I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... See more
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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The OKA sales assistant was very helpful though the manager not so. I had a discount code for completing a surgery and he said he’d never heard of that. OKA needs to communicate all discounts to the... See more
Company replied
We visited the Tunbridge Wells branch on 8 August. We needed some assistance and Suzanne helped enormously with that. She was very accommodating and was there to make suggestions which was so helpfu... See more
Company replied
From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
Company replied
Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
211 reviews
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The assistant went out of her way to…
The assistant went out of her way to find the sprays of fake flowers I needed to complete a beautiful display I had been creating at home with OKA products. We knew a very few were left in a window display due to be dismantled the following working day. She managed to retrieve them. My display is now complete and perfect.
4 January 2026
Reply from OKA - Tunbridge Wells
Dear Rosa,
Thank you for taking the time to share such a lovely note. We’re so pleased to hear that the team were able to help bring everything together for you — it’s always rewarding to know when that extra care has made a difference.
We really appreciate you choosing OKA and hope you continue to enjoy your home.
Kind regards,
OKA
Amazing Service …
The team were exceptional with the help and support being provided and i have been here time and time again and will continue to do so.
A amazing service thank you!
23 December 2025
Reply from OKA - Tunbridge Wells
Dear Miles,
We’re very grateful for you taking the time to share your experience. It’s always encouraging to hear from returning customers, and your continued support truly means a lot to us.
We hope to see you again soon and thank you once again for choosing OKA.
Kind regards,
OKA
Beautifully laid out shop and very…
Beautifully laid out shop and very helpful and attentive staff.
Easy to order stock online and pick up from the store with clear communication throughout.
12 December 2025
Reply from OKA - Tunbridge Wells
Dear Lynda
Thank you for your kind review. We are delighted to hear that you received such helpful service during your recent visit to our Tunbridge Wells store, and we truly appreciate your feedback. Providing a positive experience is very important to us, and it is wonderful to know this was reflected on your visit.
Warm regards,
OKA
In a hurry because of parking I knew…
In a hurry because of parking I knew what I wanted and the assistant immediately got the cushion packed it nicely and all in about 5 minutes. He is always extremely helpful.
17 December 2025
Reply from OKA - Tunbridge Wells
Dear Customer
Thank you for your lovely review. We’re delighted to hear you received such helpful service on your recent visit to our Tunbridge Wells store — your kind words mean a great deal to us and will be shared with the team.
We hope that you enjoy your purchases.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear customer
Thank you for your kind review. We’re delighted to hear that you received helpful service during your visit to our Tunbridge Wells store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Very pleased with the service
Very pleased with the service I received when making recent chair and rug purchases. I had some issues with stock availability and delivery, which Simona resolved for me, in a professional, efficient and friendly manner.
8 December 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Julie
Thank you for your lovely review. We’re delighted to hear you received such helpful service from Simona on your recent visit to our Tunbridge Wells store — your kind words mean a great deal to us and will be shared with the team.
We hope that you enjoy your purchases.
Kind regards,
OKA
Simona was excellent
Simona was excellent. She was very helpful went above and beyond. She even took the time to get the items I wanted to purchase from the window display when others on the same team were very reluctant and unhelpful.
She is a valuable member of the OKA team
8 December 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Helen,
Thank you for taking the time to share your review. We’ll make sure your lovely feedback is passed on to Simona and the Tunbridge Wells team. It’s great to hear how well you were looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
The extensive knowledge of your staff
The extensive knowledge of your staff, special reference to Simona and colleagues (Hoopers, Royal Tunbridge Wells).
It is always a pleasure to deal with them all.
Thank you.
5 December 2025
Reply from OKA - Tunbridge Wells
Dear Wilfrid,
Thank you for your kind review. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team at our Tunbridge Wells store. It’s wonderful to hear that your visits are consistently positive, and we hope to welcome you back again soon.
Kind regards,
OKA
Personal and friendly service!
Personal and friendly service from all the OKA staff in store!! Well designed room settings displaying a wide range of products and beautiful window displays.
30 November 2025
Reply from OKA - Tunbridge Wells
Dear SJ,
Thank you so much for your wonderful feedback. We’re thrilled to hear that your visit to our Tunbridge Wells store was a positive one, and it’s lovely to know the team made you feel so welcome. We truly appreciate you taking the time to share your thoughts.
