The KYC page has no useful status
The KYC page has no useful status. Just “checking documents” for days, then an email asking for one more file without saying what was wrong.
26 July 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Top Choice 🎯 Best welcome bonus today
Contact info
United Kingdom
- offer-nova-now.click
3.7
Average
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My bank transfer was supposedly sent…
My bank transfer was supposedly sent last Thursday. Bank still has nothing, and support says they cannot provide a reference yet.
27 July 2026
Unprompted review
The bonus page showed eligible slots
The bonus page showed eligible slots, but three of them would not open after I activated it. Nice little trap.
26 July 2026
Unprompted review
The same council tax bill was rejected…
The same council tax bill was rejected twice without reason
27 July 2026
Unprompted review
The live tables worked for ten minutes
The live tables worked for ten minutes, then every table said full although seats looked empty. Maybe maintenance, but the site never said so.
28 July 2026
Unprompted review
Support said they had escalated ticket…
Support said they had escalated ticket #44209. Two days later a different agent asked me to explain everything again from the start.
28 July 2026
Unprompted review
I tried to change from desktop to phone…
I tried to change from desktop to phone and the withdrawal form reset completely. Amount, method, everything gone.
29 July 2026
Unprompted review
The KYC email asked for “a recent…
The KYC email asked for “a recent document” without saying what counts as recent. Six months? Three? Guessing game.
26 July 2026
Unprompted review
The promo countdown covered the terms…
The promo countdown covered the terms link on my phone. Couldn’t scroll it properly without tapping the claim button.
27 July 2026
Unprompted review
Cashout returned to balance
Cashout returned to balance, no message, no reason
28 July 2026
Unprompted review
The welcome bonus looked simple until…
The welcome bonus looked simple until the active page showed excluded games everywhere. Why not show that list before deposit?
29 July 2026
Unprompted review
The withdrawal minimum was £20 before…
The withdrawal minimum was £20 before registration, then somehow £50 after my balance was just under it. Brilliant timing.
27 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.