Octipa Reviews 

This entire process (ordering, communicating, and the actual product itself) is HORRIBLE. They do not make a contact phone number available and they don't answer emails. This is my first order with this company and I was hopeful, but it's been a nightmare. I needed this product for an upcoming important trip and I ordered well in advance of my trip, but it did not arrive when promised AND their communication (emails only since no phone number available) is non existent. VERY frustrating and disappointing.

Orders a total of 6 pairs all the same size and colour.
What I got was 6 pairs all different colours and sizes, 4 of which were 4XL or 5XL...... much too big.
First pair tried also leaked.

My personal opinion is that you, like me, should avoid this firm like the plague.

Never dealing with them again and even one star is too much for them.

UPDATE

through this review Octipa sent a reply saying they apologised and had emailed me to resolve this .....
RUBBISH..... no email received so my opinion has not changed.

Second review of this scam company, I was offered a full refund on 7th April & gave them the required confirmation, now they don’t respond to any emails regarding my refund/order, please please stay away from this company, I have now lost over £100 with the return costs incurred. Company is a scam, save your hard earned money & buy elsewhere.

Use correct sizes

Thought i had found the solution to my problem, so i Ordered my boxers from them using their size guide, they arrived some time later than expected. They were massive, also not stylish like the advert. I emailed the company ref this and had very little response. These are not a cheap product. Anyway I thought I would try a pair....they did not hold a lot of pee before it overflowed down my leg so capacity very poor, style awful definitely not worth the money, I have more success using pads. Definitely not as advertised, yours disappointed

29 April Update : Still waiting

I ordered boxer briefs for my dad. We ordered three 3xl briefs and received large briefs. The briefs are too small for my dad.

I contacted Octipa and received an acknowledgment. But no answer on how to exchange the briefs.

My father ordered underwear from Octipa and this was his first purchase from them. I was tracking the order daily and when it finally arrived in South Africa, the courier company discarded the package because they claim they sent an email to my father to confirm the address, which was never received. Escalated to the courier and they indicated we must take it up with the supplier. Contacted Octipa and got their automated response that they would reach in 24 to 48 hours. Today it has been more than 48 hours. I sent another email requesting a refund and again, I received an automated response. This has been the most horrendous experience I've ever seen (and I work in the service industry) as the service agents do not care about customer experience. Octipa - Please do not respond on this review with another automated email requesting me to email you because I will not. Refund the money back.

Excellent service and very helpful.

Always looking for solutions to the leak problem. These looked good, so I ordered (2) XXL pieces, my size. Tried them on at delivery. Way too tight. Can't return them, can't give them away, can't use them. Sorry.

I wish to change size of boxer shorts. Nothing on website allows for this. Is this company a scam with positive reviews made up?

Please see email which I failed to send to them today due to their apparent block on contacting them:

Just received my order of 3 pairs of your male boxer shorts.
What on God’s earth is meant by the highly comical but worrying “Washing Method” ?!
I quote:

When washing with sticky deduction please stick the sticky buttons and and wash them so as to avoid the clothes from being damaged by the sticky buttons.

Are you serious? This makes absolutely no sense to any reasonable speaker of English.
I may add that the warning advice given on the plastic bag containing the free gift black zipped carry bag is equally perplexing.
I quote:

To avoid the danger of room rest…..Don’t do this bag or play with a pen. ?????

What is meant by ‘room rest’ ?? As for 'Don’t do this bag or play with a pen.' — the mind simply boggles.

En passant, I ordered size 40 but the label just says L. If these don’t fit where do I send them back for a return? There are no return instructions, or indeed any form of paperwork received with these boxer shorts. Your ad on your internet website assures no difficulty or quibble with returns/ replacement yet I read with alarm on TrustPilot that some customers had no end of problems with returns/exchanges.

Also, you claim to use all manner of exotic materials for these shorts but the label just says 100% cotton.

All in all I am losing faith in the integrity of your company already. Please reply with some reassurance.
Although, finally, I note that hovering over your email address I get a ’no entry’ symbol so I guess this e-mail may languish in my outbox never to be sent. Never mind, I will publish it in Trustpilot.

J A English
Stockport
UK

Beware……..,
I would read the terms and conditions very carefully before purchasing.
The company offer no refunds on returns just a credit note against your next purchase. They do offer 100% exchange against wrong size ordering but beware, if these have been opened then no exchange because of hygiene. My question is how can you tell if they are the correct size or of the correct quality for your needs if your return is invalid on opening? No paperwork is included in the delivery, therefore no returns details. Any return has to be received back 30 days from the order date…. That’s impossible! They took nearly 2 weeks to arrive, another six days communicating for returns details. They finally agreed that I could return one pair (ordered 2, but opened 1) at my own cost. The company is in France. You have then to complete a returns form online, had to use google translate to do this as I don’t understand French. All before you get any returns details. By this time if I do send them back I will be over the 30 days refund policy. Very clever marketing to be sure they don’t have to refund anyone. I have chosen to take the hit and not return simply because I can’t be sure I’ll ever see my money and I have to pay postage so that escalates my cost. The pants have a very thin padding so doubted they would hold any liquid. They leaked through to my outerwear below the guaranteed 60ml dryness limit. The company advised the reason for my leak was because it was over their 60ml limit! I’m not sure they are in a position to comment on this, but this was their reason for none return. My comment that these are ‘not fit for purpose’ was completely dismissed. Finally, I don’t usually write reviews but I feel obliged to give you an insight before you purchase. Good luck with this company if you purchase, I certainly wish my experience had been better.

Update 24/3/25
After much discussion around the pants not being fit for purpose they have finally refunded my order in total minus the original postage costs. Thank you Octipa

Beware, try one pair before you buy a bundle of 3 or more. Once you have bought them, you own them! NO RETURNS, even if the product has not been opened. I bought a bundle of 3, I opened one pair, didn't like the fit and asked to return the unopened pairs, NOPE! they claim for hygiene reasons, they will not allow a return. They offered 50% off another purchase, which is crazy because if I don't like their product, what, buy more of what I don't like ?

Update 3/17/25: they finally agreed to a refund, thank you. But, it was like pulling teeth. They sell these on Amazon, do yourself a favor and buy them from Amazon, that way if you don't like the fit (more a Euro fit) then no issues with the return.

MY ORDER HAS NEVER ARRIVED. NO ADDRESS OR REGISTRATION IN SOUTH AFRICA FOR THIS COMPANY. OCTIPA IS BAD NEWS

I have ordered this underwear 3 times. Through 2 traumatic experiences, I can confidently say that I trust this product with my life and will not use anything else. The service is excellent and after sales service is brilliant. Such kind and caring owner and staff. Thank you for making my life comfortable. Regards Annette

Over a week now and Yodel still has not delivered the order. This is not Octipa's fault but they need to find a better delivery supplier!

I received good communication. I understand that comms over festive season was a bit slow. I have received friendly emails

Octipa, from when you order until you receive your merchandise, is the most customer oriented online business I have dealt with, keep it up. And the product is fantastic

I am very impressed with the product. It has changed my life.

Prompt and friendly service. Thank you.

CULOTTES TRES BIEN CONCUES