Officialtherose Reviews 2

I ordered before from them without any problems. But in november 2025 I purchased 4 rosebud plush dolls. It was not a presale item and according to the site shipping would start by the end of november. But my order is still not shipped, tracking via 'shop' stays in 'waiting for details' status. Customer service does not respond to any of my mails, I have send them 3 already. I also reported my problem via the 'shop' site, but they just forwarded it to the roseshop, so that will not help at all. I will wait just a little longer but if I get no response whatsoever I feel compelled to claim a refund. Fortunately I paid via PayPall so I can issue a refund via them. I realy don't get why it is so hard to respond to emails.

Very poor customer service! I purchased a full set of the Rosebuds Plush Dolls back in November 2025. I have emailed the store three times since as I have not received them or had any updates to even say they’ve been shipped. These items were not cheap so I’m not happy with my money being taken and the company ignoring my emails. Looks like I’m going to have to claim a refund through my bank as the shop aren’t willing to help.