Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer s... See more
Company replied
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I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter... See more
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I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of... See more
While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if yo... See more
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Company details
Written by the company
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Contact info
United States
- support@nuviorecovery.com
- nuviorecovery.com
3.3
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Awful product; shady company
First off, you can get the exact same unit from China for less than half the cost but honestly don't bother. These things are absolute garbage. You're lucky if they last over a year and their warranty is terrible. They only warranty specific parts. Extremely shady company.
21 September 2025
Unprompted review
Defective Product and No Customer Service
I received my Chiller Pro on September 4, 2025. After setting it up and turning it on, it leaks badly from the hose that connects the pump into the chiller. Today is September 20, and I have been attempting to contact them to process a replacement since September 5. They provide no phone number and only give you an email address, number to text, and an online form submission. I have tried all three contact methods multiple times with no response. I have contacted them on Facebook and Instagram with no response. I am now discovering that it’s not just me experiencing this, but instead it is a recurring problem with them. There is no customer service available. Do not buy from them unless they get this resolved.
4 September 2025
Unprompted review
To Nuvio,
To Nuvio,
You mean you can't find the file for Brendan Farley that has been open since July 29th? I find that hard to believe. How much more information could you possibly need?
Here is the order number: #26440
19 September 2025
Unprompted review
Terrible experience with broken unit
Unit stopped chilling.
Communication was slow with customer support. Mike at Nuvio quit responding. No response to my emails in over 10 days. Out money and with a product that doesn’t work.
10 August 2025
Unprompted review
Reply from Nuvio Recovery
Hi Ladd,
I’m very sorry to hear about your experience and the lack of response you’ve received. Please share your order number so we can review your case and make sure you receive the help you need as quickly as possible.
Nuvio
Poor quality. Constantly asking for replacement parts
Response time from customer service is great. Cold plunges are great. Product quality SUCKS.
1) my pod arrived with a hole in the rim so the rim would not remain inflated.
2) they quickly replaced it.
3) three months later the pump broke.
4) it arrived after the slow boat from China brought it over.
5) a week after I got the replacement pump, the replacement pod sprung a leak on the bottom.
If I could give ZERO stars for quality, I would. The closest to ZERO is one star.
Don’t try this company unless you are a very patient person willing to constantly wait for replacement parts.
12 September 2025
Unprompted review
Reply from Nuvio Recovery
Hi there,
We are very sorry for the trouble you’ve had and appreciate you taking the time to share this feedback. Your experience matters to us, and we would like the chance to review what happened.
Please provide your order number so we can look into this directly and offer the right support.
Nuvio
Build quality is a joke
Build quality is a joke. This exact product is all over AliExpress. Nothing premium about it — just expensive branding over a weak product.
25 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Not even close to what the site…
Not even close to what the site promised. Found the same plunge on AliExpress for $89. I paid over $500. Shameful.
13 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Horrible Customer Service and the original product
Nuvio has a great system if it was dependable, there are so many things that went wrong with the system and the absolute worse thing is the lack of customer service. There is no number to call you can only leave an email, which i did but the responses are quite slow and trying to solve the problem is a major challenge trying to cummicate this way. I asked for a new system while it was still under warranty as the device was not reading correctly and not cooling. They sent several instructions to get it to work and finally I was able to get it to cool but they never replaced the unit so now that I am "out of warranty" they say that they will send parts 9 days ago, i follow up and they say the warehouse is shipping the parts, i follow up and they say that my unit is out of warranty. I asked them to replace my unit with the upgraded unit that does not have this problem and im willing to buy it at a discount. They tell me they can't offer a discount and my unit is out of warranty. I bought my unit in June of 2024, it currently does not cool nor does water flow through. I have gotten countless answers from them and none of them are consistent or true. Buy at your own risk, if it works you are set but if not you are toast. Order#6941
9 September 2025
Unprompted review
Reply from Nuvio Recovery
Hi Chaun,
Thank you for sharing your experience, and we’re very sorry for the frustration this has caused. While we understand your unit is now outside of warranty, we always want our customers to feel supported and taken care of.
