Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Women's Clothing Store

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Don't order from Oh Hello Clothing

Don't order from Oh Hello clothing. Absolutetly disgraceful experience. Spent money on delivery to recieve a Prom dress for my daughter quick and the dress was too big. I again spent money to return the dress for a refund. Suddenly one day I recieved a package from Oh Hello but I hadn't placed an order. The dress arrived back to me and they said it was non-refundable EVEN though we followed the return policy. I would NOT recommend this company at all.

14 June 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you for your feedback. We're sorry to hear you're unhappy with the outcome of your daughter's return.

After a thorough inspection, we found that the item showed visible signs of wear, including deodorant marks under the arms. As stated in our returns policy, we are unable to accept or refund worn or used items for hygiene and quality reasons.

We understand this may be disappointing, but we hope you can appreciate the importance of this policy in maintaining the standard of our products for all customers. All items must be returned unworn and in a resellable condition.

Thank you
Oh Hello

Rated 4 out of 5 stars

Great customer service

Beautiful dresses. They sadly send me the dress in the wrong color. I reached out to the customer service and they reacted very fast and were very kind. I ordered with fast delivery service and asked my money back (with delivery cost included). They apologized and give my money back without any problems!!

17 May 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much for your lovely review! We're really sorry again about the mix-up with your order, but we’re so glad our team was able to sort it quickly and that you had a positive experience with our customer service. Mistakes can happen, but we always aim to make things right! 💕 We hope to welcome you back again soon.

Love,
The Oh Hello Clothing Team x

Rated 5 out of 5 stars

My Daughter is delighted with her…

My Daughter is delighted with her dress. Fits perfectly. Great service, it arrived in a couple of days. Thank you Oh Hello Clothing.

27 May 2025
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Reply from Oh Hello Clothing

Thank you so much for your kind words! We're so happy to hear your daughter loves her dress and that it was a perfect fit. Delighted it arrived quickly too — we really appreciate your support! 💖

Love,
The Oh Hello Clothing Team x

Rated 4 out of 5 stars

Exceptional customer service !!!!!

The customer service I received was absolutely exceptional! :)

There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely helpful ‘Sharon’. She spoke me through everything, sent me a returns form, sorted my refund and even went out of her way to send images of the dresses in stock to reassure me of what I was getting! Very helpful

30 May 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much for your lovely review! We're really sorry there was an issue with your dress, but we’re so glad Sharon was able to help and make things right — that’s exactly what we aim for. 💕 We truly care about our customers' experience, and it's great to hear our team could support you every step of the way. Hope to welcome you back again soon!

Love,
The Oh Hello Clothing Team x

Rated 5 out of 5 stars

Oh Hello Clothing has truly exceeded my…


Oh Hello Clothing has truly exceeded my expectations. The delivery was incredibly fast, and the return process was just as quick and hassle-free. Their customer service is absolutely brilliant—friendly, responsive, and helpful at every step. The quality of the product is a solid 10/10; you can really tell they care about what they sell. Honestly, this is one of the only dress sites I can fully trust. Highly recommend!

14 May 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Robyn! Thank you so much for such a lovely review, we are delighted to have you as a customer and look forward to serving you again x

Rated 5 out of 5 stars

So perfect !!

I can’t talk more highly of this company !
I’ve bought two ball dresses from this website over two years and the quality is unreal. I got so many compliments on my dress with everyone asking me where it is from. 100% recommend this company!!

9 May 2025
Unprompted review
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Reply from Oh Hello Clothing

Aw Sophie, such a lovely review, thank you so much! x

Rated 3 out of 5 stars

Dress wasnt made very well and had a…

Dress wasnt made very well and had a weird shape to it

28 April 2025
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Reply from Oh Hello Clothing

Hi Dara, thank you for your review.
We are sorry to hear you are not 100% happy with your item, but do not note a return request for this order.
Please get in touch with us - info@ohelloclothing.com so that we can look into this further x

Rated 5 out of 5 stars

Perfect Prom dress

This is the first time I have ordered from Oh Hello! My daughter found them online. I allowed her to order a few dresses to try on, not knowing that they were coming from Ireland and we are in the US. She found the right dress for her and it looks beautiful on her, just as depicted in the pictures. Oh Hello has been very responsive via email with any question I had (and I had a few).

When the dresses arrived, they were packed in a box. Yes, they were a bit wrinkled but do you expect to get any piece of clothing via mail that isn't? A quick press from my seamstress and good as new.

I recommend Oh Hello! They did a great job for me.

24 April 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much for your lovely view!

We always love to hear from our friends in the US and we are delighted you and your daughter love your dress!

We hope she has / had an amazing time at her prom x

Rated 5 out of 5 stars

I’ve been buying off oh hello clothing…

I’ve been buying off oh hello clothing for years for my kids balls and they’ve never disappointed quality unbelievable and sizing accurate & so affordable great customer service

18 April 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Elaine! Thank you so much for your lovely review and continued support! x

Rated 5 out of 5 stars

I have been looking for a prom dress…

I have been looking for a prom dress for my daughter and have been doing extensive research with reputable companies. Having read reviews on here I was confident oh hello clothing would live up to its reputation.
It certainly did. The delivery and returns policy is clear and true. I ordered several dresses to try on and knew I would have to return at least 2 and was aware I would need to pay postage. I’m based in England but the postage to Northern Ireland is reasonable and I was aware. The return was quick and I received my return in a timely manner.
I reordered a couple more with confidence in the company. Found a beautiful, reasonably priced dress which my daughter is thrilled with.
I would really rate this company and will definitely order again.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Could not return a faulty dress

Purchased a dress, it arrived in a ball in the bag so had to get it steamed and then when I got my seamstress to look at it she said the zip was “shoved” in and was faulty (it was extremely puckered at the back and wouldn’t sit right).
When I asked ohhello if they would accept the return (as it was outside of their 14day policy) they refused and said the dress was as per design.
Would not recommend purchasing from them and I won’t be again.

