OK Living Reviews 

We ordered bathroom cabinet and it arived damaged. We have contacted the costumer service, they are giving misleading information and saying that they can give us 40 euro discount for next purchase, and we declined that because we want a full refund for our order since it came damaged and it is their fault. Their costumer service is very bad, I can see that they are just copy pasting the same answer they sent to everyone. Very bad experience with them and we want our money back!

Hi! Dear Ok-living!

I got my order, it is a vanity table with led mirror. I started to unpacking, and assemble it, and I am very disappointed, the shelves and almost every item are in a very bad condition !!
I was trying to reach out to the company a week ago, maybe for get a new one, or for a compensation, I didn’t get any answer.

Customer-service. Fast response

I was worried before ordering as I have read some of the negative comment here. But got the product very quickly and really happy with my vanity mirror. I also have order one stool today. Thanks

I have had an absolutely terrible experience with OK-Living, and it is without a doubt the worst company I have ever dealt with. I ordered a "Vicco" dresser on December 13, 2024, and didn’t hear anything from them for weeks. I had to follow up myself, and on December 20, 2024, I was told that the dresser was out of stock and wouldn’t be shipped until January 2, 2025. I accepted the delay but asked for some form of compensation for the inconvenience. They gave me a 100 DKK discount as "compensation," which I thought was fair.

But it didn’t end there. When January 2 arrived, I received no updates—I had to follow up again, only to be informed that my order was now scheduled to ship on January 22, 2025. I asked for a tracking number but heard nothing. January 22 came and went, and still nothing. I followed up once more and received an email claiming that I needed to pay an additional 100 DKK before my order could be shipped! In other words, they claimed they were missing the 100 DKK they themselves had given me as a discount for their delays!

I asked them to refund all my money and cancel my order, but I have yet to see a single krone of the refund. I have neither received the dresser nor my money back.

This is a complete scam of a company that cheats its customers and doesn’t keep its promises. They are both incompetent and incredibly unreasonable. I strongly advise everyone against doing business with OK-Living—they have no respect for their customers or their agreements.

I ordered a bed for my 2 year old daughter and I chased it up as it was taking a while, the response was quick but only to tell me that they actually don’t have it in stock (even though it was advertised to be shipped in 9-10 days) and that they wouldn’t have any in for another 4 weeks! I have a very excited 2 year old that I am now going to have to tell she will need to wait over a month for her new bed, we have already started to clear her room to get it ready and sorted. Very disappointed.

I ordered 1 month ago and before I ordered it said it will be delivered in 3 working days . It’s been at leasr 20 working days and those people are nowhere to be found u cannot get ahold of them ! Probably the package comes from some cheap ghetto place in China that’s why it takes so long . Anyway don’t order here . There is no number to follow up. Even cancel order

I ordered a vanity 5 days ago and before I ordered it said it will be delivered in 3 working days . It’s been 5 working days and those people are nowhere to be found u cannot get ahold of them ! Probably the package comes from some cheap ghetto place in China that’s why it takes so long . Anyway don’t order here .

On 12.12 I ordered a bed for my daughter's Christmas present I had been carefully selecting the order date because I had to be home when the parcel was delivered as there was no way to affect the delivery date. Usually there is for furniture, but OK.

After order confirmation, it is communicated that they are going to deliver 3 packages and that I cannot expect them to be on the same day.

On 17.12 I receive the first out of 3 packages.

On 18.12 I can see that the other 2 packages are still in Germany, so I write the company to ask for a status.

They inform me that the bed is SOLD OUT - after waiting for it for 6 days and receiving 1/3 packages - and contacting them myself! That itself is unacceptable service, however, the process from here is even worse.

They now expect me to return package 1 and refuse package 2 which is in the way, and they inform me that I cannot have my money back before they receive these two packages. So - they sold me a product that is out of stuck, do not inform me about it, and then expect me to return a package and wait for my money over Christmas/News Years.

(breathing……)

As I live in Denmark, there are no dpd parcel shops which they ask me to use, so I ask them where the package should then go. Then they "offer" that a logistics partner can come and pick up a date. I "only" need to write them min. 3 days in advance, it has to be a weekday (so I need to stay home from work - again!), and I cannot be guaranteed that the logistics partner will show up on the day.

I informed them that they are breaking several rules in the law with this Customer Service, and they do not even reply to this part, they simply ask me to inform them about a date where they can - maybe - pick up the parcel. And then I can wait several weeks for my money to be returned.

So, now my daughter's Christmas present is not going to show up, and they refuse to return the money so I can buy a new one in time. Even though the product I paid for was apparently never in stock.

This is seriously bad Customer Service, and I hope that no one else will be in this situation.

3/1: I have stayed at home and waited the whole day two times now, and they still haven’t picked up the parcel.

After having read all the reviews earlier about this company I was convinced that it's a trustful one.
Unfortunately, it has been a real disappointment.
We have ordered a bunk bed (delivery 3 pieces) some time ago and received after several reminders the 3rd package yesterday on 19.12.2024 which was taped by dpd at both ends and partially damaged. Some parts of the woods inside was damaged, too but the worst was that all screws were missing. There is no direct phone support and by email we have been told that we received all pieces (the way of: what is your problem again?!?). How am I supposed to fix the bed with no screw?
Never seen such a bad service. A real disappointment.
Wondering how we will send it back again. Reading some comments, we can most likely dream on to get our money back. WHAT A SCAM!!!

Same experience as Carsten Andersen. They scam you by sending a symbolic part of the product, then tell you it's sold out and that you won't get the payment back unless you go through a maze of steps to send back the symbolic part of the product.

