Oakley Wood Timber Reviews 70

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Highly recommended. Everyone at Oakley Wood Timber has been so helpful. As my build kept getting delayed, Darren and Peter accommodated changes without drama and genuinely were only interested in del... See more

Rated 4 out of 5 stars

Purchased Windsor engineered wood floor and 144mm pencil round skirting, glue and oils to self install in a herringbone pattern in a T shaped hallway (with 6 doors!) and a large lounge. Excellen... See more

Rated 3 out of 5 stars

Ordered Oak engineered flooring for a client believing goods would be available from stock. advised 10- 14 days delivery from suppliers. Took over 31/2 weeks to be available for collection after we h... See more

Company replied

Rated 5 out of 5 stars

We were planning to relay a worn out engineered timber floor and were pleased to find Oakley within an easy drive. They have a showroom with products laid out so one can clearly compare the various... See more

Company details

  1. Flooring Contractor
  2. Door Shop

Written by the company

Oakley Wood Timber was created from 20 years of experience in hardwood timber products and specialises in wood products from around the world. Our aim is to deliver top quality products at prices that will pleasantly surprise you, without compromis...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 1 out of 5 stars

I'm waiting for my samples for over a…

I'm waiting for my samples for over a month now, so I assume I won't receive it at all.

25 October 2021
Oakley Wood Timber logo

Reply from Oakley Wood Timber

Hi there. Sorry we have been experiencing big delays in sample products from Europe and therefore a lot of samples never left. You are more than welcome to visit the store were we have over 200 Laminates on display.

Rated 4 out of 5 stars

Floor looks beautiful

Bought 79sm of lovely panaget oak laminate. I had 6 packs left worth £400 and OWT refunded the full amount. It looks beautiful and I’m very happy.

8 September 2021
Unprompted review
Rated 3 out of 5 stars

Ordered Oak engineered flooring for a…

Ordered Oak engineered flooring for a client believing goods would be available from stock. advised 10- 14 days delivery from suppliers. Took over 31/2 weeks to be available for collection after we had to chase several times.

27 August 2021
Oakley Wood Timber logo

Reply from Oakley Wood Timber

Hi Phil. I am really sorry nobody called you when the stock first arrived as it's been in our warehouse for weeks so it has been a total lack of communication on our behalf. It's not in our nature to let people down and I apologise for this. Kind Regards, Darren

Rated 4 out of 5 stars

Delivery was a few days later than…

Delivery was a few days later than expected and I had to call to find out when it would be delivered as it was never confirmed to me. However the man in the showroom was friendly, as was the man on the phone and the product looks great and is good value.

18 August 2021
Rated 1 out of 5 stars
Oakley Wood Timber logo

Reply from Oakley Wood Timber

Hi Lindros. Please can you send us an email with what samples you requested as I have actually been off sick for 3 weeks with Covid and I was unable to send out any samples. We are only a small independent company and we only have one person doing the samples and the requests have been huge lately so I am working through the backlog. I apologies for not sending these samples but if you let me know the details I will send them out asap. Some samples we may need to request from the factory which could take a couple of weeks. Kind Regards, Darren

Rated 5 out of 5 stars

Very happy customer

Good customer service and quality of product. Very helpful with holding the order and adding to it later, delivery exactly when scheduled.

7 March 2021
Rated 5 out of 5 stars

Excellent service

Excellent service - spoke with the store in advance of placing the order, who were very helpful in answering all of my questions. Delivery was prompt and the product better than expected. Would definitely recommend and use again! Thanks

3 March 2021
Rated 5 out of 5 stars

Fantastic Service from start to finish

Highly recommended. Everyone at Oakley Wood Timber has been so helpful. As my build kept getting delayed, Darren and Peter accommodated changes without drama and genuinely were only interested in delivering the best product and service.
Peter and the team were friendly, helpful and went the extra mile by completing the job over the weekend! Thank you.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

Utility refit

Looked at their website all week as they had a sale on. Decided on the product and when I went to purchase it was full price. Still went ahead with the purchase as it’s good quality and even at full price, was cheaper than other brands. Chose collection due to time frame. Straight forward and even though they didn’t have my door bar they replaced with a higher quality one and a little can of stain to get the required colour. This matched beautifully. Their showroom is amazing and I will be returning when I’ve saved up enough to replace my doors.

22 February 2021
Rated 5 out of 5 stars

Looking for a super wood floor

I would like to thank OWT for the super service recently. They supplied and fitted a beautiful new wood floor just before Christmas and it looks stunning, completely changed the look of the house.
Felt slightly daunted when entering the shop (didn't really know what I wanted). But Darren was so knowledgeable and was able to offer advice and support. The Fitting team lead by Peter were super and did a great job, they were polite, very highly skilled and obviously enjoyed what they did.
A great service from start to finish and a must if you don't know where to begin with wooden flooring.

18 January 2021
Unprompted review
Rated 5 out of 5 stars

We’re really pleased with our new floor!

We’re really pleased with our new floor and the service received, from start to finish! The floor looks great and the team that fitted it were professional, polite and knowledgable. Great quality product that has made such a difference to our home.

17 January 2021
Unprompted review

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