Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... See more
Company replied
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... See more
Company replied
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... See more
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.9
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing quality products
Amazing quality products, friendly staff and the reduced corner is full of great finds
14 September 2025
Reply from OKA - Froxfield
Dear Allison,
Thank you for your wonderful review. We’re delighted to hear you’re so pleased with the quality of our products and that our friendly Froxfield team made your visit enjoyable. It’s great to know you also discovered some treasures in our reduced corner!
Kind regards,
OKA
Staff were helpful
Staff were helpful, knowledgeable & understanding of my requirements
16 September 2025
Reply from OKA - Froxfield
Dear Louise,
Thank you for your kind review. We’re so pleased to hear our team were helpful, knowledgeable, and attentive to your needs. Your feedback is greatly appreciated.
Kind regards,
OKA
Always good to shop at Froxfield
Always good to shop at Froxfield. So interesting. Such a lot f choice
30 August 2025
Reply from OKA - Froxfield
Dear Kay,
Thank you for your lovely review. We’re so pleased to hear you always enjoy shopping at our Froxfield store and appreciate the variety and choice available. Your kind feedback means a lot to us.
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Veronica,
Thank you for your kind review. We’re delighted to hear you were pleased with the excellent range of products and the helpful service from our Froxfield team. Your feedback is greatly appreciated.
Kind regards,
OKA
Very helpful lady at the Froxfield…
Very helpful lady at the Froxfield store. Bought a lovely tray at a good price.
21 August 2025
Reply from OKA - Froxfield
Dear Alison,
Thank you for your lovely review. We’re delighted to hear you received such helpful service from our Froxfield team and found the perfect tray at a great price. Your feedback is much appreciated.
Kind regards,
OKA
Your colleague was very helpful…
Your colleague was very helpful instore, allowing us to put a bulb in a lamp to see what it would look like lit up. She also took great care wrapping our purchases.
13 August 2025
Reply from OKA - Froxfield
Dear Elizabeth,
Thank you for sharing your experience. We’re so pleased our Froxfield team took such care in assisting you and ensuring your purchases were well looked after.
Kind regards,
OKA
Worth the 3 hour drive from Derbyshire!
Very friendly & helpful lady served me. Thank you.
21 July 2025
Reply from OKA - Froxfield
Thank you for your lovely review — we’re delighted to hear that your visit to our Froxfield store was worth the journey and that you were warmly looked after by our team.
Kind regards,
OKA
Anne was fantastic and was so helpful…
Anne was fantastic and was so helpful to myself and my friend. She and her colleague could not have done more
4 July 2025
My first time at OKA in Froxfield and…
My first time at OKA in Froxfield and loved it! Staff were so helpful and a fantastic shopping experience! Will definitely return and highly recommend a visit !
3 July 2025
Above and Beyond from Froxfield team
Thank you to the team in the Froxfield store.
Only one piece of the item I wanted was left in the store only.
The team went above and beyond to proceed with the purchase over the phone and then to carefully pack it.
It arrived in a perfect condition.
So thanks again!
3 June 2025
Anne and Chris were so helpful and…
Anne and Chris were so helpful and welcoming. Anne has a marvellous eye and guided us in choosing the right purchases. Very pleased
1 June 2025
Unprompted review
A happy Sunday morning!
Lovely cheery knowledgeable staff. Love the way the shop is laid out. 10/10
25 May 2025
Reply from OKA - Froxfield
Dear Customer,
Thank you for your wonderful feedback! We're so pleased to hear you enjoyed your Sunday visit — and that our cheerful and knowledgeable team made it even better. We're glad you loved the shop layout too!
Warm regards,
OKA
Reply from OKA - Froxfield
Dear Mr Barrett
Thank you for your kind words! We are pleased to hear that you enjoyed your recent visit to our Froxfield store.
We hope to see you again soon.
Best regards
OKA
I popped into your Froxfield store…
I popped into your Froxfield store yesterday. I wanted a lampshade in fact I bought two. I was also interested in some tea cups. I was looked after by a lovely and knowledgeable young woman, who gave me good advice. She also told me that the tea cups I had been interested in were in the sale at a good price I bought four! Such good service from a super associate. Always good to look around your storeroom.
27 April 2025
Reply from OKA - Froxfield
Dear Lynn
We are thrilled to hear that you had such a wonderful visit to our Froxfield store. It's fantastic that you found the lampshades you were looking for and that you were able to take advantage of the sale on the cups and saucers.
We are proud of our team and appreciate your kind words about the assistant who provide our such excellent service and a pleasant shopping experience.
Best regards
OKA
I’ve been shopping with OKA for over…
I’ve been shopping with OKA for over 30yrs and furniture still in amazing condition. Always receive a warm welcome in their stores with helpful & friendly staff .
Exemplary.
18 April 2025
Reply from OKA - Froxfield
Dear Natalie
Thank you so much for your kind words and for being such a loyal customer!
We are thrilled to hear that you continue to enjoy our furniture and appreciate the warm welcome you receive in our stores. We are committed to providing exceptional service and quality products, and your feedback means a great deal to us.
Thank you for your continued support and we look forward to welcoming you back soon!
Best wishes
OKA
I recently visited the Froxfield…
I recently visited the Froxfield Showroom where I found the staff to be very helpful and nothing was too much trouble. Thank you.
18 April 2025
Reply from OKA - Froxfield
Thank you for your kind review!
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Reply from OKA - Froxfield
Dear Ian
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our Froxfield team. Providing excellent customer service is something we take pride in, and we appreciate your feedback.
Best regards
OKA
Beautifully gift wrapped and such…
Beautifully gift wrapped and such helpful people in store
13 April 2025
Reply from OKA - Froxfield
Dear Maria
We're so glad to hear you had a positive experience in our Froxfield store!
It's wonderful to know our team was helpful and that you were pleased with the gift wrapping. We strive to provide excellent customer service and appreciate your kind words.
Best regards
OKA
Extremely pleased with my new lamp…
Extremely pleased with my new lamp shades and my Tote bag
As always staff very helpful and pleasant
22 March 2025
Reply from OKA - Froxfield
Dear Sharon
We are delighted to hear you're happy with your new lampshades and tote bag. It's wonderful to know our Froxfield team provided you with pleasant and helpful service.
Kind regards
OKA
Amazing customer service staff are…
Amazing customer service staff are happy to help !!
28 March 2025
Reply from OKA - Froxfield
We're thrilled to hear you had such a positive experience in our Froxfield showroom and that the team were happy to help!
Kind regards
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.