Ok Living Reviews 

1,361
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Never had a worse experience. Ordered a vanity table and 90% of the parts didn't arrive. After they sent the package again, 90% of the parts were still missing. They didn't send enough return labels w... See more

Company replied

Rated 4 out of 5 stars

The corridor cabinet I ordered arrived very fast. Ordered Thursday night and it arrived on Monday noon already. The product looks nice and seems really good quality considering the price I paid. One... See more

Company replied

Rated 5 out of 5 stars

I’ve made 2 orders, and one of them got lost. I wrote to them about it and they answered fast, polite and fixed the problem without hesitation. Super good service, fast delivery- only took 2 days,... See more

Company replied

Rated 5 out of 5 stars

An amazing bathroom cabinet. Great materials, beautiful design, and incredibly easy to assemble. I can’t stop thinking about how much it has transformed my ugly bathroom into a space I actually enjoy... See more

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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,361)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very shady company.

Very shady company.
I was near order something but bailed.
But somehow they went trough with the order and took my money.
Under other company name..
Sending it to two different places..

I did not confirm any order.

Keep far away from this company.

25 March 2025
Unprompted review
Ok Living logo

Reply from Ok Living

That sounds like a very annoying experience - we're sorry to hear that. Please contact our customer service directly so that we can clarify the case together and clear up any misunderstandings.
Best regards,
Sabine

Rated 5 out of 5 stars

Fast delivery and item as expected

The item delivered was exactly as described. The delivery was fast. The only downside was the instruction manual which was not in the correct order and could not be followed correctly as if you did one screw hole would be missing.

17 March 2025
Ok Living logo

Reply from Ok Living

Thank you for your honest feedback! We're glad you liked the item and the fast delivery – and we’ll definitely take your comment about the manual seriously.
Viele Grüße, Sabine

Rated 5 out of 5 stars

Fast delivery

Fast delivery, it was easy to make the furniture 👍🏻

28 February 2025
Ok Living logo

Reply from Ok Living

Thanks for your great feedback! I'm glad the delivery was fast and the furniture was easy to assemble.
Best regards, Sabine

Rated 5 out of 5 stars

Fantastic

I ordered a makeup table and received it very fast.
When it came, the mirror was broken. So I wrote to them and got an answer same day. And they send me a new one asap.
So from me it was all fantastic 😊

3 March 2025
Ok Living logo

Reply from Ok Living

Thank you for your kind feedback! 😊 I'm glad we could quickly resolve the issue and that you're happy with your makeup table. Enjoy it!

Many greetings, Sabine

Rated 4 out of 5 stars

Putting stickers on the wooden plates…

Putting stickers on the wooden plates would help out the customer identifying the plates alot faster 😊

18 February 2025
Ok Living logo

Reply from Ok Living

Thanks for your feedback! That’s a great suggestion—we’ll consider it for future improvements. 😊 Best regards, Sabine

Rated 5 out of 5 stars

Levering til aftalt tid. Let at samle og god kvalitet 🤗

Levering til aftalt tid. God kvalitet og let at samle. Vi savnede blot, at delene var nummererede. 🤗

18 February 2025
Ok Living logo

Reply from Ok Living

Tak for din feedback! Dejligt at høre, at kvaliteten og samlingen var god. Vi tager din kommentar om nummerering af delene til efterretning. 🤗 Mange hilsner, Sabine

Rated 4 out of 5 stars

Great service

Great service, and pretty quick delivery. Only minus is the little crack in the tabletop. But overall a great product for pretty cheap 👍

17 February 2025
Ok Living logo

Reply from Ok Living

Thanks for your feedback! Glad you’re happy with the product and service. Sorry about the small crack—please reach out to our customer service if you need assistance. 👍 Best regards, Sabine

Rated 5 out of 5 stars

The product was superb as expected and…

The product was superb as expected and quick delivery service 🚚
Good quality with good service 👍

17 February 2025
Ok Living logo

Reply from Ok Living

Thanks for your great feedback! We're glad you’re happy with the product and our service.
Best regards, Sabine

