OKA - Sunninghill Reviews 102

TrustScore 5 out of 5

4.8

Crossways Village, Silwood Road, SL5 0PZ Sunninghill, GB


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Rated 5 out of 5 stars

Helpful and efficient service by the Sunninghill store. Did some measurements of the sideboard for us over the phone and then we ordered it straightaway last Friday and it was delivered the followin... See more

Company replied

Rated 5 out of 5 stars

Many, many times I have purchased from Oka Sunninghill. I have also returned items that I tried and didn't quite fit my ascetic. They are always happy to help. No problem on returned items either, got... See more

Company replied

Rated 3 out of 5 stars

Neither Sales assistants smile. I don’t need much assistance as I see what I like online and I know what I want. However, every time I visit, I don’t see a smiley face nor a warm welcome at this bra... See more

Company replied

Rated 5 out of 5 stars

All my experiences have been good but the lady in the Sunninghill location was particularly helpful in assisting me with selecting cushions without a photo of my sofa. The cushions are perfect and lo... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the Royal County of Berkshire, not far from the world-famous Ascot Racecourse and the prestigious Wentworth Golf Club, sits our Sunninghill store. Each season our talented visual team arranges our furniture into inspirational room sets, showcasing old favourites and new items from our collection.


Contact info

  • Crossways Village, Silwood Road, SL5 0PZ, Sunninghill, United Kingdom

  • +44 1344 622988

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

We receive exceptional service when we…

We receive exceptional service when we visit the store.
Andrea, Laura and Sam have been very helpful, making us all very welcome including our Border Terrier Poppy

7 May 2026
Unprompted review
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Amfrey

We're happy to hear that you consistently receive exceptional service during your visits to our Sunninghill store. It's wonderful knowing our team makes you feel valued and that you, and Poppy, always enjoy your visits.

We appreciate you sharing your experience and hope you will visit us again soon.

Kind regards
OKA

Rated 5 out of 5 stars

All my experiences have been good but…

All my experiences have been good but the lady in the Sunninghill location was particularly helpful in assisting me with selecting cushions without a photo of my sofa. The cushions are perfect and look lovely!

23 April 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Linda

Thank you so much for taking the time to leave your review.

We are thrilled to hear about your visit to our Sunninghill store and that Laura was able to assist you so thoroughly. It is especially lovely to know that your new cushions look wonderful on your sofa.

Your kind comments are greatly appreciated, and we hope to welcome you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Brilliant service from the Sunninghill team. AIT the outsourced delivery company were terrible.

Helpful and efficient service by the Sunninghill store. Did some measurements of the sideboard for us over the phone and then we ordered it straightaway last Friday and it was delivered the following day. Brilliant. It was a sale item and we are delighted with it. As always.
Just one thing to add. The delivery by AIT was appalling. We’ve had lots of deliveries from OKA over the years by their dedicated team and it was always superb - friendly and authentic white glove service. The AIT team, to whom I assume OKA have outsourced their deliveries now, were rude and slapdash. Including effing out loud, chucking stuff around. Grim. White glove it was not.
But thank you OKA for your usual excellent service and products.

2 May 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear David

We’re delighted to hear that you enjoyed your visit to our Sunninghill store and found the service exceptional. It’s lovely to know that your shopping experience was such a pleasure and that you are happy with your sideboard.

We do apologise for the difficulties with your delivery, this is not the standard we would expect you to receive. Please be assured that your comments will be escalated with our delivery partner.

Your feedback means a lot to us and we thank you for your continued support. We hope you will visit us again soon.

Best wishes
OKA

Rated 5 out of 5 stars

5 Stars ⭐️

What a delightful experience I had in Oka Sunninghill today! Samantha was so incredibly friendly and helpful and I came away with some fantastic pieces! Thank you ladies 🙏🏼

27 April 2026
Unprompted review
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Sophie

Thank you for your wonderful review. We’re delighted to hear that your visit to our Sunninghill store was such a positive experience. Providing professional and thoughtful service is something we truly value, and it’s lovely to know that Samantha's enthusiasm and attention to detail helped you find the perfect pieces.

We greatly appreciate your feedback and hope to welcome you back soon!

Kind regards,
OKA

Rated 5 out of 5 stars

The entire Sunningdale store should be…

The entire Sunningdale store should be commended on their customer service. Every single member of the team knew their products and were proactive in offering guidance, advice and recommendations. A wonderfully welcoming environment in which to shop - thank you for making my renovations so easy.

2 March 2026
Unprompted review
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Customer,

Thank you so much for your wonderful feedback. We’re delighted to hear about your experience in our Sunninghill store, and we’ll be sure to share your kind words with the entire team.

It’s lovely to know you felt so well supported during your renovations, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

All the staff at Sunninghill

Many, many times I have purchased from Oka Sunninghill. I have also returned items that I tried and didn't quite fit my ascetic. They are always happy to help. No problem on returned items either, got to say absolute delight to shop there. Thank you ladies! I rarely purchase on line as I prefer to see items, texture, colour ext; however I still experienced excellent service!

29 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Fiona

Thank you so much for taking the time to share such a lovely message. We’re really pleased to hear how much you enjoy your shopping experience at our Sunninghill store. Your kind words have been passed on to the team, who will be delighted to read them.

It truly means a lot to us that you continue to shop with OKA and we thank you for your continued support.

Kind regards,
OKA

Rated 5 out of 5 stars

Great store!

