Nuvio Recovery Reviews 260

I couldn’t give it zero stars, or I would. December 31, 2025 they took my money. January 3, 2026 they said they ran out of stock and wouldn’t get more for 12-18 days. January 6, 2025 I asked for a cancelation and refund of my purchase price. They offered me $75 cash back and I rejected. Said I just want a cancelation and refund. Then they offered $80 cash back. I said no, I just want cancelation and refund. This morning I chatted online and was told my order had not been fulfilled and was assured I could get cancelation and refund. Then this afternoon I receive an email stating my order has been shipped. UPS label created after 3:00PM today after I was told 8:00AM I would receive cancelation and refund. I’m returning as soon as I receive, that is, if they’ll respond to me in a timely enough matter for me to be within the return window. I wouldn’t recommend this company to anyone. Very poor customer service.

We love our nuvio chiller. The cold plunges are a great health tool. We took extra steps to keep the water clean like adding an extra, separate filter with a UV light to kill bacteria. Using a dobie pad, we lightly scrub the inner surfaces periodically whenever it feels a little slimy and we use a fine mesh net to scoop out any floating scum. These steps keep the water clean far longer. Recommend the tub vs the pod as you can stretch out in the tub. Once we made these fine tunings the product serves us well.

Looking forward to buying the Red Light Therapy Matt from Nuvio.

My experience with Nuvio has been fantastic. I have the Red Light Therapy Mat and The Chiller and have really benefited from both products. My interactions with Customer Service have been great as well. I have been able to communicate with their representatives quickly and efficiently and have had my questions and concerns addressed promptly. I like Nuvio's list of available products and plan on trying more as time goes on. Thank you Nuvio!

While I cannot comment on my Red-Light Therapy mat that I ordered, as it is on back-order, the Customer Service follow-up has been wonderful on status of their fulfillment. I will come back to this review once I receive my order and had the opportunity to use it.

Terrible company! Bought a pro chiller and in less than 2 weeks the pump stopped working, 2 weeks later and I have been unable to speak to a human, all correspondence is AI with no resolution. The website and Instagram are both misleading showing raving reviews it’s only when you research deeper that you realize that away from these platforms the reviews tell a completely different story. Sadly after so many bad reviews this company doesn’t seem to care for their customers and have no desire to improve. Look elsewhere for similar products who care for their customers

We have been using the Nuvio chiller for over a year now. It has worked great. It DOES take longer to chill than stated on the website. BUT I also have a 320gal ColdPod so I wasn't expecting rapid-chilling. When it gets to temperature it cycles on and off as it should.

I just had my first service issue with the unit. I received prompt service and support. I was engaged in an email thread with a support person within 24hrs. I sent a video of my issue and they determined it was a temp probe failure. The part was $8! I paid for it and they immediately shipped it. I also received a tracking number right away. While it was in transit they sent me three videos showing the replacement process. The shipping scared me at first when I saw it coming from China and was through "17track.com"or something like that. It took 8-10 days to get to me. Once it got to the States and through customs it got to me very quickly. I am competent with tools and it took me less than 30min to gvet my machine up and running again.

The customer service that I received from Nuvio (Charlie)was awesome! He diagnosed the issue and sent the replacement part for my chiller. It is working like new again!

What a terrible customer service and company structure. I ordered the wrong chiller and immediately sent them the request to make the change, they said all good and to wait till the email came which then said no, but we will give you 10% to keep it or pay the shipping to send it back.

That is frankly terrible service. Let's hope the POS actually works as stated.

I bought the chiller in June. It worked until September. It stopped chilling the tub. Contacted customer support. Multiple emails back and forth. 24-48 hour response time. Multiple videos sent to customer service. They finally said I needed a new pump. They said it will come in 5-7 days. 14 days later attach new pump. Same problem as before.
Contacted customer support. Took more videos. They contact me after 48 hours. Say I need a new pump. I show them the two pumps side by side. I ask for a trade , my chiller for a new chiller. The answer is we do not provide replacement chillers.
My response to anyone is as the other bad reviews. Do not buy anything from Nuvio. Nuvio equipment is garbage. I even bought a tub.$500.00. Cheap plastic that bends in at the sides. Cost about $2.00 in China where I assume Nuvio is located.
Do not trust , contact , buy anything from the dishonest and evil company.