Day 28 and still waiting! and out 4 cabinets I have ordered from them but only received 3 of them. I have contacted them via email many times and every time a different person deal with the email and has different explanation.

They have wasted my time and carpenter’s cost as he needs to come again to sort my kitchen.

Avoid them and use your local company at least you can go visit them physically if something goes wrong.

Worst customer service.

I've ordered a changing table.
Some parts were damaged (probably during the shipping) but as i carried with the assembly, i discovered that many parts were badly manufactured and some at all were missing, so i can not even finish the assembly.
Now they offer me 40 euros (the original cost is 229.9) to "solve the problems by myself". Should i manufacture the missing parts?
I can not even ship it back, as it already partially assembleds. They are welcome to come and take it as it is, but they just go on with responding with generic messages.

UPDATE: never received the replacement shipping. Then they said they issued a refund. I asked for a proof, and the next day they said "no, no refund until we get the parts back from the delivery company".
Bunch of liars.

If I could give them 0 stars I will more than happy to do it.

I ordered a consolle with a mirror and I received both boxes broken and obviously mirror and wooden part broken.

They delivered me a new one and I received again broken mirror.
You should have a clear policy and all the staff should know it

Now they don’t want to collect it back and give me back the money because I am in UK, but I guess if you can’t arrange it you must no sell in this country!

UPDATE: the reply from CS is: they are sorry. They are keeping my money, but they are sorry for that. This is a joke. There is no solution. I lost more than 400 EUR.

First DPD lost the package - they did not believe it.
Second - they asked DPD not to deliver, but send it back to them - never notified me.
They told me, they only refund me, if the package arrives to them. - I have never seen the package.
They told me, they applied a refund - I asked for a proof.
Turned out it was not true, they told me I should go after my money, because they do not care.

I have contacted the German authorities.

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I have purchased a bunk bed. Never received it, because the courrier company lost one of the packages.

They refused to give a refund in the end, although they promised it several times via email.

They told me, I should get a chargeback from by bank.

So again: never delivered, it has been a month, and after 53 emails they told me, I should go after my money, because they refuse to refund.

Scam.

I recently purchased a bed for my three-year-old daughter, complete with drawers and a mattress, for 450 EUR. Unfortunately, the drawers were missing from the delivery, which is extremely disappointing as they are essential for storage.

I have tried reaching out to customer service multiple times, only to find there is no phone number available. My emails went unanswered, and on my second attempt, I received an automated response saying, “Message blocked.” This lack of response has left me incredibly frustrated.

This bed was meant to be a special first bed for my daughter, but the experience has been nothing short of stressful. I hope the company addresses this issue quickly, as it’s unacceptable to leave customers in the dark after a significant purchase. Please contact me with a resolution asap.

Order number: 476254

Agnes

I recently purchased the Conrada vanity mirror from OK-LIVING, and to say I'm disappointed would be an understatement. The experience of assembling this piece was nothing short of a nightmare, and unfortunately, the end product didn’t redeem the situation.

First off, the assembly process was incredibly frustrating. The pre-drilled holes, particularly for the drawers, were completely misaligned. I spent hours trying to figure out how to make everything fit together, only to realize that the holes didn’t match up correctly. This wasn’t a minor misalignment either—some parts were so off that I had to re-drill holes myself just to get the drawers to sit properly. This is simply unacceptable for a product that should be ready to assemble with minimal fuss.

The guide that came with the vanity was another major issue. It was so poorly written and lacking in detail that I felt like I was trying to solve a puzzle with half the pieces missing. There were barely any clear instructions, and most of the time, I had to guess how the parts should be assembled. This added even more time and stress to the assembly process, which should have been straightforward.

As for the quality of the materials, they are far below what I expected. The wood feels cheap and flimsy, and the entire vanity doesn’t seem durable at all. I can already tell that it won’t hold up well over time, especially considering how much trouble I had putting it together. The finish on the vanity also looks subpar, with some areas looking uneven and poorly done.

In conclusion, I would not recommend the Conrada vanity mirror from OK-LIVING to anyone. The poor quality, frustrating assembly process, and substandard materials make this a purchase I deeply regret. If you’re in the market for a vanity mirror, I would strongly suggest looking elsewhere. Save yourself the headache and find something that is better made, easier to assemble, and worth your money.

They let us pay even if the drawer was no available in the warehouse.
In one month they are not able to deliver the drawer: in a email they said that the post office lost our packs. When we asked for a refund they tried to took time telling us that they are in contact with the courier company to solve our issue and that the shipment would be further delayed. I just want a contact to speak with someone and I want to be refund

Ordered a tv unit and other items. The tv unit was damaged upon opening the box. Contacted customer services who sent the free returns label. Only thing is they want me to take 2no 30kg boxes to the post office. On the website it says the parcel will be collected but apparantly that isnt an option in the uk. Not sure what to do now as the post office wont accept it. Managed to struggle to another post office and they have sent me the incorrect return label as the parcel is too large. Emailed customer services to say the label wasnt correct and i have had to pay £90 to send it back. Utterly dissappointed and annoyed with this
Update 15th august, i sent an email on 14th august asking for the £90.50 to be refunded as i dont think its right i should pay as it is free returns and have got no response. Ive sent another email today 15th august asking for a repsonse to my email. Will update if/when i get a reply

Terrible company, very poor communication. Sent em an email to confirm my order of a book case, with proof i had paid. then they could not deliver to my address so had to use another one. Then when i asked when they would deliver they asked me to send proof of payment! In the end i asked to cancel the order as i was getting nowhere trying to speak with anyone- they are hopeless company and have very poor customer service.