14 April 2025
Unprompted review
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Reply from Oh Hello Clothing

We're genuinely sorry to hear about your experience with the dress and the disappointment it’s caused.

That said, as stated in our policy, we kindly ask that any issues with an item be reported within 72 hours of delivery. This allows us to address concerns promptly and fairly for all customers. As your message came more than two months after delivery, we were unfortunately unable to proceed with a return or exchange in this instance.

Your feedback has been shared with our team.

Rated 1 out of 5 stars

Charges a fee if you don’t buy, avoid

Avoid - Expensive mistake ordering from this company.

I ordered 4 dresses for my daughter to try for her prom. Dresses arrived squashed into a bag so were all creased.

Cheap quality dresses so returned from UK paying almost £20 postage. To then receive an email from oh hello saying my return had been received and would be refunded minus a restocking fee of £5 per dress. If I’d only ordered 3 dresses there would have been no return fee apparently!

Dresses were no better than something off shein and came packaged the same. Could understand a fee if beautifully packaged.

So disappointed with this company and its greed.

5 April 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you for your feedback, and we're sorry to hear you were disappointed with your experience.

We completely understand that ordering multiple dresses to try on can be part of finding the perfect prom look, and we’re glad you gave our pieces a chance. Regarding the restocking fee – this is in place to help cover the significant costs associated with processing returns. For larger returns of 4 or more items, this includes not only the manual unpacking and careful rechecking of each dress, but also the original transaction fees, which in your case alone came to £20.

Unlike some fast-fashion retailers, we handle all returns with care — each dress must be inspected, and repackaged before it can go back into stock, which is a time-consuming process. The £5 per item fee helps offset just a portion of these costs. For smaller returns (3 or fewer items), we absorb this fee as a gesture of goodwill.

We’re sorry to hear the dresses didn’t meet your expectations, and while we aim to offer affordable occasionwear, we understand style and quality preferences vary. Your feedback has been shared with our team for review as we continue to improve.

Rated 5 out of 5 stars

Beautiful dress and great customer service

We ordered a prom dress for my daughter. It arrived really quickly and was stunning but sadly didn't quite fit. I contacted Oh Hello via the website and received a very prompt response with advice about sizing and getting a replacement. I returned the original dress and received the replacement within a few days. It fits beautifully and my daughter is super happy.
I'd definitely recommend this company.

4 April 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Sara, we are delighted she loves it :) x

Rated 5 out of 5 stars

Prom dress you have…

What a lovely prom dress you have supplied exactly as in the picture and a perfect fit with a quick delivery service

12 March 2025
Unprompted review
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Reply from Oh Hello Clothing

Thank you for taking the time to review us Diane, we truly appreciate it x

Rated 5 out of 5 stars

The best customer service!

The best customer service, products are always as described, fast delivery, great quality dresses.

27 February 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Nikita, thank you so much for your continued support and lovely review :)

Rated 5 out of 5 stars

I bought the most beautiful dress for…

I bought the most beautiful dress for my 30th birthday. The quality of the dress was just perfection! The colour of the dress was the exact colour online! I would highly recommend this clothing brand for any occasion, fast delivery & amazing quality!!

22 February 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Leigh! We are so happy you found the perfect dress for your big day! Love OHC x

Rated 5 out of 5 stars

TY ball dress.

Got great dress advice from the lady on this site about what style would suit my daughter. That advice was spot on. Bought 2 dresses. Same style in different colours. They were both fabulous but the red suited better so sent the black back. Delivery and returns very easy and lovely Irish company to deal with. Helena

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service for European customers

The dresses in itself were not to bad, but besides having to pay for the return (which I knew beforehand) the instructions on returning it are incomplete and horrible and the costs of ordering and having to return it, costs more than the dresses. I will not be ordering from this shop again.

13 January 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Rosanne.

Thank you for your review.

While we are disappointed to hear you are not happy with our service, we would love to discuss this further if you had time, to find out what we can do to improve.

Please feel free to email me - graham@ohelloclothing.com

Thanks again.

Rated 5 out of 5 stars

One very happy customer

I would like to say that I was soo impressed by both the service and quality of the clothing I received from Oh hello clothing.
Myself and my daughter spent the day shopping in Dublin City with no luck finding a dress for her TY ball.
It turned out I remembered this brand somehow and when I screenshot a dress I thought she would like, it turned out she had saved a video of the same dress back in November. We got the dress delivered so quickly. We will be buying again from this company and I also loved their attention to detail - packaging and updates on delivery too.
You won’t be disappointed by their quality and service. Mairéad

10 January 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Mairead, we really appreciate this lovely review and are delighted you guys found something you love!

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