I bought the full bundle with chiller, sauna and tub in July and the sauna steamer doesn’t work, the lid cracked and the sauna has torn from limited use. Hopefully the chiller continues otherwise a complete waste of $1,000. I reached out to customer service about warranty and didn’t get a response. Don’t get fooled into buying this garbage.

We purchased our Nuvio Chiller (with free inflatable pod) in August based on the information found on their website. Specifically the claim: "Does the Chiller work outdoors in extreme temperatures?
Absolutely. It’s engineered to keep your tub icy-cold even in high and low outdoor temperatures." (Direct quote). Our ice bath will not get below 50 even though it is in the same location on our shaded back porch as our previous ice bath (39) and the only customer service is a bot. No phone number, no humans, no returns. It is really disappointing. Not sure how they got all of the 5 star reviews on the website....

Unit was broken out of the box, the pump did not work. The company would not refund the purchase or replace the pump. The quality of the unit units are obviously very cheap and the company does not stand by that. All they offered was free lifetime support, lol. I highly recommend others steer clear of this company

They have helped me with my doubts and answered my questions.

Decent product, it keeps my ice bath cold and I’ve used less ice since having it. I like my water temp around 40 degrees. Customer service responded quickly and helped with the error code I had.

Excellent customer service! Provided a solution in an efficient manner.

The Chiller Pro does not function as advertised, and my entire experience with Nuvio has been one of the worst customer service situations I have ever dealt with.

I purchased a Chiller Pro for $1,100 on July 28, 2025. The very first unit arrived dead on arrival and would not even power on. After multiple attempts to reach support (responses often took 48–72 hours or more), they eventually acknowledged the issue and promised a replacement. The replacement unit they sent, however, was not the correct product. At this point, I had two units in my possession, one that was dead and another that was not what I ordered.

Support eventually sent yet another unit. Unfortunately, this third unit has never worked properly either. The pump does not circulate water correctly, and the chiller stalls around 55°F instead of reaching the advertised temperatures. Despite providing videos and photos as requested, and following every single troubleshooting step, Nuvio has refused to issue a refund or send a properly functioning replacement.

Instead, they offered either (1) yet another replacement (after three failed units already), or (2) a “goodwill” partial refund of only 20% ($220). This is unacceptable given the amount I paid, the repeated failures, and the time wasted.

To date, I have spent over two months attempting to resolve this, and I still have nothing to show for it except multiple defective units and hundreds of unanswered or delayed emails. This company does not stand behind its products and does not honor reasonable customer requests for refunds when equipment fails to work.

I strongly caution anyone considering doing business with Nuvio: stay away. They will waste your time, your money, and leave you with broken equipment and no resolution. In my opinion, this company is not trustworthy and operates in a way that feels like a scam.

Be aware if you order this product, take it out of the box and assemble it and it doesn’t work, they will NOT refund you as they consider it “used” after water is run through it.

How you would ever know if it works without filling it and turning it on is beyond me. Nothing delivered unusable should be considered used. Nobody stepped a toe in this thing because … it doesn’t work.

We paid $750 for this product (on sale) at the end of July and cannot even use it, or get refunded. They offered to send replacement parts which were slow to come and did not fix the issue.

“Customer Service” (lack thereof) is wildly slow as well. If you’re desperate to lose space in your trashcan and also throw away $750.. Nuvio is your brand!

HORRIBLE COMPANY. Product is broken and leaks. Creates a serious slipping and electrocution hazard. Spent 3 weeks trying to even get the company to respond, let alone listen. They only think the hoses are not connected correctly, despite a video and photo showing a crack in the unit itself. Save yourself the trouble and buy anything from anyone else.

DO NOT BUY THIS HUNK OF JUNK.

I've got 2 replacements because this thing breaks everytime. Like other reviews say, it will not last a year guaranteed. I tried to get another replacement because they won't give me a refund and they said they can't because it broke due to misuse, which is total crap.

I have followed the directions to a T every time and these machines just break over and over again.

I wish I had the money to go and buy another one from another company, but I don't. So now I'm without being able to ice bath every morning, which sucks.

Once again, DON'T BUY ANYTHING FROM THIS COMPANY!