Old Brick Furniture Reviews 

874
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

The delivery driver Jesse and his helper was professional, great service, respectful, and polite. The in store sales team they never told us that the protector was extra. They have few different finac... See more

Company replied

Rated 5 out of 5 stars

We've bought virtually all our furniture at Old Brick - bunk beds, full bedroom set, entertainment center, couch & love seat, mattress, etc. They don't sell junk and the prices are good. If yo... See more

Rated 5 out of 5 stars

Jessi and Chris were very Professional and Knowledgeable . Very Polite also . 💯💯👍👍😊. Thank You for your Service 💯

Company replied

Rated 1 out of 5 stars

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rustic Furniture Store

Written by the company

If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.


Contact info

3.4

Average

TrustScore 3.5 out of 5

874 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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3.4

All reviews

(874)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience working with Old Brick. They made our shopping a breeze from choosing a chair, fabric and ease of payment to their wonderful delivery people a pleasure to deal with. Would definitely recommend this company to anyone.

5 September 2017
Unprompted review
Rated 3 out of 5 stars

Great furniture & service, rough delivery

The sales process and furniture quality are great. The delivery was not. The delivery staff left zipties and other debris all over our living room where our infant plays. We had to clean up after them. The furniture was also damaged, but Old Brick customer service did a great job of getting someone out quickly to address it.

30 August 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Andrea,
Thank you for taking the time to speak with me today and for the review of your recent experience. We are very proud of our professional delivery teams and strive to make each and every delivery a pleasant experience for all of our customers. Unfortunately, we failed in providing you with the white glove delivery experience that I expect all of our customers to receive. Thank you once again for sharing your experience so we may learn and improve the delivery experience.

Mike

Rated 5 out of 5 stars

pressureless sales staff

My wife and myself went to Old Brick Furniture. The store had a good
selection and we found what we wanted at a lesser price than the
previous store. The sales person we had was excellent,no pressure
at all. We were told where to look for what we wanted and to take our
time. We would reccomend Old Brick Furniture 100%.Sales and delivery
was excellent.

29 August 2017
Unprompted review
Rated 5 out of 5 stars

No pressure sales

No pressure sales, when needed they were there to answer questions, once I decided order was written up and I could pick up the item next day, picking up item was a breeze, I'm going to say that whole process took less than an hour.

27 August 2017
Unprompted review
Rated 5 out of 5 stars

a good experience

I tried to think of any short comings with my living room furniture purchase, but I came up blank. This is a good thing. The salesman was just helpful enough. He answered our questions, pointed us in the right direction, and turned us loose to look. He remained close enough to help if we needed it, but didn't stalk us.
The checkout was quick and painless. Our delivery options were explained to us, then arranged without issue. I chose to pick the items up myself. At the prearranged time the furniture was loaded for me and assistance given with securing the load. Overall, a good experience.

25 August 2017
Unprompted review
Rated 5 out of 5 stars

Old brick is a great store

Old brick is a great store. I really enjoyed being able to browse without a sales person constantly standing next to me. The staff members were always available if you needed them, but they were never pushy. I would definitely recommend shopping for furniture here.

25 August 2017
Unprompted review
Rated 4 out of 5 stars

I was given ample time and space to …

I was given ample time and space to make my selection. A question was promptly and patiently answered. My new bed was delivered exactly when I was told it would The back ordered headboard arrived with holes that would not fit a metal frame. Old Brick promised a quick repair and sent their carpenter within the hour. He attached the headboard and cleaned up the sawdust. I am very pleased and will shop Old Brick again.

24 August 2017
Unprompted review
Rated 5 out of 5 stars

So glad we went Old Brick for our …

So glad we went Old Brick for our mattress. John our salesman is the best so attentive so knowledgeable and so patient!
My husband and I had done the Sleep mapper after explaining our problems
It definitely showed the areas,the pressure points and recommendations for mattresses. We went with Stearns and foster luxury plush with the selaly ease adjustable frame.its been 2 weeks with new mattress. And so far it's a fit. His back , my hips. No pain no more tossing and turning finally a restful sleep
Highly recommend Trying sleep mapper out at Old Brick
Thanks so much John!
Susan and Paul Crowther

24 August 2017
Unprompted review
Rated 5 out of 5 stars

I enjoyed shopping for my new recliner

I enjoyed shopping for my new recliner. There were many chairs to choose from, and I was able to check them out myself, without pressure from a sales person. The sales person that I did approach when I picked my chair was very polite and helpful. Delivery was made as expected, and all went smoothly. I am very comfortable when I sit in my new purchase.

24 August 2017
Unprompted review
Rated 1 out of 5 stars

The prices were great but my "solid …

The prices were great but my "solid wood" furniture already has chips in it - it seems that the color of the wood was not true stained wood, but rather it is paint *paint that peeled off in one area. there are 3 areas on my master bed that have chipped/scratched and a scratch on my guest bed. I have had these products for just over a month and we use the furniture only on weekends because it is at our summer home. I'm very disappointed with the quality. We did not purchase the "protection plan" that my saleswoman was trying to pitch to us - probably a good idea. Cheap prices unfortunately equate to cheap quality

24 August 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Marisa, Sorry to read that you are unhappy with your product. I would like to discuss further with you so please contact me so we can try to help resolve this. The furniture you purchased is real wood rather than painted. But if chipped, it will expose the unfinished material underneath. We will be happy to have a technician looked at it and see what can be done. I look forward to speaking with you further. Thanks again.

Sincerely,
Brian
518-438-9600

Rated 5 out of 5 stars

Love my Chair

I recently bought a powered recliner from Old Brick. From the sales lady to the delivery men, I couldn't ask for better service.

19 August 2017
Unprompted review
Rated 5 out of 5 stars

Exactly What I Wanted …

I am very happy with my purchase from Old Brick. I found the quality of their furniture to be excellent and their prices lower than their competitors. I also enjoyed the fact that they let you wander around looking with out pressure to buy.

19 August 2017
Unprompted review
Rated 5 out of 5 stars

chair

Salesperson was helpful but not pushy. Delivery persons were quick, on time, pleasant & efficient.

18 August 2017
Unprompted review
Rated 3 out of 5 stars

I am giving 3 stars only bc of the …

I am giving 3 stars only bc of the delivery guys were a bit... Rushed and non personable. The store staff were great.

18 August 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Sarah, Thanks for taking the time to share your experience. We are certainly disappointed to read that the experience was not up to our standards. Our delivery teams work very hard and are normally the source of many kudos and compliments. We will use this experience as a training tool to continue to give the best experience possible. Thanks again for your time and your purchase. We truly appreciate both.

Sincerely,
Brian

Rated 4 out of 5 stars

My experience with Old Brick was great, but

My experience with Old Brick was great.,but the quality of the furniture I received was not. Old Brick quickly contacted the manufacturer for a solution to the problem of flaws in the fabric. The manufacturer will be sending replacement fabric and Old Brick's staff will reupholster that section of the couch. Not sure what the results will be and certainly don't understand waiting a month to obtain some yardage of fabric.

18 August 2017
Unprompted review

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