Eloise helped us put together the floral arrangement we purchased earlier. You can tell she genuinely loves what she does. Such a sweet and talented person!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first visit to the Marlow shop and also my first purchase from OKA. Very satisfied on both counts and the side table was exactly what I was looking for. Great in-store service as w... See more
Company replied
Pleased with the goods. Only disappointment was the carriage charge for a split delivery when the reason for this was that not all of the items were in stock for delivery. So either wait 8 weeks... See more
Company replied
The two girls in the Marlow shop were both absolutely brilliant! They were incredibly helpful and guided me through choosing the paintings. I also showed them a photo of the space where I was planning... See more
Company replied
Company details
Written by the company
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
Contact info
25-29 Spittal Street, SL7 3HJ, Marlow, United Kingdom
- +44 1628 481418
4.7
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant and helpful staff!!
13 January 2025
Reply from OKA - Marlow
Dear Anette,
Thank you for your lovely feedback! We're so happy to hear that our staff made your experience enjoyable. If you need anything else, feel free to reach out – we're always here to help!
Kind regards,
OKA
Great Product and Excellent Service
We were looking for a smart lampshade to finish off a project and we saw the selection at Oka Marlow. When we went in the team could not have been more helpful, finding a similar lamp and discussing the correct size. With their help we quickly made our choice and when it came time to pay we were able to get a decent discount to offset the cost. We saw a number of items that would go really well in our house and so we will definitely be back.
2 January 2025
Reply from OKA - Marlow
Dear Kit,
Thank you for your fantastic review! We’re so glad to hear that the team at our Marlow store was able to assist you in finding the perfect lampshade for your project. We're excited that you found other items you'd like for your home, and we can't wait to welcome you back on your next visit!
Kind regards,
OKA
Marlow Experience
The female staff member at Marlow was very helpful, efficient and friendly
12 December 2024
Reply from OKA - Marlow
Dear Maureen,
Thank you for your lovely feedback! We're so glad to hear that our team member in Marlow was able to assist you in such a helpful, efficient, and friendly manner. We’ll be sure to pass along your kind words to her. We appreciate your support and look forward to welcoming you back soon!
Kind regards,
OKA
The staff are so helpful and friendly…
The staff are so helpful and friendly in the Marlow shop particularly Leda. Many thanks
It is always a pleasure to shop there.
12 December 2024
Reply from OKA - Marlow
Dear Shanie,
Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience in our Marlow shop, especially with Leda. We’ll be sure to pass along your kind words to her. It's great to know that shopping with us is always a pleasure, and we look forward to welcoming you back soon!
Kind regards,
OKA
Enjoyed our shopping experience.
The young lady working on Saturday gave us a warm welcome and was friendly & helpful.
14 December 2024
Reply from OKA - Marlow
Dear Ms Duffy,
Thank you for your kind review! We're so happy to hear that you enjoyed your shopping experience and that the young lady who helped you on Saturday made such a positive impression. We’ll be sure to pass along your compliments. We look forward to welcoming you back soon!
Kind regards,
OKA
Excellent range of delightfu productsl products.
Excellent range of delightful products.
Friendly service
Products ordered always on time.
Each visit to a store inspures you.
12 December 2024
Reply from OKA - Marlow
Dear Sylvia,
Thank you for your fantastic review! We're so glad to hear that you love our range of products and appreciate the friendly service. It’s wonderful to know that your orders have always arrived on time and that each visit to our store inspires you. We truly value your feedback and look forward to welcoming you back soon!
Kind regards,
OKA
Fantastic service and warm welcome at…
Fantastic service and warm welcome at OKA Marlow
8 December 2024
Reply from OKA - Marlow
Thank you for your kind words! We’re delighted to hear that you received fantastic service and a warm welcome at our Marlow store. Providing an exceptional experience is always our goal, and it’s wonderful to know we made your visit so enjoyable.
We look forward to welcoming you back soon!
Kind regards,
OKA
Excellent customer service
Excellent customer service . Eloise at Marlow was fantastic
26 November 2024
Reply from OKA - Marlow
Dear Carol and Martin,
Thank you for your wonderful feedback! We’re delighted to hear you received excellent customer service and that Eloise at our Marlow store made such a fantastic impression. We’ll be sure to share your kind words with her—it will mean a lot!
We look forward to welcoming you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
OKA
Black Friday girls in your Marlow branch were…
The girls in your Marlow branch were exceptionally
helpful and I made a successful purchase of two mambo side tables
22 November 2024
Reply from OKA - Marlow
Dear Fran,
Thank you for your kind words! We’re delighted to hear that the team at our Marlow branch provided such exceptional assistance, helping you make a successful purchase of your Mambo side tables.
We hope you’re loving your new tables and look forward to welcoming you back to the store soon. If there’s anything else we can help with, please don’t hesitate to let us know!
Warm regards,
OKA
Reply from OKA - Marlow
Dear Rosie,
Thank you for your kind words! We’re delighted to hear you had such a positive experience with our team, our products, and our service.
Your feedback means so much to us, and we look forward to welcoming you back soon. If there’s anything else we can assist you with, please don’t hesitate to let us know!
Warm regards,
OKA
Reply from OKA - Marlow
Dear Mr Kelly,
Thank you for your kind feedback! We’re thrilled to hear that you had an excellent experience with our customer service. We look forward to seeing you again soon!
