OKA - Broadway Reviews 

285
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 p... See more

Company replied

Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

285 reviews

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4.9

All reviews

(285)

2,392 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are excellent especially …

The staff are excellent especially Claire ,who has been great all along my moving process.
Keeping me updated on my wish list when new offers come in.
Lovely quality products.
We always use this location due to their excellent customer service.

1 December 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Karen,

Thank you for taking the time to share such a kind review. We’re delighted to hear that your visits to our Broadway store have consistently been positive and that you’ve felt well looked after by the team. Your continued support truly means a great deal to us.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great all round!

Great service and merchandise!

30 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs H,

Thank you for your lovely review. We’re delighted to hear that you enjoyed both the service and the selection during your visit to our Broadway store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Really fantastic service.

Really fantastic service from Sarah in OKA Broadway today. My order was a bit complicated and she managed it all with a smile!

28 November 2025
Unprompted review
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Reply from OKA - Broadway

Dear Customer,

Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway store was a smooth and positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Our first visit to Oka was fantastic

Our first visit to Oka was fantastic. The team in the Broadway store, especially Becca, could not have helped us more. Looking at a set of paintings, Becca guided us to a 2nd option which was 200% perfect. My husband and 11 week old puppy were cared for beautifully, especially as he has a heart condition and was battling that day. Thank you Oka team! You’ve been amazing.

25 November 2025
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Liz,

Thank you for sharing such a thoughtful review. We’re delighted to hear that your first visit to our Broadway store was such a positive experience and that the team were able to support you so well during your time in store. It’s lovely to know you found artwork that felt just right, and we’re especially glad your husband and puppy were made comfortable throughout your visit.

We truly appreciate your kind words and hope to welcome you all back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Very helpful and pleasant

I ordered the beaded napkin rings but wasn’t sure of the colour so your assistant took one out of the box so I could see it with my white napkin. Very helpful and pleasant to deal with.

26 November 2025
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Reply from OKA - Broadway

Dear Michelle,

Thank you for your lovely review. We’re so pleased to hear that your visit to our Broadway store was a pleasant experience and that you received thoughtful assistance while choosing your napkin rings. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 3 out of 5 stars

Till not working

Till not working, had to suggest staff member use other till / computer with connection to pay. Staff not friendly.

25 November 2025
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Reply from OKA - Broadway

Dear Customer,

Thank you for sharing your feedback. We are genuinely sorry that your visit to our Broadway store did not run as smoothly as it should have. Your comments have been shared with the store team so they can review the matter and make any necessary improvements.

Kind regards,
OKA

Rated 5 out of 5 stars

No change. Excellent as always.

I have reviewed OKA before and the excellent review remains the same. I just love the Broadway shop. The quality is second to none and the staff so helpful and courteous. Well done OKA- ( again)

19 November 2025
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Reply from OKA - Broadway

Dear Vicki

Thank you for your wonderful feedback. We’re delighted to hear that you enjoy visiting our Broadway store and that the team has made such a positive impression . We truly appreciate your continued support and hope that you will visit us again soon!

Kind regards
OKA

Rated 5 out of 5 stars
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Turner

Thank you for your kind review. We’re so pleased to hear you received such helpful service from our Broadway team. Your feedback means a lot to us and will be shared with the store.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service

Great service
The store team went out of their way to find the cushions i wanted to purchase

12 November 2025
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Reply from OKA - Broadway

Dear Gaye

Thank you for sharing your experience. We are delighted to hear that you felt well supported during your visit to our Broadway store. It’s wonderful to know that our team helped you find the right cushions, and we truly appreciate your kind feedback.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Love the way everything is displayed

Love the way everything is displayed

10 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer,

Thank you for your kind feedback. We’re delighted to hear that you enjoyed the way our Broadway store is presented. Creating an inspiring and welcoming shopping environment is very important to us, and it’s lovely to know this stood out during your visit.

We truly appreciate your review and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Wonderful and helpful service

The Sales lady was so helpful and went the extra mile to find what we wanted. I find that OKA is always lije this.
thank you

6 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Mansford

We're so pleased to hear that you enjoyed your recent visit to our Broadway store and that you received such helpful and friendly service. We appreciate you taking the time to share your positive experience with us and hope to see you again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Sarah (Broadway store) was extremely…

Sarah (Broadway store) was extremely helpful. She and a colleague were very accommodating and moved some furniture around for us in store so we could picture how it would look in our home.

2 November 2025
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Bea

Thank you for your wonderful review. We’re delighted to hear that your visit to our Broadway store was such a positive experience and that Sarah and her team’s care and knowledge helped you visualise how our pieces would look in your home. Your kind words are truly appreciated, and we hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Amazing and informative staff.

Amazing and informative staff.
A lovely space with beautiful furnishings.
The area has been done so well and makes shopping at this location and absolute joy

4 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah

Thank you for your lovely review. We’re delighted to hear you enjoy visiting our Broadway showroom. It’s wonderful to know you find the team helpful and the store beautifully presented, your kind words will be passed to them.

We hope to welcome you back again soon!

Warm regards
OKA

Rated 5 out of 5 stars

Very helpful and friendly service and…

Very helpful and friendly service and great to be able to park outside

26 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Charles,

Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Broadway store. It’s great to know that the convenience of parking made your experience even better.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

A luxurious experience!

Its such an experience visiting your store in Broadway! I d love to live in a house like this!!! Every room is luxurious and enticing.

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sian
It's wonderful to hear that you enjoyed your visit to our Broadway store and found it to be luxurious and enticing.

We appreciate you sharing your positive experience with us and hope to welcome you back soon.

Kind regards
OKA

Rated 5 out of 5 stars

Just love it

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Thank you for your lovely review. We are delighted to hear how happy you are, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great quality product

Great product, lovely quality and super customer service

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah,

Thank you for your wonderful review. We are delighted to hear that you are pleased with the quality of your purchase and the service you received. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Courteous staff with good knowledge.

Courteous staff with good knowledge.

28 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mr Rolinson,

Thank you for your kind review. We’re so pleased to hear that you found our Broadway team courteous and knowledgeable — your feedback is greatly appreciated and will be shared with them.

Kind regards,
OKA

Rated 5 out of 5 stars

Great stuff!

Lovely stock, beautiful
Reasonably priced
Good quality
Staff at this store were extremely helpful and courteous

26 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Khurshid,

Thank you for your wonderful review. We’re delighted to hear you enjoyed your visit to our Broadway store and were pleased with both the quality of our products and the service you received from our team. Your kind words are greatly appreciated.

Kind regards,
OKA

Rated 4 out of 5 stars

Extremely helpful staff at Broadway

Extremely helpful staff at Broadway. Thank you.

23 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Linda,

Thank you for your lovely review. We’re delighted to hear you received such helpful service from our Broadway team — your kind words mean a great deal to us and will be shared with the store.

Kind regards,
OKA

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