We are still being billed $39.99 twice a month. On 02-17-2026 I tried to cancel all further orders and still needed to know how to return the bottles that weren't part of the subscription and get a r... See more
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Super fast response, from Arti. His was response was well written and answer my question in DETAIL, assuring me I could use TRI-LIFT COMPLEX on my face.
Be careful! I placed a one time order to try Olavita Liquid Solution months ago. The product was ho-hum. I had no intention of ordering more. Today, out of the blue, I received an email notification... See more
Company replied
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
I was told a month ago on April 16 that…
I was told a month ago on April 16 that everything was backordered? but they would ship it was soon as it became available. Tonight I asked for a refund to find out my order was lost in shipping? they confirmed my address and said it would be sent ASAP. I was not aware they had shipped the product as far as I knew it was still on hold.
16 April 2026
Reply from Olavita
Hi Pat,
We sincerely apologize for the confusion regarding your order status and shipping updates.
We completely understand how frustrating it must have been to first be informed that the item was backordered and then later hear that the shipment may have been lost in transit.
Our team has now reconfirmed your shipping address and arranged for the order to be resent as quickly as possible. We truly appreciate your patience while we worked through the issue.
— Olavita Customer Support
I had a question about the liquid serum.
I had a question which I couldn't find anywhere so I reached out to Olavita themselves to find it.
Mark @ Olavita helped to answer my question with speed and honesty. Then the founder at Olavita personally checked in to make sure everything had been OK and I was satisfied, which I truly was. 5/5
20 May 2026
Unprompted review
Reply from Olavita
Hi Jean,
Thank you so much for your kind feedback and for taking the time to share your experience.
We’re very happy to hear that Mark was able to assist you quickly and honestly, and we truly appreciate your kind words about the personal follow-up as well.
Providing thoughtful support and making sure our customers feel taken care of is very important to us.
Thank you again for your support and trust in Olavita.
— Olavita Customer Support
Frances Moves Issues Forward
Frances, my Olavita agent, took great care of listening effectively, proposed a fully acceptable solution. She was direct & clear in her questioning, gave me, on behalf of the company, the solution to my issue. She wrapped up the call by thanking me for being an Olavita customer. Thank you, Frances.
21 May 2026
Unprompted review
Reply from Olavita
Hi Mel,
Thank you so much for taking the time to share your experience.
We’re very happy to hear that Frances was able to assist you clearly, professionally, and with care throughout the process. Making sure our customers feel heard and properly supported is extremely important to us.
We’ll be sure to pass your kind words along to Frances — feedback like this truly means a lot to our team.
Thank you again for being part of the Olavita family.
— Olavita Customer Support
I am sorry ,but I can't use your…
I am sorry ,but I can't use your product. I had a bad skin reaction to this item. I have cancelled my subscription to this product.
14 April 2026
Unprompted review
Reply from Olavita
Hi Frederick,
We’re very sorry to hear about your skin reaction and completely understand your decision.
Your subscription cancellation has been noted, and we truly appreciate you giving Olavita a try.
We wish you all the best and hope your skin feels better soon.
— Olavita Customer Support
Olavita - Highly recommended - 5 Star Company
I can honestly say that Olavita are truly the most customer focused company , from placing my order up to actually receiving it , my queries were dealt with promptly and courteously. I contacted customer service several times and after receiving replies etc from both Mark & Arti plus Customer Service Team I was left feeling a very valued customer even though it was my first purchase from Olavita. Very Satisfied !
A 5 star company.
13 May 2026
Unprompted review
Reply from Olavita
Hi Allison,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that your experience with Olavita was positive from start to finish and that Mark, Arti, and the Customer Service Team were able to make you feel valued and supported throughout the process.
Your kind words mean a great deal to us, especially as a first-time customer experience is something we care deeply about.
Thank you again for your trust and recommendation.
— Olavita Customer Support
I placed an order online but later…
I placed an order online but later realized the product was not suitable for my age group. I contacted the company by email, and they responded immediately, cancelled my order, and processed my refund without any hassle. Excellent customer service! I would definitely recommend this company to my mom or anyone who may benefit from Olavita products.
22 May 2026
Unprompted review
Reply from Olavita
Hi Salma,
Thank you so much for your kind feedback.
We’re very glad our team was able to assist you quickly with the cancellation and refund process and make everything smooth and hassle-free for you.
