and Isadora from customer service is always careful and kind with my questions and issues.
I strongly recommend Olistic.

Reply from Olistic
Love the product! Have taken it for 3 months now and will continue for sure as I already start seeing results

Reply from Olistic
I have been using Olystic Next for a while already and am super happy with the results. I notice a major difference in hair growth and health.
This time I needed support from Customer Service and couldn’t be happier with way my issues were handled by Isadora. She offered amazing support and took care of every detail of my needs in an extremely professional and timely manner. Strongly recommend Olistic, both product and service are 5 stars.

Reply from Olistic
Great complement to my hair loss treatment. Complete fan.

Reply from Olistic
very good experience in general, great product quality and costumer service top notch!!

Reply from Olistic
really happy with the product and the service provided. saw a lot of improvement in a few days :)

Reply from Olistic
I’m honestly loving this product! My hair feels so much shinier and fuller, and I’ve noticed my skin looks better than ever. I had a small issue with the shipping address, but customer support was super kind and helpful — they sorted it out really quickly. I totally recommend it to all my friends

Reply from Olistic
Atendimento ao cliente impecável e produto de ótima qualidade!

Reply from Olistic
I've rarely experienced an online portal with such excellent customer service. I reported a loss, and a customer service lady named Isabel took brillant care of me.can only recommend the product and the service, 10 points

Reply from Olistic
It Works! After 4 months of treatment I could notice the results!

Reply from Olistic
I am finishing my sixth months treatment and it really works, the first effects I started notice was over the forth month, my hair was falling out a lot and now it is just a minimum amount on hair fall, I have always had little hair andnever had my hair as full as I have it now, I have more hair, new hair grow and it is growing faster. so in conclusion: it works, but you most be consistent with the treatment for at least 6 months, I just ordered another 6 boxes as I am not willing to lose any improvement.

Reply from Olistic
I'm delighted with Olistic's customer service. Thanks to Mari, who was always kindly willing to answer any questions I had.
I also want to add that the product works. I'm currently taking Olistic Next and my husband Olistic Men, and despite some negative comments I've read, I think they're unfounded and that it's an effective product. Thanks Olistic team.

Reply from Olistic
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.