Ocean Finance Reviews 

3,228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the application and approval process quick, easy, and efficient. Many appreciated the user-friendly app for convenient account access and effective financial management. Reviewers consistently praised the excellent customer service, highlighting helpful interactions and feeling well-informed about their spending and payment schedules. However, some customers noted payment processing issues like double charges or fund transfer difficulties. Some reviewers were also dissatisfied with customer service, citing unhelpful agents, outdated processes for address/PIN changes, or problems with card delivery.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the application process is... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the speed,... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and convenience for managing... See more

Payment

Customers had ambiguous experiences with payment, with some finding the app a convenient tool for control and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joining up was pretty straightforward with card arriving within days. Trying to include another cardholder was quite fretful, it would be very useful if there was dedicated tab for this. It took a lon... See more

Company replied

Rated 4 out of 5 stars

The process of being assessed & approved for an Ocean credit card was quick easy and efficient. Truly as I remember it took less than twenty minutes, my new card was reasonably quick to arrive. Again... See more

Company replied

Rated 5 out of 5 stars

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only... See more

Company replied

Rated 5 out of 5 stars

Easy to apply, quick approval, sensible credit limits to begin with and very helpful for those with a not so good credit score. Great for bigger one off purchases. I used mine for a PlayStation 5 beca... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Mortgage Broker

Written by the company

Ocean Finance has been helping people with their finances for more than a quarter of a century. That means we’ve not only stood the test of time, but we’re experienced too! We’ll help you find the right product for your needs and situation – even if you have bad or adverse credit.

Ocean Finance

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,228)

775 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy application card arrived quickly…

Easy application card arrived quickly excellent credit limit

25 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

Horrible to deal with said they sent me…

Horrible to deal with said they sent me a refund it didnt arrive said they blocked a merchant from taking money from card didnt happen merchant took money 2 weeks later,time to close account horrible to deal with.

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.

We would be happy to feed this back to the lender, Capital One, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk, so that we can locate the account and raise this with them?

Again, we apologise for your experience.

Sincerely,

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy to apply and a quick decision good…

Easy to apply and a quick decision good experience credit available immediately,can't fault it

24 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Had problems with my transactions and…

Had problems with my transactions and spoke to someone on chat and they were very helpful and explained everything. Waiting time was short. Very satisfied.

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

FAST AND EFFICIENT

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Great App,easy to use and setup

Great App,easy to use and setup. Great customer support. What more can I say. Excellent service.

9 February 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for your kind words.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Spot on!

All straightforward and easy with nothing that can't be sorted almost immediately!

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Everything is easy to find on the app…

Everything is easy to find on the app and if you need help its very easy and fast to talk to someone!

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Application was quick and painless

Application was quick and painless, and replies were swift and provided all the information needed.

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

I'm really satisfied with Ocean card…

I'm really satisfied with Ocean card and full service.

12 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the detailed positive feedback. We're so glad that you chose Ocean, and we wish you all the best for the future.

The Ocean Customer Contact Team

Rated 1 out of 5 stars

Terrible advert screaming people would…

Terrible advert screaming people would not want to be associated with a company that puts out an advert like this..dreadful..who on earth thought this was a good advert for a finance company !!!11

11 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for your feedback. We appreciate that our adverts might not be to everyone's liking.

Regardless, we appreciate your words and I'll pass them over to our marketing team for their awareness.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Doing well so far

It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only thing I can say bad is it's not enough credit on it but I suppose it will grow well I hope it will.

7 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Quick application and decision and then…

Quick application and decision and then I had my card within 5 days very pleased

30 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Really easy process

Really easy process to apply with a very quick response. Thank you

4 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

Rated 5 out of 5 stars

The best credit card

The best credit card

5 May 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

This is great to hear, thank you so much!

The Ocean Customer Contact Team

Rated 5 out of 5 stars

Easy to apply for knew the answer to…

Easy to apply for knew the answer to application in minutes the app is easy to navigate and got a manageable credit limit to start off with would definitely recommend

13 April 2026
Unprompted review
Ocean Finance logo

Reply from Ocean Finance

Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.

The Ocean Customer Contact Team

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