Could you please share your order number with us? This will allow us to review what happened and find a solution for you, whether that’s sending the replacement parts you need or offering a discount on the Pro model.
Your trust matters to us, and we want to make sure you’re looked after.
Nuvio
Fast response
Got a reply to my customer service message within about 12 hours and a follow-up the day after that, very happy with that. Replacement part is on the way now that will solve my problem (which I caused by myself by stepping on one of the pieces hahaha).
18 April 2025
Unprompted review
This should be labeled as a Chinese…
This should be labeled as a Chinese reseller product — because that’s all it is. Zero innovation, low durability, and high price tag.
11 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Leaks
Leaks, flimsy, and feels super cheap. Found it on Shopee a day later. Same tub, same valves, no branding. Not worth what they charge.
19 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Really poor quality
Really poor quality. I looked it up and it’s literally the same product being sold on AliExpress for a quarter of the price. Total scam.
18 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Inflatable quality is terrible
Inflatable quality is terrible, and the cooling system barely works. Searched online and found the exact tub on Alibaba. Never again.
23 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Felt like a $60 toy
Felt like a $60 toy. Turns out that’s exactly what it is — the same unit on Shopee for way less. I was fooled by the marketing.
31 August 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
I had a small issue with my pump
I had a small issue with my pump, and the customer service team were able to get a replacement arranged for me very quickly. They even reached out later to check if it had solved the problem (which it had). Very great, thank you!
14 August 2025
Unprompted review
This product has never worked from the…
This product has never worked from the beginning. I requested a refund, but was told it could not be refunded because it was “used.” The reality is that we have never been able to use it at all.
The sauna is the same way it does not work, and the company refuses to take responsibility.
⚠️ Please do not invest in these products. The company does not stand behind what they sell or support their customers when problems arise. They also refuse to send me my refund Celia Velazquez
2 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Celia,
Thank you for sharing your experience with us. We’re very sorry to hear how disappointing this has been, and we completely understand your frustration.
All of our products are covered by a one-year guarantee and lifetime customer support, and we want to make sure this is resolved properly. Could you please share your order number with us so we can investigate your case and assist you directly?
We’re committed to making sure every customer feels cared for, and we’ll do our best to support you.
Nuvio
Not working, no customer service
My chiller arrived non functional and I have been emailing customer support for 5 days straight with no answer, do not buy from them
29 August 2025
Unprompted review
Reply from Nuvio Recovery
Hi Bryan,
I’m very sorry your chiller arrived not working and that you haven’t heard back from us. Please share your order number so we can look into this quickly and get you the support you need.
We take situations like this seriously and want to make it right for you.
Nuvio
Product doesnt work & customer service won't help
I purchased two products from Nuvio, one being the chiller and the other being the long recovery pod. After three months the chiller stopped working and the recovery pod had a leak from the beginning.
The customer support team at Nuvio is responsive, but unwilling to help fix or replace any products. They string you along asking for videos and making you try different things, none of which actually help. Once I requested a refund or a product replacement they went completely dark on me. Stay away from this company.
6 May 2025
Unprompted review
Reply from Nuvio Recovery
Hi Kevin,
Thank you for letting us know about your experience. We’re very sorry to hear that both products have given you trouble and that our support hasn’t met your expectations. That’s not the level of service we want for our customers.
We’d like to look into this for you right away. Could you please share your order number with us so we can review your case and provide the right solution?
We truly value your trust and want to make sure you feel fully supported moving forward.
Nuvio
Customer support is terrible
Customer support is terrible. The product will have issues and you will be at the mercy of “Charlie” in support to resolve an issue. Its taken me 2 months to get the simplest response with no explanation. Try contacting and talking to a human before purchasing - you cant!
24 August 2025
Unprompted review
It’s very slow to cool down a…
It’s very slow to cool down a regular-sized tub. Mine takes 6-8 hours to go from 20°C to 6°C. I bought it hoping to run it for 1–2 hours each night while I work out, then come back for a plunge. But the reality is I have to leave it on all day or all night, which blocks the tub from normal use. Not great. I have the Recovery Chiller for Ice Bath.
14 August 2025
Unprompted review
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