My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in pla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fleur was excellent and very easy to talk to and explained everything clearly and professionally. She was able to answer all questions needed and flexible to allow for changes if so needed at later st... See more
Jenna was excellent at guiding us through the process, made us feel at ease as we work through everything. She was patient with us as we worked through some complex questions and helped us decide... See more
We had our initial consultation with Maggie yesterday - she was really personable and took the time to explain every element. This was our first Will, we left the meeting feeling relieved it was all i... See more
Company details
Written by the company
Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.
Contact info
United Kingdom
- octopuslegacy.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gloriah was amazing and so patient with…
Gloriah was amazing and so patient with us while we worked through technical problems and had our 3 year old interrupting.
Polite very helpful and patient I had A…
Polite very helpful and patient I had A issue with the bank Kuldep didn't mind was very professional
The guy who came was down to earth got…
The guy who came was down to earth got to know me a bit before jumping straight in and explained everything brilliantly definitely recommend
Professional and friendly service
Chris Marlowe was very professional but friendly. Put us at ease. Explained everything very well.
Very straight forward, easy, simple
Very straight forward, takes 30 minutes and gives you peace of mind
Didn't take long to do and my legacy…
Didn't take long to do and my legacy was explained to me very clearly.
Absolutely excellent meeting
Absolutely excellent meeting , so encouraging and top quality work. Both Cherry and I were over the moon with this advice . Thank you
Top service !!!!
Very good and well explained answering…
Very good and well explained answering all our questions.
George was very good and professional
George was very good and professional. Explained the process very well and clearly
Excellent service
Alister was very informative about my…
Alister was very informative about my options, happy with the info received. Looking forward to reading the result.
My appointment with Gloriah could not…
My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in place to take care of my loved ones according to my wishes. I highly recommend taking this step with Octopus legacy.
Geri was sympathetic and efficient
Geri was sympathetic and efficient. She thought of possible problems and how to avoid them.
The change to Octopus has changed the way WSL worked, making use of email, video appointments etc.
I think it was a
Change for the better.
I asked to fill in details online
I asked to fill in details online, so I gave my basic info. I chose NSPCC on the online form and they immediately said they would call.
They didn't even say "may we call you?"
The will writing service may or may not be ok but that is not the point.
Following your response: I suggest you follow the “online” process, choose NSPCC and you’ll see it moves straight to phone contact. I’ve told you that in my email response to Mackenzy Goodwin - of course no reply from him.
A simple apology and “we messed up” would have been a better response.

Reply from Octopus Legacy
Absolutely brilliant
Absolutely brilliant. The communication was clear and fast. I had no clue how to go about most of omit but it was made very simple.really impressed. I would resort anyone to go through Octopus to do their will.
Everything was explained easily
Everything was explained easily, there was no rush.
Gloriah was very professional, spoke to us calmly. Such a lovely person.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







