Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
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Review summary
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Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
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I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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So happy witb dress looks amzimh
16 November 2025
Unprompted review
Reply from Oh Polly
Hey Keeva,
We're so happy to hear that you think the dress looks amazing! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
No order, delayed refund!
I got in touch with Oh Polly after Evri left my parcel on a DOORSTEP and the wrong doorstep at that. Firstly, they asked me to fill out a non receipt of goods form - that’s fine. What’s bizarre is that they wouldn’t accept an e-signature. Extremely strange as even legal documents can be signed via e-signature these days and courts have no issue with this. In my opinion, they just want to make it as difficult as possible for the customer to get their refund. I filled out the form, and responded to Evri when they reached out for more information (on Friday), and 5 days later, Oh Polly are asking me to respond to Evri… even though I already have! I wouldn’t be so frustrated if I didn’t need the refund so badly so I can place another order before my holiday next week. In addition to this, the last order I placed with Oh Polly before this, they ended up refunding me for one of the items as they never even had it in stock! For a brand that has been up and running for years now, they really are pretty incompetent and a lot of their policies (re wet signatures) are extremely outdated and unnecessary.
25 March 2026
Unprompted review
Reply from Oh Polly
Hello Shubna,
Thank you for taking the time to leave your review. I’m really sorry to hear about your experience and completely understand your frustration.
I can see you had already responded to Evri, and I appreciate you doing this so promptly. I also understand your concerns regarding the claims process, while the requirement for a hand-signed form is a contractual obligation set by Evri, we do recognise this may feel outdated and have passed your feedback on to them directly.
From our side, the parcel was marked as delivered within the correct geolocation of the address provided at checkout. If you’re not going to be in to receive your parcel, we would recommend updating your delivery preferences or selecting a parcel shop, as otherwise parcels may be left in a safe place such as a doorstep.
I’m really sorry again for the inconvenience caused and hope we can provide a smoother experience for you in the future.
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Ida,
We're so glad that you found our team helpful and kind! We appreciate your positive feedback very much.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had a great experience with Oh Polly
I had a great experience with Oh Polly! The website is easy to use, delivery was fast, and the products are high quality. Keep it up!
31 March 2026
Unprompted review
Reply from Oh Polly
Hey Nora,
We're happy you had a great experience! It's wonderful to hear that you found our website easy to use and were pleased with the fast delivery and product quality. Thanks for the positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Brutal customer service
Brutal customer service. I placed an order and immediately after clicking to finalize it, I realized the sizing was wrong. It gives you 15 minutes after placing the order to update it however the system was glitching and it was not allowing me to change anything. I reached out to their customer service and they refused to do anything about and kept repeating that I had 15 minutes to update it after ordering. The order was barely processed and I kept asking them to just update the size as I had no realized it was in UK sizing but they refused to do so and said it was too late. They kept telling me I can return it or exchange it. I tried to explain to them that not only had I just paid over 200 for the dress but I’ll have to pay for the duties too as I’m in Canada and then I’d have to pay to return it and pay all over again for the duties which were almost 100, but they didn’t care. So now I’m out the duties charge and I’ll have to pay for the return. Great company.
29 March 2026
Unprompted review
Reply from Oh Polly
Hey,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it must have been trying to amend your order within the 15-minute window, especially if you were experiencing technical issues at the time. While our policy limits changes to this timeframe, we do recognise the difficulty you faced on this occasion.
As a gesture of goodwill, we’ve refunded your shipping costs. In regard to customs fees, we recommend contacting the courier or customs office you paid, as they may be able to assist with reimbursement once the item is returned.
We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention. Please feel free to reach out to our team if you need any further assistance.
Thanks,
Oh Polly Customer Care Team
Best customer service I have received…
Best customer service I have received online ever! Really helpful and quick at responding. Issue resolved within 24 hours 😍
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Katie,
We're happy to hear that you had such a positive experience with our customer service! We're so glad we could resolve your issue quickly and helpfully. Thanks for your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had a great experience with Oh…
I had a great experience with Oh Polly’s customer service!
A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed a typo in my email address and made sure everything was sorted out smoothly — I really appreciated her attention to detail and support.
It’s always reassuring to receive such efficient and friendly assistance. I’ll definitely be shopping again!
