De topper was hobbelrig
De topper was hobbelrig. (It had areas of high density en areas with low density. ) I got rid of it.
22 October 2021
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Contact info
Via Industrie 25, 6512, Giubiasco, Switzerland
- customercare@octasmarttopper.com.au
- octasmarttopper.nl
4.1
Great
142 reviews
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Really comfortable mattress top.
20 October 2021
Sales not clear
So. I order the product and paid in advance. After receiving the item I got an invoice from DHL for import tax of 78€. Definitely not fair and not mentioned in the website. Totally disappointed I will apply for giveback the item and full reimbursement. Often the service quality comes first of the item
6 March 2021
Reply from Octasmart
Hoi Christina,
We hebben u ook privé gemaild, maar alleen om te bevestigen.
Dit probleem is veroorzaakt doordat DHL u een factuur heeft gestuurd die ze naar ons moest sturen. We brengen onze klanten absoluut geen verzendkosten of douane in rekening en we hebben contact met DHL om deze factuur te laten annuleren. We hopen te kunnen bevestigen dat dit op zeer korte termijn is afgerond.
Het heeft gevolgen gehad voor een klein aantal klanten die allemaal rond dezelfde tijd als u werden afgeleverd en we hebben een proces ingevoerd om ervoor te zorgen dat dit in de toekomst niet gebeurt. Het spijt ons zeer voor dit door DHL veroorzaakte probleem en we zijn u zeer dankbaar voor uw geduld terwijl we er hard aan werken om het probleem op te lossen.
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