OKA - Broadway Reviews 

285
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 p... See more

Company replied

Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

285 reviews

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4.9

All reviews

(285)

2,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Experience at the store was brilliant

Experience at the store was brilliant. The staff can’t do enough for you.
I had 20% code which said I could only do it online but they were able to sort it at the branch so would be a lot easier if it said branch or online .

26 July 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear A. McCourt,

Thank you for sharing your experience. We’re delighted to hear that our Broadway team made your visit so positive and were able to assist with your discount in store. We appreciate your feedback regarding the promotion wording — it’s really helpful and something we’ll review internally.

Kind regards,
OKA

Rated 5 out of 5 stars

Staff extremely helpful and spent a lot…

Staff extremely helpful and spent a lot of time with us to pick the right shade

11 July 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Ms Plummer,

Thank you for your lovely feedback. We’re delighted to hear that our Broadway team took the time to help you find just the right lampshade — we’ll be sure to share your kind words with them.

Kind regards,
OKA

Rated 5 out of 5 stars

Buying lamps in Broadway store

Buying lamps in Broadway store. The lamps were hand blown glass and a choice between three. Assistant willingly unplugged display lamp, quite tricky as on high shelf and took all two window for me to compare. A very helpful lady.

5 July 2025
Rated 5 out of 5 stars

I’d like it all!

Beautiful product, lovely helpful staff and a customer car park too! The room sets are styled to perfection and lots of inspiration to be had. Thank you.

1 July 2025
Rated 5 out of 5 stars

Really delightful staff and excellent…

Really delightful staff and excellent customer service…

24 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Anne

We're so glad our team and service delighted you; it's always our goal to provide excellent support.

We appreciate your feedback.

Kind regards
OKA

Rated 5 out of 5 stars

Quality choices

24 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Philip

Thank you for sharing your feedback.

We're pleased that you enjoyed your recent visit to our Broadway store and the choices available, and we hope we will see you again!

Kind regards
OKA

Rated 5 out of 5 stars

I was given great advice by a lady ( I think ) was named Kate . She was absolutely amazing

Great experience. I was helped by a lady called Kate ( I think ) . She was absolutely amazing and gave me some great advice on cushions . I would have never picked the ones she selected for me , but they are so perfect for my new sofas , I absolutely love them , thank you x

22 June 2025
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Reply from OKA - Broadway

Dear Jackie

We're delighted you enjoyed your experience at our Broadway store. It's wonderful to hear that our team member provided such helpful advice and that you love the cushion selections.

Thank you for sharing your positive feedback; we truly appreciate it.

Warm regards
OKA

Rated 3 out of 5 stars

Customer Service

One of the sales assistants was really surly and border line rude to my daughter( age 25) as she was collecting an online order. I didn't get her name but she had a nose piercing and was in black.

For my order the manager and assistant - young woman in white top were fabulous.

A bit of customer service training needed and not to discriminate when serving younger customers maybe :)

21 June 2025
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Reply from OKA - Broadway

Dear Sue,

Thank you very much for sharing your experience with us. We’re so pleased to hear that the manager and the assistant in the white top provided fabulous service for your order.

However, we’re very sorry to hear about the interaction your daughter experienced when collecting her online order. We’ll investigate this further and ensure it’s addressed.

Best regards,
OKA

Rated 5 out of 5 stars

Broadway store

Great advice and most helpful with packing of items purchased . Will definitely return

20 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Gary

Thank you for your lovely feedback. We are pleased that our team made such a good impression and we look forward to welcoming you back.

Kind regards
OKA

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