Kind regards,
OKA
The staff at Oka are amazing
The staff at Oka are knowledgeable, helpful and very kind. I would definetly use this shop a lot more in the future.
27 November 2025
Reply from OKA - Tunbridge Wells
Dear Sue
Thank you for your kind review. We’re pleased to hear that your visit to our Tunbridge Wells store was a positive one. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Best regards,
OKA
Thank you Suzanne at Tunbridge Wells…
Thank you Suzanne at Tunbridge Wells for being most helpful.
2 December 2025
Reply from OKA - Tunbridge Wells
Dear Sarvesh
Thank you for your lovely review. We’re delighted to hear you received such helpful service from Suzanne on your recent visit to our Tunbridge Wells store — your kind words mean a great deal to us and will be shared with the team.
Kind regards,
OKA
I recently bought a product that turned…
I recently bought a product that turned out to be slightly damaged. When I returned to the shop, the staff were incredibly helpful and understanding. They offered me a discount and did everything they could to make the situation right. Their kindness and willingness to help really stood out. I appreciate the great customer service and will definitely continue shopping here. Highly recommended!
1 December 2025
Reply from OKA - Tunbridge Wells
Dear Marissa,
Thank you for your kind review. We’re pleased to hear that your visit to our Tunbridge Wells store was handled with care and that the team were able to resolve things smoothly for you. Ensuring customers feel supported is important to us, and your feedback means a great deal.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Anita,
Thank you for your kind review. We’re pleased to hear that your visit to our Tunbridge Wells store was a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Gold standard service from Ursula at…
Gold standard service from Ursula at Hoopers in Tunbridge Wells. She was obviously very busy but took time out to produce a fantastic flower arrangement. Thanks also to Christian for excellent follow up service to my last order. Amazing service from this team.
28 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Lee,
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that the team provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great experience!
I called up the store to make a purchase over the phone. The sales associate was extremely patient and kind, providing me with support and transportation options for delivery. Highly recommend!
26 November 2025
Reply from OKA - Tunbridge Wells
Dear Ben,
Thank you for your kind review. We’re delighted to hear that your experience placing an order with our Tunbridge Wells store was such a positive one and that you received patient and helpful support throughout. Your recommendation means a great deal to us.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Mathew,
Thank you for your kind review. We’re delighted to hear that you received helpful service during your visit to our Tunbridge Wells store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Simon’s has been a great help every…
Simona’s has been a great help every time we have come in! Really lovely service and she always takes such interest in our home design!
27 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Freya,
Thank you for your lovely review. We’re delighted to hear that your visits to our Tunbridge Wells store have been such positive experiences and that you’ve consistently received thoughtful and engaging support. It’s wonderful to know the guidance you’ve had has helped with your home design choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Such a fabulous service we always…
Such a fabulous service we always receive at Oka in Hoopers in Tunbridge Wells. The staff are so attentive really understanding what my disabled mother wanted, I can’t praise them more highly.
A special thank you to Simona and Suzanne who are always so helpful. It makes coming to the store such a pleasure. Thank you .
24 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Sally
Thank you for your lovely review. We're happy to hear that you and your mother consistently receive such fabulous service. We appreciate your kind words regarding our team's attentiveness and understanding of your mother's needs. It's wonderful to know we make your visits a pleasure.
Thank you once again for sharing your experience and we look forward to welcoming you, and your mother, back again soon.
Warm regards
OKA
Was served by Simona who was very…
Was served by Simona who was very knowledgeable and helpful. A credit to Oka
22 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jacinta
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Simona mean a lot, and we will be sure to share them with her and the wider team.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Over & Above
Whenever my wife and I visit OKA Tunbridge Wells we are made to feel very welcome, and the level of support and assistance we receive feels special too. On numerous visits Nawel has helped us to purchase exactly the right product, be it in store or online, it feels like we have a personal shopper and nothing is too much trouble.
19 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Stephen
Thank you for your lovely review. We’re delighted that the team at our Hoopers Tunbridge Wells store make your visits so enjoyable. It’s wonderful to know their warm, helpful and knowledgeable approach leave such a great impression.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
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