Best regards,
OKA
OKA MARLOW has AMAZING customer service
I’m a big fan of the OKA artificial flowers and greenery - but I’m absolutely rubbish at making it look good in my own vase and house. OKA Marlow offered for me to bring in my huge vase - and do the whole thing for me!! I brought it in and sure enough - brave Dee spent 45 minutes creating the most spectacular arrangement which is an absolute show stopper!!
She really put her heart and soul into it and went way beyond her usual role - and I was so grateful! Good on the manager for suggesting I come in to get the help! I was very impressed!
27 September 2024
Unprompted review
Reply from OKA - Marlow
Dear Patricia,
Thank you so much for sharing your experience at OKA Marlow! We're thrilled to hear how much you love our artificial flowers and greenery, and it’s fantastic to know that Dee and the team went above and beyond to help create a spectacular arrangement for you.
Your kind words mean the world to us, and we’ll be sure to pass them on to the team—it will make their day! It’s always our goal to ensure every customer feels supported and inspired, so it’s wonderful to hear we made such a positive impression.
We hope your stunning arrangement brings joy to your home, and we look forward to welcoming you back to our Marlow store anytime you need assistance or inspiration.
Kind regards,
OKA
Delivery turned up on time and very helpful
Delivery turned up on time. Tony and Adam really helpful and patient in unpacking and moving things around for me. Great team.
1 August 2024
Unprompted review
Reply from OKA - Marlow
Dear Chris,
Thank you for sharing your feedback! We're pleased to hear that the delivery was prompt and that the team provided helpful and patient service. We aim to make the process as smooth as possible for our customers.
If there's anything else we can assist with, feel free to contact us!
Kind regards,
OKA
Tony and Elliott were superb at the…
Tony and Elliott were superb at the delivery of an occasional table. Removed packaging and positioned table perfectly. Very courteous.
2 July 2024
Unprompted review
Reply from OKA - Marlow
Dear Customer,
Thank you for taking the time to leave such a fantastic review! We're delighted to hear that Tony and Elliott provided superb service during your delivery.
Your kind words about their courtesy and professionalism mean a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out.
Thank you again for choosing us!
Best regards,
OKA
Definitely recommend!
Tanka and Udaya were very friendly and efficient. They unpacked everything and took the boxes away with them in less than 5 minutes. Would highly recommend.
1 July 2024
Unprompted review
Reply from OKA - Marlow
Dear Ralph,
Thank you for the great recommendation! We're glad to hear our delivery team was friendly, efficient, and quick. Your satisfaction is important to us. If you need anything else, feel free to reach out!
Kind regards,
OKA
Welcoming, knowledgeable staff
Jonathan was friendly, knowledgable and guided me around the store based on my requirements. He understood what I wanted without me being able to fully articulate. Gorgeous store & welcoming staff.
7 March 2024
Unprompted review
Reply from OKA - Marlow
Dear Hannah,
Thank you for sharing your experience! We're glad to hear that our staff's friendliness and expertise helped guide you through the store effectively.
It's wonderful to know you enjoyed the store's ambiance and found our team welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.
Kind regards,
OKA
Amazing delivery people
We’ve had Tony & Phil and Josh & Harry deliver several OKA items to us over the past year, from very large furniture (floor to ceiling shelves, dining table, etc.) to smaller side tables. Their delivery service goes above and beyond - meticulously unpacking items with care and placing them exactly where you envision. They patiently waited as we inspected each piece, even offering their insights on placement when asked. On one occasion we decided to swap an armchair for a different color, and they happily accommodated the change without any hesitation by repacking the armchair and taking it away. Friendly, helpful, and excellent communicators, Tony & Phil and Josh & Harry made the entire process feel effortless. Their attention to detail and commitment to customer satisfaction are truly outstanding. We cannot recommend them highly enough.
21 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Lourina,
Thank you for taking the time to share your positive experience on Trustpilot! We're delighted to hear that Tony & Phil and Josh & Harry have consistently provided you with amazing delivery service for your OKA items. Their dedication to going above and beyond—from careful unpacking and placement to their flexibility and helpfulness—is exactly what we strive for. We'll make sure to pass on your compliments to them. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of excellence in the future.
Kind regards,
OKA
professional and polite
Tony and Adam were professional and polite and put my beautiful dining table together in a flash
12 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Laura,
Thank you for your kind words! We're delighted to hear that Tony and Adam impressed you with their professionalism and politeness, swiftly assembling your beautiful dining table.
Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. We look forward to providing you with exceptional service again in the future!
Kind regards,
OKA
Excellent service throughout
Excellent service throughout. Delivery on time, good info re timing and very helpful and polite on delivery and set up. Thank you Oka.
2 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Chris,
Thank you for your kind words! We're thrilled to hear about your satisfaction with our on-time delivery, informative updates, and polite service during setup. Your feedback is greatly appreciated. Enjoy your purchase, and thanks again for choosing us!
Kind regards,
OKA
The delivery men were excellent
The delivery men were excellent. They were really polite and helpful, they even helped and moved our existing sofa (a very large one) up to the first floor. The new sofas are lovely too! All in all, really great service!
1 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Pavel,
We're thrilled to hear about your positive experience with our delivery team! It's fantastic to know they went above and beyond in assisting with your existing sofa, in addition to delivering your new sofas.
We always strive to provide excellent service, and it's heartening to hear that we've succeeded. Thank you for taking the time to share your feedback. Enjoy your lovely new sofas, and we look forward to serving you again in the future!
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.