Your recommendation and thoughtful words truly mean a lot to us.
— Olavita Customer Support
The customer comes first
The ordering process was easy and help was given by a real person - Jerry'. All contact with the company has been very much - the customer comes first.
So thank you!
19 May 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you so much for your kind words.
We’re delighted to hear that the ordering process was easy and that Jerry was able to assist you personally. Providing real, customer-focused support is extremely important to us.
Your feedback truly means a lot — thank you again for your support.
— Olavita Customer Support
I have been waiting well over a month…
I have been waiting well over a month for my refund on products I have not recieved! I had placed an order for the face cream, and they added eye serum to my order which I had no clue until I paid, so I promptly cancelled the order. They have told me two times I would recieve my refund and it's being processed. Lies!!! I still have yet to recieve it! Also I don't know how why they want a review on their customer service, you don't get to talk to a person! It's an automated reply every time! I would not order from this company or any other company that doesn't have a phone number that you can call! This company is not trust worthy that's for sure!
4 April 2026
Unprompted review
Reply from Olavita
Hi Bea,
We’re sorry to hear about your frustration, however we would like to clarify that your refund has already been submitted and confirmed by our support team.
Refunds typically take 3–5 business days to reflect depending on your bank or card provider’s processing times.
We also want to clarify that our support team does consist of real agents assisting customers, even if some automated acknowledgements are used initially for ticket handling.
We sincerely apologize for the inconvenience caused and appreciate your patience while the refund completes processing.
— Olavita Customer Support
Disgusted!I have never before experienced a more…
I have never before experienced a more distressing and deceptive exchange with customer service (I am 70 years old)!
Inspite of informing you of my rejection of your product due to allergies and you confirming that you understand the issue and I agreeing to order an alternative, you sent me two additional deliveries that I had to pay for. What a waste of money and time...I am out of about $400.00 and a bunch of useless product
24 April 2026
Unprompted review
Reply from Olavita
Hi Alison,
We’re very sorry to read about your experience and especially your concerns regarding allergies.
At the moment, we only have the name provided in the review and are unable to locate any matching order details or previous communication. Because of this, we cannot properly review what may have happened in your case.
We also want to say that the situation described does not reflect the level of service we aim to provide to our customers.
Please contact us directly at support@olavita.co with your order number or the email address used for the purchase so we can fully investigate this and assist you properly.
— Olavita Customer Support
Person I talked to which I thought was…
Person I talked to which I thought was Francis was very helpful cooperative and did refund my money of $138. They told me to mention Arti. I don’t know who Arti is but OK.
21 May 2026
Unprompted review
Reply from Olavita
Dear Sandra,
Thank you so much for the 5-star review! We are so glad to hear that Frances was helpful, cooperative, and able to successfully process your $138 refund.
We also appreciate you mentioning Arti—our team loves to share the credit when it comes to supporting our customers, so we will make sure both Frances and Arti receive your kind feedback!
If you ever need any further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
The company representative was quick to…
The company representative was quick to return my call and solved my problem quickly and to my satisfaction.
21 May 2026
Unprompted review
Reply from Olavita
Dear Sandy,
Thank you so much for the 5-star review! We are delighted to hear that our representative reached back out to you quickly and resolved your issue entirely to your satisfaction.
Fast and effective communication is exactly what we aim for, and it is wonderful to know we hit the mark for you!
If you ever need assistance again or want to manage your details instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call us at (754) 227-6438.
Best regards,
Olavita Customer Service
Eency makes the product easy to use.
Ease of usage is top rated. Silky consistency makes it very easy to apply and I have seen good results in just a few weeks of use.
6 May 2026
Unprompted review
Reply from Olavita
Dear Rita,
Thank you so much for the 4-star review! We are delighted to hear that you are loving the silky consistency and finding the product so easy to use as part of your daily routine.
Seeing good results in just a few weeks is fantastic news, and consistency will only make them better! We appreciate your feedback regarding the ease of usage.
If you ever need any assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Customer service
21 May 2026
Unprompted review
Reply from Olavita
Dear Alison,
Thank you so much for the 5-star review! We truly appreciate you taking the time to highlight our customer service. Our team is always here and dedicated to providing you with the best experience possible.
If you ever need assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Initially it was very tedious to order…
Initially it was very tedious to order the product. The 2nd time easy.
