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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it difficult to get support and experiencing issues with order processing, including lost items and problems with refunds. Customers also reported negative experiences with the overall service, citing unhelpful staff and a lack of care for their needs. Some people were dissatisfied with product quality, describing items as substandard or not meeting expectations. Conversely, a small portion of people felt satisfied with the staff, highlighting instances of excellent service, knowledgeable assistance, and helpfulness from individual team members.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise specific employees for being helpful,... See more

Retail

Reviewers highlight ambiguous aspects of retail. While some customers had positive experiences, praising... See more

Customer service

People report negative experiences with customer service. Many reviewers describe the service as miserable,... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with various aspects.... See more

Order

Users describe ambiguous interactions with order processes. Many customers report issues with order... See more

Based on these reviews

Rated 2 out of 5 stars

I wanted to buy a Kindle and was debating between the colorsoft or new Kindle scribe. Office works advertise that they sell both and upon research I found which location stated that both were "in stoc... See more

Rated 2 out of 5 stars

They have a good range of products at reasonable prices, stock availability, delivery, and staff I have dealt with have been knowledgeable and helpful, as well as available. However, in some respects... See more

Rated 1 out of 5 stars

Officeworks at Castle Hill team member had no knowledge or experience in taking passport photo for the purpose of the passport application. The photo came dark and had shades, for which i repeatedly a... See more

Rated 1 out of 5 stars

I attempted to create an account online and continually received the message "We're having trouble creating your account. Try again in a few minutes". Apart from the error telling me NOTHING I t... See more


Company details

  1. Office Furniture Store
  2. Office Supplies Store
  3. Office Equipment Supplier
  4. Office Supply Store
  5. Office Supply Wholesaler
  6. Stationery Store

Information provided by various external sources

Officeworks is Australia's largest supplier of office and stationery products at low prices everyday. Buy online or visit our stores now


Contact info

1.8

Poor

TrustScore 2 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I am deeply disappointed by this Nazi style behaviour

I am deeply disappointed by Officeworks' recent news headlines refusing service to an individual based on their Jewish identity. Your response in attempting to address the issue is nothing short of appalling. The release of this information has exposed a serious issue within your business practices and company leadership. Our neighbourhood values businesses committed to treating all individuals fairly and respectfully. Until then, I cannot support or recommend your store. You have caused tremendous emotional trauma and damage to us as a Jewish community, who once supported you, and I sincerely wish you'll shut your doors and leave our neighbourhood.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Their staff at the Elsternwick shop…

Their staff at the Elsternwick shop seem to be ignorant of how and why a service can be refused to a customer, race and religion are not one of them. All of the staff at the Elsternwick shop need to be educated on appropriate customer service. This err "Customer Service" staff member should be sacked not moved, so she can hide anonymously among other Office works staff.
Not buying anything more from this shop, as I do not support any shop that support racism, Looks like Target, and Bunnings is out as well.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Very , very disappointed

I reached out to office work for a complaint in purchasing Boost Mobile Sim Kit, and store level IT not knowing the procedure. The response was very disappointing and feel for customers that don’t stand up for consumer rights. Won’t be shopping at Southport Store for a very long time. Disappointed Customer

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Hitler approves Officeworks

Hitler would have been a big fan officeworks. He would have shopped here and felt right at home. Since I'm not a Nazi or a fan of Hitler or anti-semitism or bigotry in general, I'm choosing to boycott this morally compromised joke of a company.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Iv watched the news this morning and im…

Iv watched the news this morning and im disgusted in what your worker has told the customer how can you have raciest people like that in your place of business you need to sack raciest people like that we live in Australia so ill no longer shop in any office works

2 August 2024
Unprompted review
Rated 1 out of 5 stars

was disgusted when I saw how a…

I was disgusted when I saw how a customer was treated because of his religion, how could a firm condone racism. Until office works comes out and sacks this person and states they are against antisemitism and racism and all people no matter colour, religion etc are welcome in their stores i and as many people I can influence will never shop in their stores

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Total disgusting

Total disgusting. That racist person should have been sacked and not kept on. Officeworks is a total disgrace.
Anyone that supports terra doesn't belong serving the public.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Officeworks Cairns madness with ordering

I have ordered TV in Officeworks Cairns, cause the shop did not have it in stock.
On my next visit I noticed the TV is available to buy of the floor.
I presented my order to a shop assistant who said my order did not come yet.
Nick, the manager, confirmed they now have a stick, but can't issue TV to me because my order has not arrived yet.
They can't cancel the order , so i can purchase a new TV off floor.
They suggest to purchase a new TV what they have now in stock and cancel my order when i get notification that the product artives.
Are we all mad here? or leasy, because they dont want extra work.
Purchasing or God forbid ORDERING someting at Officeworks is NOT RECOMMENDED.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Chelsea


Chelsea
Office work O’conner
I am truly impressed with the exceptional service I received, as your team went above and beyond to ensure my satisfaction.

23 July 2024
Unprompted review

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