OceanReef Reviews 152

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Aquarium Shop
  2. Aquarium
  3. Pet Store

Written by the company

OCEANREEF.DK Danmarks største saltvands & ferskvands butik vi har et kæmpe udvalg i vores ferskvands afdeling med over 250 akvarier, der udover føre vi et stort udvalg af kendte brands inden for udstyr så som fluval, eheim, JBL og mange andre det udstyr vi har på hylderne er nøjeudvalgte. Vores saltvands afdeling er Danmarks største indeholder over 15.000 liter saltvand. Vi har 10 kæmpe øer med koraller og 3 store fiske systemer og vi lagerføre selvfølgelig også en masse kendte brands inden for udstyr, tilsætninger mm. Herunder findes AquaForest, APEX, Salifert, SECHEM, ATI, NYOS, ATB, Maxspect, Tropic Marin og mange flere. Alt i alt finder du Danmarks største akvaiebutik i oceanreef med mere ind 600m2 fysisk forretning, hvor du også finde vores kæmpe udvalg på vores hjemmeside oceanreef.dk Vi arbejder for korrekt rådgivning af vores kunder både private og erhverv. Vi skaffer dagligt vare vi normalt ikke har i vores sortiment til vores kunder og derfor er du aldrig længere fra vare vi ikke føre i vores sortiment ind en email eller et besøg i vores fysiske butik. Vi arbejder også med service aftaler til både private, erhverv og offetnligte institutioner hvor vi udføre professionelt arbejde med at opsætte og servicer akvarier. Vi impotere fisk og koraller fra hele verden og dermed kan vi som oftes også skaffe specielle fisk du ikke se andre steder. Tøv ikke med at kontakte os for special skafning af fisk da vi ofte skaffer specille fisk med stor succes. Hos oceanreef er du altid i trygge hænder.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No response

I have bought 3 bags of Aquaforest Bio Sand and some other stuff. The total was 700kr, I could have gotten free shipping for my order but there is a limit of 20kg. (At this point they were still responding to my messages.)
I ended up paying 158kr for my order to be sent in two separate packages.
I know that the shipping fee is expensive but the prices of the products that I bought are lower, compared to others, so I thought it was still worth it, and just paid the 158kr for delivery.

When I picked up the boxes from GLS, I could hear the sand moving inside one of the boxes. So I recorded the unboxing. Sure enough, when I opened the box, one of the sand bags was ripped open and the sand was all over the box.
I loss about 20% of the content of that bag of sand and the mess it made when I opened it.
I sent them a message via email to inform them about the condition of what I ordered when I got them. I mentioned that I sent the unboxing video and pictures on their Facebook messenger as the files were too big to be attached to an email.
But they never responded.
I understand that this kind of incidents happen during shipping or maybe it wasn't noticed in the shop when packing the orders.
But not responding was a choice. Not dealing with customers who received faulty products was a choice.
I wasn't even asking for a replacement or compensation of some sort. I simply want to let them know. They could have at least acknowledged the incident.

8 January 2024
Unprompted review
Show reviews in all languages. (152 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look