Oakjuri logo
Visit website

Oakjuri Reviews 156

•
TrustScore 4.5 out of 5

4.4

Fashion Accessories Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often feel identical to their online descriptions and are well-made, durable, and tarnish-free. Many people appreciate the attention to detail, with products arriving in branded boxes and looking beautiful. The customer service is frequently highlighted as exceptional, with reviewers commending the prompt, professional, and helpful responses to inquiries and issues. However, some customers also noted issues with order fulfillment, including items not being received or taking a long time to arrive. A few other people also felt that the product quality was poor, with items looking different from website images, breaking, or tarnishing quickly. Some reviewers were not happy with response times, mentioning delays or a lack of communication from customer service.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the durability, craftsmanship, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the quick and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed order and confirmed immediately. They messaged me items would be mailed 3/5 days after inspection. Also before shipping they send you a video through email showing the item and packaging. Can’t... See more

Rated 5 out of 5 stars

I am so impressed with the customer service I received! I placed an order, and one of my items turned out to be out of stock. Before I even had a chance to worry, their team contacted me proactively.... See more

Rated 5 out of 5 stars

Oak juri has pretty pieces, the boxes come with true branding and the customer support survice is available on whats app and via email. I had my pieces stolen and their team has been helpful in resolv... See more

Company details

  1. Fashion Accessories Store

Written by the company

At OAK JURI, we believe that true luxury lies not in the price tag but in the craftsmanship and beauty of each piece. Our collection of earrings, necklaces, rings, and more is designed to bring timeless sophistication into your life without compromising your budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super helpful

Super helpful! The customer service was quick and efficient. They helped me do exactly what I needed with little to no hassle.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Stellar service

My experience with Oakjuri has been amazing all along the way they have been prompt in their responses to my questions and concerns. I am beyond excited to order again in the future. I purchased from them based on what others had to say!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Broken strap out the box

I ordered my watch and found that the strap was broken when i recieved it. Apart from that the quality of the watch is great. The watch has weight to it, its not a cheap feeling watch. I contacted the company to let them know that there was a pin missing in one of the links. The company immediately apologised and are sending out a brand new watch to replace the one that has a broken strap. I have to say the customer service on this instance has been great. Thanks very much, I appreciate the gesture.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Oak juri has pretty pieces

Oak juri has pretty pieces, the boxes come with true branding and the customer support survice is available on whats app and via email. I had my pieces stolen and their team has been helpful in resolving the issue. I have purchased from them 3 seperate time now. I always get compliments on my pieces.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

best jewlery on the market

Oakjuri has amazing quality jewlery thats tarnish free and comes in super high quality packaging. i have ordered from there 3 times and they even added a complamentary wallet to my order. 100% reccomend!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Loved shopping here

Loved shopping here. Always a returning customer. Fast shipping and email responds. Always have good deals.

1 November 2025
Unprompted review
Rated 2 out of 5 stars

Products are basically plastic and…

Products are basically plastic and cheap metals. Kinked necklaces, earrings bent, poor craftsmanship. They are making replicas yes, but using the real brands names on their products, Cartier, VC....I asked for a refund for the poor quality items and they said I could bend the earrings back into shape and sent a video to show me how. WHAT? They offered a cheap pair of sunglasses and a $10 coupon...nope. Disputing these terrible products that were sold.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service very good

Customer service very good. Item was held up in customs so they proactively sent another sent another. Both arrived. Arrived me to keep both with no charge

29 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look