Thank you again, Elle!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Paola,
We're happy to hear that you had a great customer service experience! We appreciate your shopping with us and your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great dresses and great service!
Great dresses, return process for wrong sizes was easy and simple. Would shop with them again.
24 February 2026
Reply from Oh Polly
Hey Linda,
We're happy to hear that you loved our dresses and that our return process was easy for you. Thank you for your positive feedback; we appreciate your support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Shopping online is easy and the quality…
Shopping online is easy and the quality and fit of the clothing is excellent!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Colette,
We appreciate your positive feedback and are so happy that you found our online shopping experience easy and that you love the quality and fit!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
i loved the dress
22 March 2026
Reply from Oh Polly
Hey Lucia,
We are so happy you loved it! Thanks for letting us know; we appreciate your feedback very much.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very helpful and communication was key
Very helpful and communication was key. Always great customer service. Even when there’s an issue you guys are always attentive! ❤️
22 March 2026
Reply from Oh Polly
Hey Latrice,
We appreciate you taking the time to share your feedback. We're happy to hear that our communication was helpful and that you consistently receive great, attentive support from us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great website and ordering process!
The website was super easy to use and the ordering process was quick and efficient. I am really looking forward to receiving my birthday dress as it looks stunning on the model!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Han.
We appreciate you sharing your thoughts! We're happy to hear that the website was easy to use and the ordering process was quick. We hope you love your birthday dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Lauren was really nice and helpful
Lauren was really nice and helpful! We definitely need more people like this in Customer Service.
On the other hand i really do hope you guys restock the Lumiki Dress :(
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Lisa,
We're happy to hear that you had a positive experience. We appreciate your kind words about the service you received.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I got help updating my shipping after…
I got help updating my shipping after the 15 min window
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Nadxhieli,
We're happy to hear that we could assist you with updating your shipping information! Thank you for sharing your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Super friendly
Super friendly, helpful and fast responses (thank you Lauren, Elizabeth, Paige and Ellie). The customer service was outstanding; they helped me with everything I needed and resolved my issue very quickly.
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Ailish,
We're happy to hear about your super friendly, helpful, and fast customer service experience. We appreciate you highlighting the support you received and are so glad that we resolved your issue quickly!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Charlene,
We're glad you find our quality consistent and our items fit you well. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you so much for the good customer service
My dress had delayed to arrive by over a week,I was worried since it was an outfit i wanted to dress for my daughter's birthday.I contacted oh polly and they acted very fast on the issue.The dress arrived a day before the birthday i was very very happy.It was a beautiful dress, thank you so much for good customer care services, am looking forward to shopping more from you.
22 March 2026
Reply from Oh Polly
Hey Emma,
We are so glad the dress arrived just in time for your daughter's birthday! We appreciate you bringing the delayed delivery to our attention, and we're happy we could resolve the issue quickly.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service was so helpful and…
Customer service was so helpful and their responses were fast!
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Alecia,
We're so glad our customer service was helpful, and our responses were fast! We appreciate you taking the time to share your positive feedback with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excessive email for sale. Obscure email for points expiring.
I was saving up my points for almost 2 years, typically if there was a sale of some sort I’d get emails, texts, notifications in your face.
I had 35$ in rewards I was looking to use for my cousins wedding and come to find they’ve expired. When I consulted they said they sent an email. Most obscure email they’ve ever sent me. Not to mention since I’ve discovered them their prices have skyrocketed. They want Mac Duggal prices. Absolutely not.
I used to tell everyone and their mothers to use this shop but now, not a chance. Thank god for Showpo.
29 November 2025
Unprompted review
Reply from Oh Polly
Hi Adriana,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your experience with your rewards and understand how disappointing this must have been.
We’d really like to look into this further for you and review what’s happened. To allow us to access your details, please could you respond to our GDPR request via Trustpilot? Once this is completed, we’ll be able to investigate this properly and assist you further.
We hope to resolve this for you as quickly as possible.
Thanks,
Oh Polly Customer Care Team
Always a great experience shopping at…
Always a great experience shopping at Oh Polly. Wish I could buy everything. Hehe.
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Jennifer,
We're glad you enjoyed your experience with us! It's wonderful to hear you have such positive feelings while shopping with us. Thank you for your kind feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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