Official London Theatre  Reviews 408

Easy booking experience, friendly customer service

I am a new user of the website and had a technical problem while ordering tickets. Staff member Amy replied to my email in only hours and personally made an adjustment to my account. I will visit London in June and happily have my theatre tickets in hand.

Really helped me when I messed up my dates and managed to get changed (without fuss) for my preferred date.

I had to change tickets because of a clash of surprise birthday arrangements. I used the Change to Booking Request form and was really pleased to get a quick response offering new ticket options and checking that I was happy with these before - again very quickly - booking the new tickets. Thank you Amy!

I booked tickets for the Sinatra Musical and didn't see an option to use my Gift Card Token so therefore had paid the full price. On contacting theatre tickets website Amy was very helpful in solving this issue promptly. I was able to rebook my tickets using my gift card and had my initial ticket costs refunded. Very efficient and prompt replies.

I needed to change the date of the booking. They were quick and helpful. Whole process was very easy. Thank you!

Thank you Amy for quick help

I have to say I was very impressed by the speed at which the organization responded to my inquiry. Because it was an international charge, my bank did not process the order. I quickly contacted the site and they resolved my issue on the spot. Fast, courteous and extremely helpful.

I booked 2 tickets to see Les Miserable to take ky grandaughter who will have the book as her set literature for next term. The tickets were for the Grand Circle, but stupidly I didn't check accsessabilty (I have arthritus and when it dawned on me that they might not have a lift). There are 39 steep stairs to climb abd I panicked that I wouldn't be able to get to the seats and spent several sleepless night worrying, however, back on the website Amy answered my query gave me instructions and sorted out replacement seats in the Dress Circle with stepfree access. Now I can look forward once again.

Excellent service from Amy! Thank you so much!

I have booked wrong dates by mistake and , with only one day in London, I really needed to have the booking changed and also not to lose the money. I was surprised by how quickly my online request was responded to and I was offered the opportunity to buy new tickets and be reimbursed the original
Reservation. The customer care who handled my request, Amy, was so kind and quick to resolve the situation, I cannot thank her enough! Truly a wonderful customer care experience! Thank you!

I had a family emergency so couldn't attend the performance. I've sent an email to OLT and explained the situation. They replied within 24hours and exchanged my tickets so I could actualy go and see the show. I was so grateful.

I asked for an amendment to be made to my tickets and this was made within hours. Excellent service

Excellent customer support and guidance. Very easy to deal with and prompt professional responses

The theatre sales are brilliant but what makes them great is the after sale care - quick easy and so very helpful - thank you! AMY was brilliant 🤩

Had to ask for tickets to be exchanged due to the fact I had double booked myself. They sorted this out for me within 3 hours of my form submission! Truly outstanding.

Responsive email to my problem
really excellent communication with Amy
my problem was dealt with efficiently and effectively
I am really grateful
Many thanks

By mistake I booked the wrong session (afternoon instead of evening). Amy was very helpful and efficient to sort out this mess of my own making.

I had tickets booked for Harry Potter and the Cursed Child and needed to switch them from a Saturday afternoon date to a weekday date. You'd have thought this wouldn't have been an issue as the amount of seats still available for the weekday date is vast. However, the customer service staff were really unhelpful and blunt. This would put me off purchasing from the site in future.

DO NOT USE ANY OTHER SITES! This is the official site for London Theatre tickets. not a private enterprise that will elevate prices. Bought tickets for Cabaret and Les Mis and had made a huge mistake with one set of them; I somehow accidentally booked for a date I wouldn’t even be in the UK. . Emailed them using the link and Danielle spent days working to get me a new set of tickets for the correct date and no cost to me. Best experience - customer service was above and beyond.