Office Outlet Reviews 4,632

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Aaron was so helpful in resizing my photos and working with me to get the photos sent in and printed out thank you so much. If you need help with a specific project I would for sure recommend him.

Rated 1 out of 5 stars

Disgusting rip-off company who use misleading images on the website. I purchased the Complete Harmony Light Desk and Bookcase Pack - Sonoma Light Oak Product code: 439112 that clearly has a picture sh... See more

Company replied

Rated 5 out of 5 stars

Ordered 'Vinsetto Massage Recliner Ergonomic Gaming Heated Home Office Padded Velvet-Feel Fabric & Swivel Base Office Chair - Grey' on a Sunday night and it turned up on the next Tuesday. Can't faul... See more

Rated 5 out of 5 stars

I bought genuine Epson printer inks online for in-store collection. Nice and easy website and collection process. I took advantage of a 15% online discount which actually matched another high street s... See more

Company replied

Company details

  1. Office Supply Store
  2. Computer Store
  3. Data Destruction Equipment Store
  4. Office Furniture Store
  5. Prints and Signs Store
  6. Stationery Store

Information provided by various external sources

Office Supplies, Stationery, Furniture, Print Services, Business Technology, Paper, Filing, Folders, Ink, Toner, DHL, Mail & Ship. Huge brands at great prices. (Some stores include Card Factory & kikki k stationery – see our website for details)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

the lady who served me was extrememly…

the lady who served me was extrememly helpful. Very impressed.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Karen,

I am pleased to hear our staff has been very helpful in store.Thank you for the 5*.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Very pleased

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Kenny,

Thank you for the 5*and review.

Kind Regards
Misbah
Customer service team

Rated 3 out of 5 stars

Item ordered on website and money…

Item ordered on website and money taken. On delivery date they rang and said it was out of stock.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good afternoon Colin,

Thank you for speaking with me today. I have looked into your case and it appears that the item was dispatched but has been lost in transit. I have therefore located one for you from our Preston store and arranged a delivery for you. You should have it in the next few days. Once again apologies for the confusion and any inconvenience caused.

Kind regards

Maria
Customer service team.

Rated 5 out of 5 stars

Reduced Price and free next day…

Reduced Price and free next day delivery, couldn't ask for anything better.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Terry,

Thank you for the 5*.I am pleased to hear you received a speedy delivery.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Good service, price and delivery

Good service in store, ordered on line for colour choice not in stock locally.

Good price and next day delivery.

What’s not to like?

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Roger,

Fabulous!!!This is great to hear !!!Thank you for the 5*.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Brilliant !

Brilliant !! Ordered 8pm and received next day at 10.30am. Many thanks.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Morning Carlton,

Thank you for the 5* and feedback.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Ordered and delivered as expected

Ordered and delivered as expected. Very quick. Love the free delivery.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi,

Its great to we were able to meet your expectations. Thank you for the review.

Kind Regards
Abbas
Customer service team

Rated 5 out of 5 stars

Items were delivered on time

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hello John,

Thank you for taking time out to leave us a review. I'm glad the items were delivered on time. We hope you liked the items you received.

Kind Regards
Abbas
Customer service team

Rated 5 out of 5 stars

Excellent service.

Excellent product, speedy and efficient service. Good updates as to the time of arrival for the delivery. I would certainly use this company again and would highly recommend them.

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon,

Thank you for the review. Its fantastic to see the goods arrived on time as expected. We look forward to your next shop with us!!

Kind Regards
Abbas
Customer service team

Rated 5 out of 5 stars

Excellent service and prices

Excellent service and prices, highly recommended

16 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Phil.

Thank you for your 5* review. Its great to see you were happy with our prices and service.

Kind Regards
Abbas
Customer service team

Rated 4 out of 5 stars

Good service

Good service, phone call to confirm my order was ready after about 10 minutes!
The down side is the website, I found it really difficult to find the products I wanted. In the end only ordered ink and picked the rest myself in store.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Angela!

Thank you for your review and feedback. We will pass this on to the relevant department!

Kind Regards
Marium
Customer service team

Rated 4 out of 5 stars

In comparison with PC World

In comparison with PC World, at least staff had a decent level understanding of the printers I was evaluating.

All done in a cheery way too. Thanks

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi!

Thank you for your review, Its great to see you received the assistance you needed in store.

Kind Regards
Marium
Customer service team

Rated 5 out of 5 stars

The salesman was friendly and helpful

The salesman was friendly and helpful. He had excellent product knowledge and didn't apply any pressure. He was full of empathy

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Russell!

Its fantastic to see you had an enjoyable experience in store!

Kind Regards
Marium
Customer service team

Rated 5 out of 5 stars

I requested an exchange of a product…

I requested an exchange of a product and the Manager and member of staff were extremely helpful in sorting the matter out. Excellent service.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Ann!

Its great to see you received excellent service from the manager in store!

Kind Regards
Marium
Customer service team

Rated 3 out of 5 stars

Ordered online via they web site (Click…

Ordered online via they web site (Click and Collect), and found it easy to use and got all the information of when it would be ready to collect.
The down side was that when i went to the Store the product was still in the Ware house, but on the plus side the Staff member who was serving me went to the Warehouse and was back quickly...It may be me expecting too much but i thought the product would have been on the front desk waiting for me to collect...
But that aside, was happy about the service and the way the member of staff knew where the ordered product was...
Thank you.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Malcolm,

Thank you for you review. We will take your feedback and pass it on. I am glad you were happy with the service you received from the staff member who assisted you.

Kind Regards
Marium
Customer service team

Rated 5 out of 5 stars

The service I received was excellent

The service I received was excellent. The inks I needed were not in stock, so we’re deliverd, free of charge the following day. Thank you.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon Janet,

Many thanks for your email.I'ts great to hear you received excellent service.Thank you for the 5*.

Kind Regards
Misbah
Customer service team

Rated 5 out of 5 stars

Amazing

Ordered 4 Oxford refill pads and one came damaged. I contacted them and received a reply within 10 minutes and office outlet sent a full new set of books out the following day.
Amazing customer service.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Good Afternoon

I am sorry to hear that your parcel arrived damaged. I will arrange a new set to be sent out to you. I hope we can be of assistance to you in the future

Kind Regards
Martin
The Customer Service Team

Rated 5 out of 5 stars

Good value for money

Printer paper good quality and good value, delivered free next day.

15 March 2019
Unprompted review
Office Outlet logo

Reply from Office Outlet

Hi Stanley!

I am glad to hear you received your goods on time and you are happy with the service you received.

Kind Regards
Marium
Customer service team

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