It is a fantastic product I have finished my first bottle and people keep saying you look great. And I have to say I see the difference
Quite extraordinary!
20 May 2026
Reply from Olavita
Dear Nadia,
Thank you so much for the 5-star review! We are thrilled to hear that you are seeing such an extraordinary difference and receiving compliments on how great you look after your first bottle!
We appreciate your patience with your initial order, and we are glad to hear that your second experience was much smoother and easier. Keeping things simple for you is our goal!
If you ever want to manage your upcoming orders instantly or check your delivery status, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I keep on saying I don’t want your…
I keep on saying I don’t want your product, I have an allergy and you don’t listen and keep on sending it.
PLEASE: no more!!!!!!
Take me off your list!!!!
20 May 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’re very sorry to hear about your experience and especially your allergy concerns.
However, we would like to clarify that your subscription has already been canceled and your refund has already been processed by our support team as soon as you reached out to us. There will be no further shipments sent to you.
We sincerely apologize for the inconvenience caused and wish you the very best.
— Olavita Customer Support
I very disappointed.
I dislike continually being told that I have been helped by people when I haven’t.
I dislike, continually being told by Olivia that I need to do what I am doing now.
I dislike receiving emails that are in a foreign language when I specifically asked for English.
IIt would appear that I cannot have my order until I have done a review,!
I just require my order which I have paid for through PayPald
20 May 2026
Unprompted review
Reply from Olavita
Hi Mollie,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that the review request was intended only to gather feedback regarding the support provided by the agent — it was never a requirement in order for you to receive your order.
As your order was placed through our German store, some automated communication may have initially been sent in German. However, our agent already provided an English translation to assist you and ensure clear communication.
Your order remains active, and if there is anything still unresolved regarding delivery or assistance, please contact us directly at support@olavita.co so we can help further.
— Olavita Customer Support
The team was very helpful and customer…
The team was very helpful and customer friendly
18 May 2026
Unprompted review
Reply from Olavita
Dear Alice,
Thank you so much for the 5-star review! We are delighted to hear that our team was very helpful and friendly during your experience. We always aim to provide a warm and supportive environment for our customers.
If you ever need further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
VERY DIFFICULT TO CANCEL & GET REFUND
I was put on a subscription that I never agreed to. It has been very difficult to cancel and my card keeps getting charged and product sent to my house that I don't want.
18 May 2026
Unprompted review
Reply from Olavita
Hi Amy,
We’re sorry to see this reflected in your review, especially as we have already confirmed that your subscription was canceled and addressed with our support team.
We understand how frustrating the experience felt, and we sincerely apologize for the inconvenience caused.
If there is anything still unresolved, please reach out to us directly at support@olavita.co, and we’ll be happy to assist further.
— Olavita Customer Support
Quick processing.
I knew almost immediately that l could not use the products because of an allergic reaction l had had to one of the ingredients. I contacted the company as soon as l received the two packages. After getting directions, l returned the two orders unopened. The tracking information was received and promptly processed by Dan. I appreciate the quick attention to the return.
26 February 2026
Unprompted review
Reply from Olavita
Dear Linda,
Thank you so much for the 5-star review! While we are very sorry to hear that you couldn't use the products due to an ingredient allergy, we are so glad that Dan was able to promptly track and process your unopened return.
Providing quick attention to our customers' needs is a top priority for us, especially when it comes to health and safety. We will be sure to pass your appreciation along to Dan!
If you ever need further assistance or want to manage your details in the future, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
This phone call with Frances solved my issue in 1 phone call
This phone call with Frances solved my issues and she got the full refund for me. I did not have any success with email so after 6 attempts to no avail, Frances solved it in 1 friendly phone call. She was friendly, courteous, so helpful.
19 May 2026
Unprompted review
Reply from Olavita
Dear Tricia,
Thank you so much for the 5-star review! We are incredibly glad to hear that Frances was able to turn things around and resolve your issue with a single, friendly phone call.
While we sincerely apologize for the lack of success and frustration you experienced with your previous email attempts, we are so proud of Frances for stepping in with the kindness, courtesy, and efficiency you deserved. We will definitely pass your wonderful feedback along to her!
If you ever need further assistance or want to manage any future details instantly, you can always visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call us back at (754) 227-6438.
Best regards,
Olavita Customer Service
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