OKA - Edgbaston Reviews 15

TrustScore 4.5 out of 5

4.5

20-22 Harborne Road, Edgbaston, B15 3AA Birmingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have always been browsing through the store for a while now but was ready to start buying stuff to decorate our home after the refurbishment. Went in to the Edgbaston Oka store to find a few things I... See more

Company replied

Rated 5 out of 5 stars

Visited the Edgbaston store today, Exceptional service so helpful they couldn't do enough for us speacial mention to Gabi, she always goes above and beyond even came back from her lunch early to hel... See more

Company replied

Rated 5 out of 5 stars

Love going to this store the staff are always so helpful and friendly. In particular Helena is very helpful I was looking for a particular footstool and mentioned if it ever went on sale pls let me kn... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to the Birmingham store, and it was worth the visit. It is so helpful being able to see all of the products and get a real sense of how they would look in the home. The store... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

Our flagship Midlands store is situated in the leafy suburbs of Birmingham, not far from international sporting favourites Edgbaston Cricket Club and the Priory Tennis Club. The red brick façade of the converted Victorian properties offers an impressive entrance, with large bay windows providing streams of natural light into the open plan ground floor and the two floors above.


Contact info

  • 20-22 Harborne Road, Edgbaston, B15 3AA, Birmingham, United Kingdom

  • +44 121 454 4912

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very helpful and polite team

Very helpful and polite team. Darren and Sean

2 December 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Thank you for your kind words! We're delighted to hear that Darren and Sean provided you with such helpful and polite service. We’ll make sure to pass on your lovely feedback to them – they’ll be thrilled to know they made a positive impact.

If there's anything else we can assist you with, please don’t hesitate to reach out. We hope to welcome you back soon!

Kind regards,
OKA

Warm regards,

Rated 5 out of 5 stars

Lovely products and very stylish.

Lovely products and very stylish.
Great quality.
Very easy ordering

1 November 2024
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Anne,

Thank you for your kind words! We're delighted to hear that you love our stylish and high-quality products and found the ordering process so easy. Your feedback means a lot to us, and we look forward to helping you find more pieces you’ll love in the future!

Best regards,
OKA

Rated 5 out of 5 stars

Excellent service from OKA Birmingham…

Excellent service from OKA Birmingham today. Two lovely and helpful ladies served us. Love the cushions we purchased - will return for more.

5 star

8 June 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Miss Latham,

Thank you for your wonderful review! We're thrilled to hear about the excellent service you received at our OKA store.

We look forward to welcoming you back for more in the future!

Kind regards,
OKA

Rated 5 out of 5 stars

Great customer service

Jason was amazing,he could not have been more helpful.Top customer service,thank you.

28 April 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Julie,

Thank you for your positive review! We're really happy to hear that you received excellent customer service. Ensuring each customer receives attentive and helpful service is our top priority. Your feedback is greatly appreciated and motivates us to keep doing our best. We look forward to serving you again soon.

Thank you for choosing us!

Kind regards,
OKA

Rated 5 out of 5 stars

Super service!!

Have always been browsing through the store for a while now but was ready to start buying stuff to decorate our home after the refurbishment. Went in to the Edgbaston Oka store to find a few things I liked. Unfortunately, they only had one of the 3 pendant lights that I liked. I went to enquire and met Jason who was extremely helpful and went above and beyond to ring all stores to find stock and ultimately helped me get what I wanted. Absolutely amazing service. Thank you so much Jason. Will definitely be visiting more often. Highly recommend !!

20 April 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Minal,

Thank you so much for your glowing review! We're thrilled to hear about your positive experience at our Edgbaston store. Jason will be especially pleased to know how much his assistance meant to you. We aim to provide exceptional service and are happy we could help you find exactly what you needed for your home's refurbishment. We look forward to welcoming you back soon and appreciate your high recommendation!

Thanks again!

Kind regards,
OKA

Rated 5 out of 5 stars

Love going to this store the staff are…always so helpful friendly and always willing to help

Love going to this store the staff are always so helpful and friendly. In particular Helena is very helpful I was looking for a particular footstool and mentioned if it ever went on sale pls let me know….i didn’t think it would ever go on sale…. Helena made a real effort to let me know when it went on sale and I ended up buying two! Def an inspiring place for ideas and beautiful pieces for the home!