Rated 5 out of 5 stars

So fast and reliable

My parcel arrived so fast - and it came in perfect condition ♥️
I ordered from Denmark 🇩🇰

4 February 2025
Ok Living logo

Reply from Ok Living

Thank you for your wonderful feedback! We're delighted to hear that your parcel arrived quickly and in perfect condition. **Best regards, Sabine**

Rated 4 out of 5 stars

Great product

Great product. Super stable. Delivery smooth and precise

28 January 2025
Ok Living logo

Reply from Ok Living

Thanks for your great feedback! Glad to hear you're happy with the product and delivery. Best regards, Sabine

Rated 5 out of 5 stars

Very satisfied

Very satisfied!
Very fast delivery and good quality product compared to the price!

6 February 2025
Unprompted review
Ok Living logo

Reply from Ok Living

Great to hear that you're satisfied! Enjoy your new product.

Best regards, Sabine

Rated 5 out of 5 stars

I bought a washbasin from OK Living

I bought a washbasin from OK Living. On arrival, it was damaged. I wrote one single email documenting the damage. The next I knew they had sent a replacement, which arrived very quickly. Super service.

14 January 2025
Ok Living logo

Reply from Ok Living

Thank you for your great feedback! 😊 I'm glad we could resolve the issue quickly and that you're happy with the service. Enjoy your washbasin! Best regards, Sabine

Rated 1 out of 5 stars

Disgusting store

I am extremely dissatisfied with my experience with this store and their handling of my order. I ordered a vanity table, which was split into three separate shipments. These shipments did not arrive on the same day but over a span of 10 days. It was incredibly frustrating to receive one part of the table and not be able to assemble it because the other two parts were still missing.

On top of that, the packaging was very poor. Several parts arrived damaged, and one part was clearly broken at the factory. This broken piece was placed in the middle of other parts, making it obvious that the damage was not caused by the delivery company.

When I contacted customer service to request replacement parts, I was told it wasn’t possible. Instead, I was required to return the entire table and wait for a new one, with no guarantee that the replacement would arrive undamaged. As compensation, they offered only a 15% refund, which is completely unacceptable for an unusable product.

This experience has been deeply frustrating, and I cannot recommend this store to anyone. Poor service, poor packaging, and poor handling of complaints.

6 January 2025
Ok Living logo

Reply from Ok Living

Thank you for your detailed feedback. We are truly sorry that your experience was so disappointing. The problems you experienced with the delivery, packaging and processing of your complaint are in no way in line with our standards. We take your feedback very seriously and will scrutinise our processes to avoid such incidents in the future. Thank you for your patience and we apologise for the inconvenience caused. Best regards, Sabine

Rated 1 out of 5 stars

Never received my parcel

Never received my parcel. Waited for more than a month.

9 January 2025
Ok Living logo

Reply from Ok Living

We are very sorry that you have not received your parcel, unfortunately there was an error during dispatch. The money has already been refunded. Best regards, Sabine

Rated 4 out of 5 stars

Ordered few cd shelf which were on…

Ordered few cd shelf which were on stock at the time of the purchase. Then it turns out they are not and the delivery was delayed. I was not informed about that until I asked about shipment's status myself. This could have been taken care of by proactive customer service. Overall, good experience this time but not great.

9 January 2025
Ok Living logo

Reply from Ok Living

Thank you for your honest feedback! We’re sorry for the lack of communication regarding the delay and will work on improving our proactive customer service. Glad to hear it was overall a good experience, and we hope to do better next time. Best regards, Sabine

Rated 5 out of 5 stars

I'm so happy for the service and I can…

I'm so happy for the service and I can just say thank you so much. All the best luck in the future. Kind regards Leon.

9 January 2025
Ok Living logo

Reply from Ok Living

Thank you so much for your kind words, Leon! We’re thrilled that you’re happy with our service and truly appreciate your support. Wishing you all the best as well! Kind regards, Sabine

Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order, shipment has been delayed, ok living can’t tell me why or how long it will be. Terrible experience!

6 January 2025
Ok Living logo

Reply from Ok Living

Everything is going according to plan. Please note your processing time . You will be informed when the goods are dispatched. Best regards, Sabine

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