OK Living Reviews 

cabinets are rather good, delivery and package is also very good... but instructions are far from perfect, and this makes really "not good" experience. We are already used to assemble other cabinets from other "well-known" brand, that is, we are not newbies, and it took us some time both, to understand some steps, and to assemble some others.

Ordered a couple of dressing tables for my girls. One arrived with a box wide open, pieces falling everywhere, broken mirror etc. We did not accept it and it went back with DPD. Ok Living told me that we have to wait until they receive the damaged package back and just then they are going to send us a replacement. The thing is that this package is not moving at all and it has been a month now since I ordered it. It will probably never move again. The DPD's insurance will pay for the damage and will dispose of the package, so I can be waiting forever. Contacted them again four days ago - they are not even answering. Neither their inadequate packaging nor the bad handling on DPD side is my fault. I had to go to Paypal now. That's not Ok, Ok living...not Ok.

Update: Even the reply is a lie. I just got the same email as before telling me that I have to wait.
Mail:
Good day
Thank you for your writing

We are sorry that you received the package from Möbel 1804 Dressing Table Julia White damaged.
As soon as the DPD status shows that the package has been returned to us, we will organize a new shipment of this package for you.
Please wait.

Best regards
Service team

Tracking Nr. DPD(links are not allowed here): 01145036602690

As you can see Sabine, this parcel is not going anywhere and your email basically means that I will not get a replacement. Plus, again visible from the tracking, the parcel was never accepted, so I don't have to return it - it's between you and DPD to sort it out.

We ordered two dressing tables but unfortunately damaged them when building. The customer service arranged for replacements to be sent.

Really disappointed in this company. Ordered a gaming desk for my son’s birthday. They call themselves OK Living UK. If I had known it was being sent from Germany I would not have ordered. The 5-7 days delivery has been and gone, the company refuses to help, the courier status never changes. A disappointed child didn’t receive a birthday gift.

Very late delivery and the furniture is not stable at all, not happy neighter with the delivery nor with the product.

Poor design & abominable customer support.
Order no: 357307.

They reply to negative reviews here so Trustpilot would take them down, however, OK-living cease any communication customer after they have taken down the review. The customer support team has consistently ghosted me.

I ordered a pallet bed that should be "easy to assemble", according to their website AND the instructions manual. The wooden slats, however, came without a single nail hole in them, which was not in accordance with what was advertised before purchasing, rendering the bed frame impossible to assemble if you don't have quite a lot of additional equipment. I basically paid 400 EUR for raw wood.

Upon reaching out to OK-Living's customer support, they told me they could offer me **20 EUR** to fix the problem myself, as in "drill 300 holes in the wooden slats in an apartment setting with equipment I do not have, nor that was not needed to assemble the bed in the first place, according to their instructions manual".

I got back to them saying that this was not acceptable not merely due to the fact that it is misleading advertising, and that I wanted to return the purchase. So far, so good.

Customer support reached back to me to supposedly arrange the return of the package. And this is where things got interesting: nobody came on the arranged day to pick up the return parcels, nor has anybody from customer support replied to my multiple emails. Instead of having a new bed for Christmas, I ended up with 200 piece of wood in my bedroom that the seller refuses to take back.

Scammers are more responsive and professional than OK-living. If you should ever order anything from them, hope that you never have to follow up with them regarding manuals, feedback, or, god forbid, returns. They do not respect the 30-day return policy.

Recommend 100% . Work fast ❤️ quality super 👍

Awful company

fake "good reviews"

bad reviews are deleted. Typical company who hires "good reviews". Never buy here, except if you want to waste your money.

We ordered via the site ok-living.be.Its all connected to OK-living.de Was mentioned in stock and 1-3 days for delivery(2 bed stands), so was perfect for us.
We ordered on 12 december 2023 and till now 19 december 2023 it is still not send. Already 2 times they give us the same answer that it is on the way(not true) and that I must be patient as it is very busy by the couriers?????? After 8 days we received the items.
Its too long

The item in the package was broken.
I tried to contact the company several times, never reply.

The e-mail address on the website is not valid.
If I fill the form of contact, never get a reply back.

Order number: 346737

I gave the order number above as they asked on 20. December 2023.

It’s 02.01.2024. Nobody ever contacted.

Small but very cute desk with a lot of spaces for depositing. My daughter lovest it!

Do not bother.. I have sent two emails already with no automated or actual response. Product is cheap and faulty. No telephone number to reach them. Absolute fraud of a business.

First delivery was fast but not complete . Missing a component like the table surface of a desk and only have the legs of the table is not functional . After almost 2months the after delivery is still lost and resend twice , but no delivery . The missing element keeps going lost. After every escalation mail I always receive the same answer , we will resend the package . Nobody looks to the real possible root cause why this keeps going wrong .
No proactive follow up .
Disappointing .

Ok living is doing great job. My items arrive always few days faster then expected. I bought already over 1.200 euros items form Ok living and didnt had any problem. They were all good packed and delivered without missing items or demaged. They deserve more then 5 starts. Really good MÖBEL company.

I ordered a baby bad with 2 drawers. First they deliver highly damaged drawers and the package for bed was lost. After contacting the support they resent the bed in 3 weeks. I returned the damaged drawers but the packcage with new ones was not delivered even in a month. Customer support is not very responsive and very slow.
It's terrible experience.

Twice I waited outside my home for the delivery, yet the delivery company keeps on saying it’s delivered.

Update :

Parcel was delivered to neighbour, but no message or nothing from delivery company.

However opening, discovered assembly parts missing, have contacted ok-living waiting for response.

Update :

ok-living delivered the missing parts, finally all resolved. Took a bit of time, but finally got there.

I ordered a desk which came with 2 bespoke fixings missing, I can’t buy this anywhere and so can’t assemble it. When I emailed they replied offering a £10 refund for me to buy the parts myself because they can’t get them. Now I’ve replied 3 times explaining I can’t get this part and am getting no response, expensive pile of useless chip board! Avoid.

I was confused at only half the furniture arrived without instructions. Hi contacted customer service and they replied str8 away. Assuring me the other half was on its way. second half arrived next day. 👍

I have a had no communication reference my delivery.
Where is my stool and mirror?
You have only delivered the desk, the box was heavily damaged. I dread to think of the damage to the product. No secure packaging!!
Order no: 307116