I went in looking for table lamps with no real idea. Was looking lost when Emma came to my rescue. She was absolutely brilliant, nothing was too much trouble and she was amazingly patient. Emma wa... See more
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On visiting the Guildford store to buy new cushions, I was initially approached and helped by Emma, who referred me to Diana. Both members of staff were incredibly good and helpful, especially Diana,... See more
Company replied
Always good advice on choosing the right item . Delivery information excellent . Never dissatisfied with any item small or large we have bought from Oka.
The signs all over your store say "30% Off Everything" in large letters. The tiny writing below gives exclusions, and both the items I wanted to buy turned out to be exclusions, even though one of the... See more
Company replied
Company details
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
258 reviews
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Always good advice on choosing the…
Always good advice on choosing the right item . Delivery information excellent . Never dissatisfied with any item small or large we have bought from Oka.
28 April 2026
Brilliant service received,
I went in looking for table lamps with no real idea. Was looking lost when Emma came to my rescue. She was absolutely brilliant, nothing was too much trouble and she was amazingly patient. Emma was knowledgeable, professional and just the type of customer service that would make me go back to the shop. Needless to say with Emma’s help and guidance I came away with a lovely lamp. Might even need a second.
Customer experience 10/10.
8 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from OKA - Guildford
Dear Ms Smee
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Excellent service
I spoke to a really helpful member of staff in your Guildford store ... Ottie ... she really was very helpful and a pleasure to deal with :)
29 April 2026
Reply from OKA - Guildford
Dear Jane
Thank you for taking the time to share your experience. We’re delighted to hear you received such friendly and helpful service from Ottie at out Guildford store.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Great service from Diana and Emma
Great service from Diana and Emma. They couldn’t have been more helpful and friendly. We are very happy with our purchase.
29 April 2026
Reply from OKA - Guildford
Dear CED
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Emma and Diana at our Guildford store, and that you are happy with your purchase.
We truly appreciate your feedback and look forward to welcoming you back soon.
Kind regards
OKA
Always top notch service and we will…
Always top notch service and we will always drop into their shops whenever we see one. The quality of their products and their ideas for dressing a house are just the best.
19 December 2025
Reply from OKA - Guildford
Dear Polly
Thank you for taking the time to leave such wonderful feedback! It's always such a pleasure to hear from our returning customers and we are thrilled to hear you consistently receive excellent service from our stores, and are happy with our product quality and design ideas.
We truly appreciate your continued support and hope that you will visit us again soon.
Kind regards
OKA
My favourite shopping experience in…
My favourite shopping experience in Guildford.
Caroline could not have been more helpful as I made an exciting purchase yesterday. She advised on colour combinations and brought a beautiful lamp and showed the different settings. Absolutely nothing is too much trouble from all in this shop to ensure customer satisfaction.
26 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Sue
We're so happy to hear that Caroline's friendliness and expertise at our Guildford store made your experience so enjoyable. We truly appreciate your kind words and will ensure that they are passed to the team.
We appreciate your feedback and hope that you will visit us again soon!
Kind regards
OKA
Nicky and Caroline in the Guildford…
Nicky and Caroline in the Guildford branch were incredibly helpful with choosing rugs, lamps and cushions. So happy with the choices made. Thank you so much for everything
25 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Ginette,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Nicky, Caroline and the team.
It’s wonderful to know you’re so happy with your choices, and we hope to welcome you back again soon.
Kind regards,
OKA
We had help from Diana who was patientcushions dilema…
We had help from Diana who was patient and fabulous . No hard sell g and nothing too much trouble and had very stylish ideas
18 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Peter,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Diana and the team.
It’s great to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Nicky in the Guildford branch did a…
Nicky in the Guildford branch did a great job in advising , really helpful in helping me make the right choice and decision . Her help was invaluable and made the whole process so much easier.
11 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Dale,
Thank you for your kind feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your comments on to Nicky and the team.
It’s great to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Amazingly helpful staff
On visiting the Guildford store to buy new cushions, I was initially approached and helped by Emma, who referred me to Diana. Both members of staff were incredibly good and helpful, especially Diana, who spent time with me on numerous occasions to make sure I made the right choice. All the staff seem well trained, the atmosphere is friendly and helpful and the store looks amazing. Plus we were given a glass of fizz!! What's not to like!!??
3 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Mike,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to Emma, Diana and the team.
It’s wonderful to know you felt so well looked after, and we’re glad you enjoyed the whole experience. We look forward to welcoming you back again soon.
Kind regards,
OKA
Charlotte and Nicky in the Guildford…
Charlotte and Nicky in the Guildford store were absolutely amazing. I arrived 40 mins before closing time and they helped me chose items to refresh my living room, all from a photo that wasn’t that great. They stayed 20 mins late and helped me get everything to my car. Everything chosen looks absolutely amazing and I’m really happy. Thanks again Charlotte and Nicky. I’ll be back soon for lighting
12 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Customer,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to Charlotte, Nicky and the team.
It’s wonderful to know how pleased you are with your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana in Guildford was so helpful
Diana in Guildford was so helpful - I couldn’t decide on what cushions, plants and side table and she was very patient , made lots of suggestions and didn’t pressure me to decide. Really pleased with my purchases .
8 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Diana and the team.
We’re so pleased you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Delivery was prompt and guys were…
Delivery was prompt and guys were really helpful. Products are good.
3 April 2026
Reply from OKA - Guildford
Dear Angela,
Thank you for your feedback. We’re so pleased to hear everything arrived promptly and that the delivery team were helpful.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Easy to navigate the website
Easy to navigate the website. Really good staff and ship in Guildford
27 March 2026
Reply from OKA - Guildford
Dear Anna
We're happy that you found our website easy to navigate, and we are delighted to hear that you enjoyed your visit to our Guildford store that our team provided excellent service.
We appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
Great customer service
I was provided with great customer service by Nicky in Guildford. I had a problem with my order -not Oka’s error - and went in to try and sort it out without much hope. Nicky, however, dealt with it quickly and courteously and I left, one happy customer!
9 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Sarah
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service at out Guildford store and Nicky was able to resolve your issue promptly.
We hope that you are happy with your purchase and that you will visit us again soon.
Kind regards
OKA
Diana was super helpful!!
8 April 2026
Unprompted review
Reply from OKA - Guildford
Dear Kelvin
Thank you so much for taking the time to leave your review. We’re delighted to hear you enjoyed your visit to our Guildford store, and we’ll be sure to pass your kind feedback on to Diana and the wider team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
The driver could not find the address.
The driver could not find the address.
As he was late delivering he did not want us to open the cartons to check all was perfect.
It’s a shame the price we paid for delivery did not cover taking away the cartons.
Our furniture was perfect and we love them
24 March 2026
Reply from OKA - Guildford
Dear Customer
Thank you for taking the time to share your feedback. We are very sorry to learn of your disappointing delivery experience.
Our Home Delivery service is designed to include delivery to the room of choice, unpacking of furniture, removal of all packaging materials, and assembly where applicable. The service you described falls short of the standard we expect from our delivery partner, and we have escalated your comments with our delivery partner to ensure the matter is addressed directly with the teams involved.
We thank you for bringing this to our attention and we are delighted to hear that you love your furniture.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Susan
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Guildford team.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful staff
Genuine, informative advice from staff as I tackle refurbishing the interior of my cottage.
2 March 2026
Reply from OKA - Guildford
Dear Heather
We're so happy that you had such a positive experience at our Guildford store, and our team was able to support you while choosing the right pieces for your cottage refurbishment.
We really appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
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