Oak Artisans Reviews 

I approached this business in July 2025 to supply flooring material for the refurbishment of my property. I supplied them with a floorplan of the property and asked them to supply the requisite amount of flooring. Based on their own assessment of the floorplan, they placed an order for the required of flooring material with their suppliers and collected a deposit payment from me.

Upon delivery in October 2025, it was noted by my contractor that only approximately 2/3rds of flooring material arrived. This caused significant problems, because the material ordered had long lead-times (I deliberately made my initial enquiry in July for delivery in October). In the end, this delayed completion of my building work by two months, meaning I had an additional two months in rented accommodation, and the costs consequent on it.

I immediately went to the vendor to address this failure. They claimed that the full order had been delivered, and that in order to make up the shortfall, I had to place an order, not for the amount outstanding, but for considerably more because this was the minimum their supplier was prepared to put into an order. As I was under extreme pressure because of the impact on my project, I paid the second invoice and acceded to the order. In total, I made three payments to Oak Artisans, totalling thousands of pounds. This was considerably more than I was quoted for the material.

I would like to emphasise that the second order I made was not only based on their failure to meet the first order, but that it felt like I had no choice but to get the material if there was to be any hope of avoiding more significant costs and delays. It felt very much like this was a deliberate tactic to extort money from me. I believe this to have been a clear and intentional violation of Regulation 7 of the Consumer Protection from Unfair Trading Regulations 2008 in that there was coercion and undue influence employed in inducing me to accept the sale.

They have ignored all my attempts to communicate with them to correct their error and recover the money they owe me. I am referring the matter to solicitors.

Very stressful and disappointing experience. Go elsewhere. Their fitters cut and punctured our water pipes not once, but TWICE. One of these flooded the ceiling of our newly decorated bathroom. The other happened the last working day before Christmas and Daniel the boss and Conor the salesman did not respond to our many calls or messages, meaning we had to get an emergency plumber out as our builders were all leaving for Christmas. They then took months to pay this bill (if they have paid at all) and left us being chased for payment. Lots of snags they had to come back to fix. To add insult to injury, a final finishing coat is an additional cost which I believe should be included, or at least been complimentary given the massive problems they caused.
I discussed with Conor that I was worried about using them because of a terrible earlier Google review and Conor assured me that it was a one off and that guy was unreasonable. Unfortunately I fell for his sales patter. He also pushed their fitters on us saying that the guarantee would be void if we used our builder's fitters. Unfortunately we fell for this too.
The quality and end product look good but every time I wash the floors I get angry about all the mishaps. This is a saturated market so I strongly suggest you go elsewhere for your wooden floors.

In response to their reply 1/10/2025: would have been better if you’d resolved this at the time not this inadequate reply nearly 5 years later. New management just means you’ve avoided your corporate responsibilities to customers and creditors so my review of this business still stands:AVOID. Daniel and/Conor and others who were so bad when we dealt with them are no doubt still involved and probably wrote the response!

Who am I responding to? Daniel or Conor? As mentioned I had to pay for emergency plumbers twice (just before Christmas) because your fitter cut into water pipes and you guys wouldn’t respond. Also had to pay for a decorator to fix water damage to the flooded bathroom below. You never paid a penny for any of this or got in touch, you just vanished. I’ve dealt with a lot of trades in my time but dealing with Oak Artisans was the worst by far. Absolute nightmare.
You ask me how to put it right now? How about compensation for the damage caused, costs and stress?
Who is this: Daniel or Conor? No I won’t be coming into the showroom. It’s been such a bad experience that I won’t agree to that. You can email me.