We love the computer desk unit we ordered, but the packaging was poor quality and it arrived damaged and getting a replacement part was too difficult (out of stock) so we had to accept a small refund... See more
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Review summary
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Delivery was very poor. Address label was misprinted and rather than scan the barcode to check the full address the package was just dumped randomly within the post code area. Item is fine however, ve... See more
Company replied
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... See more
Company replied
Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on t... See more
Company replied
3.3
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Reply from Ok Living
Thank you for your kind words! We appreciate your support.
Best regards, Sabine
I have this firm 5 stars as they were…
I have this firm 5 stars as they were very helpful and considerate of our experience, fast delivery from abroad too!
8 January 2025
Reply from Ok Living
Thank you so much for your fantastic feedback! We’re delighted that you had a great experience and appreciated our service and quick delivery. Many thanks, Sabine
Quick and easy service and responded to…
Quick and easy service and responded to my email query quickly.
6 January 2025
Reply from Ok Living
Thank you for your kind feedback! We’re happy to hear that our service and quick response met your expectations. Many thanks, Sabine
It’s nice and easy to build
The building was nice and easy to do it’s a nice small vanity desk that fits in my room perfect love it
7 January 2025
Reply from Ok Living
Thank you for your lovely feedback! We’re so glad the vanity desk fits perfectly in your room and that the assembly was easy. Enjoy it! Many thanks, Sabine
Next to me cot
Next to me cot
Arrived exactly how was described and is perfect thank you
2 January 2025
Reply from Ok Living
Thank you for your kind words! We’re thrilled that the cot met your expectations and is perfect for your needs. Many thanks, Sabine
Vanity table
Good communication. Items well packaged. No damaged items. Instructions were fine but would’ve helped if individual items had number stickers on them for easy identification. Overall very pleased with the end result
2 January 2025
Reply from Ok Living
Thank you for your feedback! We’re glad you’re pleased with the end result and appreciate your suggestion about numbered stickers—it’s a great idea we’ll consider for future improvements. Many thanks, Sabine
Took slightly longer to arrive than…
Took slightly longer to arrive than anticipated but was kept informed of the delay. Only received today but very well packed and appears to be very good quality. So far veryhappy
6 January 2025
Reply from Ok Living
Thank you for your feedback! We’re glad you’re happy with the quality and appreciate your patience during the delay. Enjoy your new item! Many thanks, Sabine
Communication not great but the order did arrive
Communication wasn’t great and I received multiple emails (as the delivery was in 4 parts) that looked like spam emails but ultimately the order has turned up. Not unpacked yet so I’m hoping it’s all as expected
9 January 2025
Reply from Ok Living
Thank you for your honest feedback! I'm sorry that the communication was confusing - we're working on improving that. We hope that everything meets your expectations. Best regards, Sabine
Still waiting for my order to arrive!
Still waiting for my order to arrive!
I placed the order 30-Dec. According to Parcelforce, it arrived in the UK 07-Jan. today is 14-Jan but no sign of the actual product. I have written to OK-Living 5 times. They reply promptly but give no information that is actually useful (just a link to the tracking website) and from what i can see have not tried to actually figure out what is going on. I have requested a refund but this request has been ignored!
30 December 2024
Reply from Ok Living
07.01.2025 22:12
The parcel has arrived at the parcel centre.I am very sorry that there have been delays and problems with the delivery.best regards, Sabine
I still didn't get my second part of my…
I still didn't get my second part of my cabinet. The first part was delivered a week ago.
3 December 2024
Reply from Ok Living
We are very sorry that the second part of your delivery has not yet arrived. We have already arranged for it to be forwarded.
Best regards,
Sabine
Do not buy
The item came with lots of damages as we were putting it together, it says use glue included as well, so it was difficult to dismantle. Since we were unable to dismantle it, we kept the bed even with the numerous damages. The bed did not last even two weeks and broke in a few places. The quality is very bad, ikea products are much stronger. I wish i never spent money on this bed. Its like putting money in the bin. I do not recommend it. Its like the bed is made of paper, it breaks as soon as soon as u touch it.
28 November 2024
Reply from Ok Living
We are very sorry that you had such problems with the bed.
Best regards,
Sabine
Good overall experience
To start customer service very helpful, gave a quick response to my email, sorted out my tracking code as I hadn’t registered before buying item, followed tracking delivered on time.
3 December 2024
Reply from Ok Living
Thank you for your positive feedback! We're glad our customer service could assist you quickly and that your order arrived on time.
Best regards,
Sabine
Reply from Ok Living
Thank you for your feedback! We're thrilled that you're happy with the quality and pricing.
Best regards,
Sabine
I don't have the item
I don't have the item. I only got the drawer. It should have been there over a week ago
29 November 2024
Reply from Ok Living
Both parcels were delivered. On 6.12. and 9.12. Please contact our customer service. We will find a solution. Best regards, Sabine
Communication was great and the quality…
Communication was great and the quality is also lovely I just wished the pieces were labelled either Alphabetically or with numbers actually on them somewhere , lots of measuring bits but got there in the end !
29 November 2024
Reply from Ok Living
Thank you very much for your feedback! I'm pleased that you're happy with the quality and communication - we'll be happy to take your advice on labelling to make the assembly easier. Best regards, Sabine
Kitchen units
First order and delayed and now I have an unhappy customer! Not impressed!
27 November 2024
Reply from Ok Living
I am very sorry that there were delays with your first order. best regards, Sabine
Great kitchen cabinet at a reasonable…
Great kitchen cabinet at a reasonable price it fits in perfectly with my kitchen and fast delivery. Thanks
25 November 2024
Reply from Ok Living
Thank you for your wonderful feedback! I'm glad the cabinet fits perfectly and that you were happy with the fast delivery. Best wishes, Sabine 😊
I like the cabiets
I like the cabiets, but the rear fixings are flimsy and do not go in straight.
25 November 2024
Reply from Ok Living
Thank you for your feedback! I'm glad you like the cabinets, and I appreciate your note about the rear fixings. We’ll take this into account to improve. Best regards, Sabine
If I could give you no stars
If I could give you no stars, I would. Totally useless. Will not use you again and would never recommend to anyone.
11 November 2024
Reply from Ok Living
I am really sorry that you are so disappointed. This is absolutely not in line with our standards and we would like to apologise for any inconvenience caused.
Kind regards,
Sabine
The box was delivered open
The box was delivered open, missing items. The sales team did not provide smooth resolution made even more difficult. I don’t recommend this company.
7 November 2024
Reply from Ok Living
I am very sorry to hear that your experience was so unsatisfactory. Of course, this should not happen and we sincerely apologise.
Kind regards,
Sabine
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