Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
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Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order placed 14/01/26
Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking into it. I have requested a refund or the product. This is so disappointing not to be acknowledged at all. Will use my back to now try and re-claim the amount paid..
29 January 2026
Unprompted review
Not received my purchase and no customer service
Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the website. This has really damaged my view on this company as it has been 2 weeks without my purchase and no acknowledgement at all.
9 January 2026
Unprompted review
I have placed 2 orders since 2nd of jan…
I have placed 2 orders since 2nd of jan and no response to any of my emails chasing the first order from the 2nd of jan.
They used to be good but they have hit rock bottom for me with their customer service.
21 January 2026
Unprompted review
Since my usual vape store not selling…
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was around 2 years ago. Marcus has been such an amazing help making sure I get my pods on time for my holiday going above and beyond to help me. I love the new chat feature on the website this makes it a lot easier to communicate rather than email as I know they can get lost sometimes, very quick to reply in the chat which has been a game changer! NZO is back in the game!
14 July 2025
Unprompted review
As a loyal customer for the past 3…
As a loyal customer for the past 3 years I have emailed several times in the last few weeks for help regarding they're products and received no response, very disappointed as this was the product that helped me quit smoking at last!
25 February 2025
Unprompted review
Reply from nzo vape
Hello Rita,
I'm sorry to hear you haven't had a response. I have been looking into this for you and I can see a reply was sent through to you. I am happy to answer any questions you may have. Please email me at service@nzovape.com for me to look into this further for you.
Marcus
Nzo Vape
DO NOT ORDER WITH THIS COMPANY!!!!
Placed an order a week ago & it still has not been dispatched yet. I have emailed them a couple of times to try to find out when I will receive my items & no one has replied to me. I would not order with this company as it seems they are not trading but for some reason still have their site up.
8 November 2024
Unprompted review
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience with our site. Can I ask you to contact me directly at service@nzovape.com I will look into this further for you and resolve this issue for you.
Marcus
Nzo Vape
Didn't receive referral reward
Didn't receive referral rewards, apart from that service was adequate.
19 August 2023
Reply from nzo vape
Hello Anthony,
Thank you for your feed back. I'm glad you found our service adequate. Please contact me at service@nzovape.com for me to look into your referral.
Marcus
Nzo Vape
Reply from nzo vape
Hello John,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
I have purchased online for a couple of…
I have purchased online for a couple of years. Had some issues with a purchase replacement sent. Quality service.
18 September 2023
Reply from nzo vape
Hello Jacqui,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
Nzo Vape
It was quick and ordering and payment - simple.
It was quick and simple to find the product, order and verify was easier than prior then onto payment - all within minutes.
17 August 2023
Reply from nzo vape
Hello Paul,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Made an order a week ago
Made an order a week ago , still processing , no reply from customer service.
5 September 2023
Unprompted review
Reply from nzo vape
Hello Kev,
Thank you for your feedback. I'm sorry to hear your order hasn't arrived for you. I can see we have been in touch with you to get this resolved for you. However, if you wish to discuss this further please contact me at service@nzovape.com
Marcus
Nzo Vape
Reply from nzo vape
Hello Anne,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Brilliant product
Brilliant product, brilliant price and fast delivery. Would highly recommend to everyone.
19 August 2023
Reply from nzo vape
Hello Vikki
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot!
We hope to serve you again in the near future!
Ashleigh
Nzo Vape
Reply from nzo vape
Hello Morgan,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello Sarah,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
Red Box Vape
Reply from nzo vape
Hello Victoria,
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
Red Box Vape
Continued satisfaction.
As usual, my order was promptly completed and delivered with no issues. I still find the site very easy to navigate and my favourite flavours are still available at a very competitive price. Payment is straightforward and the facial recognition page working more consistently certainly helps. As always, I have found the customer services excellent in dealing with any questions I need answered. I remain a completely satisfied customer.
25 July 2023
Reply from nzo vape
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello Skye,
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team!
We look forward to serving you again soon!
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
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