Easy website to negotiate. Product was exactly as described and pictured and of good quality. Product was well packaged and arrived in just over a week. Very happy and would recommend.
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Great experience, quality of handles was pretty much on par with expensive designer brands. Super easy to deal with, can meet them at the warehouse/storage unit and look at the handles in person. You... See more
Company replied
Great product and excellent follow up service when we had an issue with our order.
I refitted my kitchen with these black handles to provide a stylish contemporary statement while blending well with the dark blue cabinetry. I opted for longer handles to reduce finger marks on cabi... See more
Company details
Written by the company
We are a Sydney based cabinet handle supplies company. We supply cabinet handles to professionals such as kitchen cabinet makers, bathroom cabinet makers, builders, interior designers and home decorators.
Contact info
Australia
- ohandle.com.au
4.9
Excellent
290 reviews
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Easy to use website Fast delivery
Easy to use website Fast delivery. Will be directing my clients to Ohandle in the future
18 June 2023
Happy customer
I needed help to place my order because I couldn’t find the knobs I needed on the website and Danny sent me the link. He admitted he sent me the wrong link after I told him I got the wrong knobs. He offered free postage if I place another order for the right knobs, a very inadequate response. He insists that it is my responsibility, the customer has to accept responsibility for what they order etc. and that he has done nothing wrong. Very disappointed Danny. You know it was you that made the mistake. If you can’t send the right information then please don’t.
Note 18 July: Danny has since offered to send me the right knobs if I take down my review. Danny, if you had done the right thing there would be no bad review. I don’t see anything in your terms and conditions that says refunds and returns only if you don’t leave a bad albeit truthful review!
Note 4 August: I have finally received the knobs, at no charge including postage. Thank you for accepting your responsibilities Danny.
Note 19 January: My handles are now installed on my kitchen cupboards and they look beautiful. They are the perfect colour match to my tap. Danny was so helpful and kindly offered to pay for the return post for the incorrect colour knobs that I received. Thank you Ohandles and thank you Danny for your service.
2 July 2023
Unprompted review
Reply from Ohandle
Dear Morgan,
We appreciate you reaching out to us regarding your recent order, and we apologize for any inconvenience you have experienced. We understand that there have been some misunderstandings and errors throughout the process, and we deeply regret any frustration caused.
To provide some context, on 10th March 2023, you placed your first order for 6 Knobs Chifley in brushed brass along with 4 handles. However, following your email requesting brushed nickel knobs instead, we promptly shared a link with you, allowing you to approve the change to brushed nickel knobs. Once we received your approval, we dispatched the brushed nickel knobs accordingly.
On 21st June 2023, you shared a screenshot of your previous online order, which was placed on 10th March 2023. In your communication, you expressed a desire to return 4 handles and exchange them for 7 knobs based on the details provided in the screenshot. Although our standard return policy allows for a 30-day window, we decided to accommodate your request as a courtesy and accepted this arrangement in your favor.
Furthermore, on 25th June 2023, you placed an order using the product link we provided. It is important to note that both the product image and description clearly indicated brushed brass knobs. Despite this information, you proceeded with the order for brushed brass knobs instead of the desired brushed nickel knobs.
Most recently, on 1st July 2023, you contacted us via SMS and expressed your disappointment in receiving brushed brass knobs instead of the brushed nickel knobs you were expecting. Recognizing the mistake, we promptly agreed to resend the correct brushed nickel knobs at our expense, covering the postage fees. However, we understand that you disagree with this resolution and believe that we should also cover the costs of your return postage.
We want to assure you that we have made every effort to address and resolve this issue. As a customer service-oriented company, we genuinely apologize for any negative experience you may have had during this purchase process.
We value your satisfaction and appreciate your understanding throughout this ordeal. Please let us know how we can further assist you in resolving this matter and ensuring your complete satisfaction.
Sincerely,
Danny
Customer Service Representative
Fast delivery and handles were perfect!
Fast delivery and handles were perfect!
The colour was everything I’d hoped for.
19 June 2023
Excellent service from ohandle
Incredible service from ohandle.
I received my order in 2 working days.
Customer service was excellent. Danny phoned me to let me know some of my order was not in stock. Then he helped me to find another handle to work in with my order.
18 June 2023
Brushed Brass cabinet knob
Enquired about a particular cabinet knob. Danny replied straight away. Order placed and items received within 7 days.
28 May 2023
Quality product
Excellent website, informative and accurate. Shipping was fast, delivering a quality product for a fraction of the price asked for by a competitor. Will definitely order again and recommend. Much appreciated.
16 May 2023
Great communication and quick postage
Great communication and quick postage. Item received as described. Would highly recommend and purchase from again!
18 April 2023
prompt delivery
prompt delivery. templates for hold positioning for each handle would save a lot of time. Otherwise great handles and happy with service.
20 April 2023
An excellent product
Your website was very easy to navigate. Once I found a kitchen handle I liked I was able to purchase just the 1 handle style albeit in 3 different sizes. From dispatch to delivery was excellent. The handles were all individually wrapped and secure. The handles themselves are well made and the the price was good. I would certainly recommend OHandles.
25 March 2023
The processing and quick delivery of a…
The processing and quick delivery of a lovely finished product. The handles are well made and complete the 2 areas that I ordered them for beautifully.
26 March 2023
Prompt Service
The web site had such a good selection and you could get all handles in different sizes which we needed. It was a rush job and we needed the handles asap and they were delivered the next day and they looked so good in the kitchen so we ordered handles for our bathrooms and laundry and the selection is great. There was an out of stock on one lot I liked so I sent a msg to find out when they would be available. They got back to me straight away and it was my lucky day as they had a new batch ready to go. They arrived in a couple of days, as we were not in a rush for them and we are in QLD.
But the prompt service was great.
21 March 2023
Good range of quality handles
Good range of quality handles.
Do not waste time with express delivery, Australia Post takes the same time to deliver anyway.
21 March 2023
The customer service was brilliant
The customer service was brilliant, delivery and product great. Small inconvenience was length of handle screws, had to counter sink to fit.
27 March 2023
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