12 April 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Ms Kaur,

We appreciate you taking the time to share your positive experience with us! It's fantastic to hear that you love visiting our store and that our staff consistently provide helpful and friendly service.

Your feedback about our team's assistance means a lot to us, as we strive to ensure every customer feels valued and supported during their visit. We're delighted that Helena was particularly helpful and went above and beyond to notify you when the footstool you were interested in went on sale.

It's wonderful to hear that you found our store inspiring and that you were able to find beautiful pieces for your home. We'll be sure to pass on your kind words to Helena and the rest of the team. Thank you for choosing us, and we look forward to welcoming you back soon!

Kind regards,
OKA

Rated 5 out of 5 stars

Jason from the Birmingham store was…

Jason from the Birmingham store was incredibly helpful and patient with me and sat for hours helping me make some key decisions on interiors and decorating. Lots of ideas! Thank you!

28 March 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Charlotte,

We're thrilled to hear about your positive experience at our Birmingham store! It's wonderful to know Jason was able to assist you so thoughtfully with your interior and decorating decisions. We'll be sure to pass along your kind words to him.

Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future.

Kind regards,
OKA

Rated 5 out of 5 stars

Great customer service from Mohzia

Great customer service from Mohzia. Very helpful and knowledgeable.

20 March 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Alan,

Thank you for your kind words! We're delighted to hear about your great experience.

It's always encouraging to know that our team's efforts to be helpful and knowledgeable are appreciated. We'll continue striving to provide excellent service. Looking forward to serving you again soon!

Kind regards,
OKA

Rated 5 out of 5 stars

Visited the Edgbaston store today

Visited the Edgbaston store today,
Exceptional service so helpful they couldn't do enough for us speacial mention to Gabi, she always goes above and beyond even came back from her lunch early to help us....

16 March 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Nicola,

Thank you for taking the time to share your experience! We're so pleased to hear about the exceptional service you received during your visit to our Edgbaston store. Our team is dedicated to going above and beyond for our customers.

We're glad to have been able to assist you and look forward to welcoming you back soon.

Kind regards,
OKA

Rated 5 out of 5 stars

A visit to the Birmingham store

This was our first visit to the Birmingham store, and it was worth the visit. It is so helpful being able to see all of the products and get a real sense of how they would look in the home. The store had a lovely ambiance and the products were beautifully displayed. A big thank you for Jason, who helped us with our purchases. He showed great product knowledge and understanding, really appreciated the attention.

9 March 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear Francesca,

Thank you for your kind review!

We're delighted to hear your visit to the Birmingham store was enjoyable and that you appreciated the product displays and ambiance. It's great to know our team member provided valuable assistance and knowledge. Your feedback is much appreciated, and we look forward to serving you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The Edgbaston shop is excellent

The Edgbaston shop is excellent - and our preferred location. The shop is well stocked and laid out. The staff are friendly and helpful.
Herpal in particular is extremely helpful and knowledgeable.

17 February 2024
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Dear customer,

Thank you for your glowing review! We're thrilled to hear that our store met your expectations with its extensive range and layout. It's wonderful to know that our team's friendliness and helpfulness stood out during your visit, especially Herpal's exceptional service and knowledge. Your feedback is greatly appreciated, and we'll be sure to share your kind words with the entire team. We look forward to serving you again in the future!

Kind regards,
OKA

Rated 5 out of 5 stars

I absolutely love everything about Oka.

I absolutely love everything about Oka.
I am a regular at the Edgbaston store the staff are so accommodating nothing is too much trouble.

22 September 2023
Unprompted review
OKA - Edgbaston logo

Reply from OKA - Edgbaston

Hi Julie,
Thank you so much for your review. We're so pleased to hear that you were happy with your purchase and that you always have a great experience in our Edgbaston store! We'll be sure to pass this feedback onto the team there.
Kind regards,
OKA

Rated 5 out of 5 stars

Excellent service

I have purchased many products from Oka over the years. Having recently moved from Yorkshire back to Birmingham our local store is now Edgbaston. Excellent service from all the staff. Consistently helpful, going above and beyond in advising on product options, availability etc and making appropriate suggestions where we were unable to match our exact requirements. Efficient and attentive to detail in terms of delivery/collection.

6 May 2023
Unprompted review

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