I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
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I used to change my provider every year... Until I started using Octopus. Great service and website! And they offer fair prices without +30% on the second year... I can only recommend them
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I... See more
Company replied
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
97K reviews
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Simply excellent
I would like to extend my heartfelt thanks to Octopus for their outstanding customer service! Helpfulness and friendliness are clearly top priorities here. The website is wonderfully clear, easy to navigate, and all information is instantly accessible and transparent. I’m genuinely sad that I can’t take Octopus with me to my new place of residence — you’ve truly set the bar high!
12 December 2025
Unprompted review
👍👍👍👍👍👍👍👍👍👍
2 December 2025
Very good customer service
Everything was easy to set up. Very helpful customer service when we called.
28 August 2025
Pawel was really friendly and helpful
27 November 2025
Great Customer Experience
Signed up lasted year as a recommendation from a friend. Have been happy with the service, then today a couple of gentlemen got my attention from their booth at Sterncenter. I was surprised at how attentive and helpful they were, they made it an easy decision to extend my contract.
3 December 2025
Unprompted review
Excellent Service and Communication - Highly Recommend
I’ve been a customer since 2022 and couldn’t be happier with the service. When I first signed up, they took the time to explain why my bills had been so high with my previous provider, which I really appreciated.
What sets them apart is their excellent communication - they respond to emails quickly, always in English, and explain everything clearly. Their pricing structure is transparent with no hidden surprises.
I’m currently moving to Frankfurt and needed to manage a transition period where I’d have electricity contracts for both my old and new flats simultaneously. They handled the entire process smoothly - setting up the new connection and organizing the cancellation of the old one. Everything was done by email with clear written details, which made what could have been a stressful situation completely straightforward.
If you’re looking for an energy provider that’s reliable, communicative, and genuinely helpful, I highly recommend them.
26 November 2025
It went smoothly Absolutely no problems
It went smoothly; after filling out the online form in 10 minutes, it was done – truly perfect! I can only recommend it; you even get a bonus. I'd use it again anytime. André
5 November 2025
Magical
Magical! This was super easy. Everything gets sorted for you. I hope this great start promises great things for the future.
12 November 2025
Swift and efficient responses
The services are wonderful especially when I had to call or send emails ,I receive my replies in a very short term.thank you for great services
11 November 2025
the Service was very fast and the…
the Service was very fast and the answer from them too !
11 November 2025
perfect!!!
10 November 2025
Timely and helpful assistance
-Helpful customer service personnel (Two of whom provided timely assistance and even followed up on the progress of the work-Great work!)
-Quick resolution of issues
6 November 2025
Quick delivery of connection and…
Quick delivery of connection and Excellent customer service.
10 November 2025
Always happy with my Octopussi
31 October 2025
Unprompted review
Good customer service
The change over from my previous company was really smooth, good communication.
13 July 2025
May use AI-assist with repliesRead more
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Nightmare!! Don’t sign iMS contract with them.
I made my Intelligent Octopus Go contract in November 2024. They installed the meter in June 2025 but they didn’t activated it yet. After so many emails still no progress. I think soon I may need to go to my lawyer.
27 October 2025
Unprompted review
Reply from Octopus Energy Germany
Hello Kafi Khan,
thank you for taking the time to give us your feedback. I am very sorry to hear that the activation of your smart meter is taking so long since June 2025 and that you have not yet received a solution despite multiple inquiries. I can understand that this is very annoying and frustrating.
I have already seen that a colleague is in contact with you and we are working together to resolve the situation in the best possible way. We will of course get back to you as soon as we have any news.
Thank you very much and kind regards
Janine & your Octopus Energy Team 🐙
Perfect comunication.
4 August 2025
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