Great store! Very polite, helpful and knowledgeable staff. I had been searching for a lampshade for a vase I already had; for me, the whole experience was stress free and such a joy.

I definitely recommend this place and will be returning.

18 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Emma

Thank you for your wonderful review. We’re delighted to hear that you enjoyed your visit to our Sunninghill store found the service exceptional. It’s lovely to know that your shopping experience was such a pleasure and you found the perfect lampshade.

We greatly appreciate your feedback and hope to welcome you back soon!

Kind regards,
OKA

Rated 5 out of 5 stars

Efficient helpful and reliable

Efficient and reliable

9 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Customer,

Thank you for your feedback. We’re really pleased everything went smoothly and appreciate you taking the time to share your experience.

We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff at Sunninghill are always so…

The staff at Sunninghill are always so helpful and informative which make for a pleasant shopping experience- it is one of my favourite places to shop as a result

11 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Simone

We're so happy to hear that you consistently have a positive experience at our Sunninghill store. It's wonderful knowing our team makes you feel valued, and that you always enjoy your visits.

Your feedback means a lot to us and we thank you for your continued support. We hope you will visit us again soon.

Best wishes
OKA

Rated 5 out of 5 stars

Great service

The staff are always super friendly and helpful

2 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Deborah,

Thank you for your kind words. We’re so pleased to hear you’ve had such positive experiences with our Sunninghill team, and we’ll be sure to share your feedback with them.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Match your accessories

Helpful staff and love the products especially the fact that the accessories are matched to furnishings. I bought a rug, and was able to match cushions on my sofa to the rug. Especially great selection of cushions. Great selection of lamps too, and unique accessories

7 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Brenda,

Thank you for your thoughtful review. It’s lovely to hear how you’ve brought everything together in your home, and that you found just the right pieces to complement each other. We’ll be sure to share your kind feedback with the Sunninghill team.

We hope you enjoy your new additions and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Always a pleasure at Oka

Always a pleasure at Oka . Staff always very helpful and help with your needs

6 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Angela,

Thank you for your kind words. It’s always so nice to hear from returning customers, and we’re really pleased you continue to have such positive experiences with our Sunninghill team.

We look forward to seeing you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent service - great quality - in person & online

Loved being able to look around the OKA store with excellent, friendly advice from the team there. I then went home, measured up and ordered online, having seen what I liked in the store.
Delivery was fast, well packaged. Item quality is great - a side table which looks lovely in my room. Will back back to order more accessories soon...

5 March 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Joanne

We appreciate you taking the time to share your experience.

It's great to hear that you enjoyed browsing our store and found our team's advice helpful. We are also pleased the delivery was fast and the side table enhances your room.

We look forward to welcoming you back!

Kind regards
OKA

Rated 5 out of 5 stars

Really helpful staff all very…

Really helpful staff all very knowledgeable. Lots of advice on colours and options to help us decide. Will be back when we decorate our next room.

27 February 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Betty

Thank you for your wonderful review. We’re delighted to hear that your experience at our Sunninghill store has been so positive, and and that you received knowledgeable and attentive support while choosing your items.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

21 February 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Mrs Morton

Thank you for your kind feedback. We're so pleased to hear you received great service from our team in Sunninghill. We hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Went into the sunninghill store and had…

Went into the sunninghill store and had amazing service from all of the ladies there. I was looking to purchase new cushions for my sofas and they helped. When I needed an extra cushion they rang around stores to locate it for me and reserve. Thanks so much they look amazing.

8 February 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Aly,

Thank you so much for taking the time to leave your review.

We are thrilled to hear about your recent visit to our Sunninghill store and that the team were able to assist you so thoroughly. It is especially lovely to know that they could help source the additional cushion for you and that everything looks wonderful in your home.

Your kind comments are greatly appreciated, and we hope to welcome you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Professional Service, excellent quality products in a relaxed environment.

Laura made us very welcome and advised us of various new products coming soon to the store. We were left to browse and ask any questions, without being harried at any time. Just as we like any browsing/buying experience. We have our eyes on a few items (and have shopped there many times before) that we will be back for. Thank you Laura and thank you Oka!

8 February 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Anthon,

Thank you very much for sharing your experience with us.

We are thrilled to hear that you enjoyed the relaxed atmosphere of the store and that Laura helped make your visit so welcoming and informative. Creating an enjoyable and pressure-free environment for our customers is something we care deeply about, so your feedback is genuinely appreciated.

It is wonderful to know you have your eye on more pieces, and we will be pleased to see you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Love your cushions

Love your cushions

30 January 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Mr and Mrs Colley,

Thank you for taking the time to leave your review.

We are delighted to hear that you love your cushions. Your kind feedback is greatly appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

Very good ordering experience

The cushions are perfect in shape size and design to complement cream sofa

29 January 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Liz,

Thank you for taking the time to leave your review.

We are delighted to hear that you had a positive ordering experience and that your cushions perfectly complement your sofa. It is always wonderful to know when our products fit so beautifully into our customers’ homes.

Kind regards,
OKA

Rated 5 out of 5 stars

Amazing customer service from Jo

Very helpful.

2 February 2026
OKA - Sunninghill logo

Reply from OKA - Sunninghill

Dear Hiba

Thank you for your lovely review. We are delighted to hear that you received such friendly and helpful service during your visit to our Sunninghill store. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.

Kind regards,
OKA

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