Off The Drive Reviews 76

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Tried to use the website, entered registration- correctly - and it said it wasn't correct try again - did so using a space - same message. Closed abd trued again - same message and 'no vehicle with th... See more

Rated 5 out of 5 stars

Very impressive service !! I had actually just advertised my Porsche GT3 on autotrader (expecting lots of time-wasters) and within an hour had a call from Chris who made me a great offer including col... See more

Rated 1 out of 5 stars

Offered me for my Audi for sale on autotrader, I accepted the offer then he didn’t return my calls, terrible waste of time. Typical car dealers Now their reply is lies, there was no offer to wai... See more

Company replied

Rated 5 out of 5 stars

Chris made the car selling process very easy. All very professional: from request for valuation, reasonable offer made, offer accepted, car checked, money paid and car collected. The whole process too... See more

Company details

Written by the company

Off The Drive streamlines car transactions for dealers and sellers. Dealers get real-time access to vehicles, while sellers connect with motivated buyers. It's automotive efficiency at its best. 🚗


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3.1

Average

TrustScore 3 out of 5

76 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Audi RS5

Yes chris & jonmel , were excellent throughout the sale of my car , all quick & easy , will definitely be recommending them to others ! Regards tony

20 April 2023
Unprompted review
Rated 1 out of 5 stars

Absolute Waste Of Time!!

After initially making contact I agreed a price that I'd like, after saying id think about it during a Saturday even I then got told the offer was withdrawn not even 1 hour later.
I reached out again a few weeks later agreeing a price ( I was told the original offer wouldn't be matched as that dealer had pulled out, however I later came to realise the same dealer had made a new offer so this was a lie)
Again being pushed to make a decision ASAP I agreed and was told someone would contact me the next day.
I heard nothing after day one and I chased Chris, he said he'd get back to me.
Day two, nothing
I contacted Chris to say I'm pulling out, I didn't even get a reply.
These online 3rd party buyers are all the same, push to get you to agree and then don't want to know if anything goes wrong
Absolutely useless, sell yourself or stick to part ex
Rubbish!!!

14 April 2023
Unprompted review
Off The Drive logo

Reply from Off The Drive

Hi Robert,

I am sorry that you feel this way about online car buying companies, however we have looked into this situation in depth and can see that your review is not entirely an honest one.

You approached us back in the beginning of February to help sell your car, to which we presented an offer on the same day. Despite this, we heard nothing back from you so we sent a reminder to you later that month to which you confirmed you were no longer selling the vehicle.

You then approached us once again in the beginning of April for another quotation, which we also provided same day. You asked if we could beat an alternative offer you had - which we were pleased to be able to do for you. Despite this, you then decided to withdraw from the sale for the second time.

Once you had confirmed that you had changed your mind again and did not wish to go ahead (despite our ability to beat all of your other offers), our buyers had unfortunately lost faith in the deal and withdrew any remaining live offers, which of course you had declined anyway.

A few days later in April you had approached us for the 3rd time to sell your car to which we said we would be more than happy to take a look for you but to be aware that our buyers had seen this car several times, so this would have to be a concrete deal if we were to proceed.

Once again we managed to achieve the price you require and finally confirmed a deal with yourself - for the 3rd time. We informed you that our buyers will be in touch to arrange collection and payment for the vehicle in due course. With a 4 day bank holiday in in the middle, yes, the turnaround time may have been slower than you were expecting which we do apologise for.

That being said, we strongly believe that the work our sales team did on all 3 separate sales agreements over the past 3 months, strongly outweighs a 3 day delay in collection which took place over a 4 day bank holiday period.

Again, we are sorry to hear that your expectations were not met however we believe that our sales team went over and beyond for you on each of the 3 occassions.

As a final note, we have received your request to withdraw from the sale for the third time to which our buyers have acknowledge and accepted.

Kind Regards,

Off The Drive

Rated 5 out of 5 stars

Sale of my VW UP

Was a real easy experience, the team were very helpful and dedicated to getting me the best price possible.
They beat the best offer I had obtained elsewhere and agreed on a sale price on condition the car matched the description given and photos.
A day and approx time was agreed for the sale, exchange paperwork done online all very easy.
The pick up driver arrived within the hour agreed, he was very pleasant and helpful in explaining the reason of a short video of the car and a run out in the car with myself along side.
Once he was happy and agreed there were no problems, a quick call to his office and the agreed price was transferred to my account within minutes and we completed the V5C transfer online before he left with the car.
All in all would recommend off the drive to anybody looking to sell their car via this method.
Mrs Sarah Stott

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Chris was awesome from start to finish…

Chris was awesome from start to finish and he managed to secure me a really good price for my vehicle. Will definitely use again and would strongly recommend you use their service if you are looking to sell your premium vehicle.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, They offered more money than any other buying service, Communication was brilliant and they paid and collected exactly as planned, I Highly recommend them.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

A very positive experience - top company !

Top , top company to deal with from start to finish ! I did get in touch with a number of similar companies but these stood out from my first contact . It was easy and straightforward to submit required information and pics - I then had an offer the same day , which was significantly higher than some of the other “better known” dealers. I agreed to price and car was picked up the next day - and monies were transferred before I handed keys over - a seamless experience from start to finish!!

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction. Great communication with the team especially with Chris, who was able to speak to various parties on my behalf to obtain better price. The collection was hassle free and payment was made promptly. Thanks.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

BMW 430D

I contacted off the drive to see what they value my car at, after a chat i taken them up on my value of car within a week it was collected, paid I. Full before of left my house thanks guys

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, everything ran like clockwork and was never left doubting anything in what can sometimes be a stressful situation between buying and selling a car.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Smooth car selling process

Chris made the car selling process very easy. All very professional: from request for valuation, reasonable offer made, offer accepted, car checked, money paid and car collected. The whole process took less than 24 hours. Definitely would recommend Off The Drive. 👍

25 November 2022
Unprompted review

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