Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... See more
Company replied
I wanted something special for when I gave birth to my son and the initial necklace is exactly what I was looking for. The best part is I paid extra so when we have another baby in the future I can s... See more
I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was ge... See more
Company replied
Company details
Written by the company
Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
Contact info
United States
- support@oakandluna.com
- oakandluna.com
4.4
Excellent
11K reviews
Asks customers to review
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Great photos and descriptions of the…
Great photos and descriptions of the jewelry collection. Easy website to navigate. Great shipping and communication and I am now wearing my beautiful necklace.
13 July 2026
Reply from Oak & Luna
We are so happy to hear that you found our website easy to navigate and that you are enjoying your beautiful necklace! We appreciate your kind words about our shipping and communication.
The Oak & Luna Team
More than satisfied on every points
More than satisfied on every points!
Shipping, quality, expectations!
10 July 2026
Gorgeous new klace
My goodness, this necklace is gorgeous! Better than I expected. Do not hesitate to buy.
12 July 2026
Not only are the pieces beautiful
Not only are the pieces beautiful, the customer service is superior.
12 July 2026
Beautiful pendant
Easy to navigate the website. Ordered a customized pendant and it arrived quickly and was correctly personalized. Looks beautiful and high quality
12 July 2026
No, all of my best friends have this necklace
I ordered three necklaces for my best friend so we would always have one. I waited till they went on sale to get a discount on them. I only got the discount on the first necklace so I wrote to Oak & Luna and they gave me a discount on the other two as well. Best customer service ever! My friends love their new necklaces and I love mine.
10 July 2026
Reply from Oak & Luna
We are so happy to hear that you and your friends are enjoying your new necklaces! It's wonderful that our customer service team could assist you with the discount. We appreciate your kind words!
The Oak & Luna Team
Exceptionally happy
I had occasion to contact customer service as I needed the necklace fast, not only did they make sure I received it on time but it arrived three days early. All staff were kind, professional and very friendly. I absolutely love my necklace and I am extremely happy with my choice.
10 July 2026
Reply from Oak & Luna
We are so delighted to hear about your wonderful experience! It's fantastic that our team could ensure your necklace arrived not only on time but even earlier than expected. We're thrilled you love your necklace and are happy with your choice.
The Oak & Luna Team
Your customer service team was very…
Your customer service team was very professional, caring and prompt. Friends and strangers have often given me compliments on your product I wear. I have introduced many of them to OakandLuna by sharing your link. I’m forever a customer.
10 July 2026
Reply from Oak & Luna
We are so delighted to hear about your wonderful experience with our customer service team and that you're receiving compliments on our product! It means a lot to us that you're sharing your positive experiences with others and introducing them to our brand. We truly appreciate your loyalty!
The Oak & Luna Team
Oak and Luna sells quality jewelry
Oak and Luna sells quality jewelry! Their customer service is STELLAR!! I can’t say enough about this company and their products. Highly recommend Oak and Luna!! Thank you for providing exceptional service and jewelry!
9 July 2026
Reply from Oak & Luna
We're so thrilled to hear you love the quality of our jewelry and had such a stellar experience with our customer service! We truly appreciate your high recommendation and kind words.
The Oak & Luna Team
Tarnished within a week
My boyfriend ordered me the lock initial paperclip necklace for my birthday this year. When I got it, it was perfect! I loved it so much. I wore it For a week, removing it before I showered and avoiding having it be in water...week 2 and it is SO TARNISHED AND BLACK. I know my boyfriend spent over $115 on this only to have it look like cheap jewelry after a week or two. I am so upset and he is unhappy for me. I doubt I will order again and would not recommend to friends.
3 July 2026
Unprompted review
Reply from Oak & Luna
Dear Allison,
Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration.
I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have.
Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you.
Thank you for your understanding, and I hope to have the opportunity to make things right.
Kind regards,
Kyrene
I have loved Oak & Luna for years!
I started buying from Oak & Luna when I had my first son and have worn the pieces I got for him everyday. I now am adding to my collection as my family is growing and it’s a tradition I really love and hope to keep growing as the years and memories continue. The quality is top notch, customer service is excellent (you are taking to a real person who works for the company) and shipping is surprisingly fast for the pieces being made to order!
30 June 2026
Reply from Oak & Luna
We are so touched to hear that our pieces have become a cherished tradition for your growing family. It warms our hearts to know that the quality and our customer service have met your expectations. We are truly grateful for your continued support and for sharing your wonderful experience with us.
The Oak & Luna Team
Love my initial medallion necklace
Product preview I loved and looked perfect. Plus delivered before estimate
8 July 2026
I absolutely loved the bracelet I…
I absolutely loved the bracelet I ordered! The engraving was flawless, and the quality exceeded my expectations. It made such a meaningful gift—beautiful, personal, and truly perfect to give to someone special. Highly recommend!
8 July 2026
The necklace arrived very quickly and I…
The necklace arrived very quickly and I love that I can have an extra tag on stand by for my next grand child.
6 July 2026
I ordered another charm for my wives…
I ordered another charm for my wives necklace and it is perfect.
6 July 2026
I just received my engraved piece of…
I just received my engraved piece of jewelry and I Love love love my necklace. It is absolutely beautiful and, it is exactly as advertised. You will not be disappointed and would recommend Oak and Luna.
6 July 2026
Reply from Oak & Luna
We are so thrilled to hear how much you love your engraved necklace! It's wonderful to know that it is absolutely beautiful and exactly as advertised. We truly appreciate your kind words and recommendation!
The Oak & Luna Team
I have ordered a few pieces from here…
I have ordered a few pieces from here and trying to order another one they offer a discount but the discount code never works no matter how many times I enter it. It suck that you can't talk to a real person and your stuck with emails that they don't truly respond to.
4 July 2026
Unprompted review
Reply from Oak & Luna
Dear Avril,
Thank you for taking the time to share your feedback. I'm sorry to hear about the frustration you experienced while trying to place your order.
We understand how disappointing it is when a discount code doesn't work as expected, and I appreciate how this affected your experience. Providing excellent customer service is extremely important to us at Oak & Luna, and we never want our customers to feel that they're not being heard.
I've reached out to you directly by email so we can look into the discount code issue together and help you complete your purchase. I'll be happy to investigate what happened and make sure you receive the assistance you need.
We genuinely take great pride in the service we provide, and we hope to have the opportunity to restore your confidence in Oak & Luna.
Kind regards,
Nicola
Everything was great
3 July 2026
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