Nuuvem Reviews 1,862

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Simple, variety of payment methods and fast at setting your order up. Had me worried for a second as the confirmation took a couple of minutes, but nothing unexpected per say. Great service over all.... See more

Rated 5 out of 5 stars

I was a little bit worried when I finished my purchase, as there was a warning saying that my content would need a review in order to be delivered. But as soon as I went to "My Games", there he was... See more

Company details

  1. Game Store

Written by the company

Nuuvem is your digital games store for PC, Consoles, Mac and Linux. Discover, buy and download your games instantly!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Scam!!

I bought a key for a complete game, and when I received the product they gave me the artbook, I sent my complaint and they changed the name of the product, terrible page

13 February 2025
Unprompted review
Nuuvem logo

Reply from Nuuvem

We appreciate your feedback and are sorry your experience wasn’t the best.
Our team is already looking into your comments to improve our services and make sure this doesn’t happen again.
We want your next purchase to be a 100% positive experience! If you need support, contact us through the link below:
https://www.nuuvem.com/-/support

Rated 5 out of 5 stars

Good Job

Simple, variety of payment methods and fast at setting your order up. Had me worried for a second as the confirmation took a couple of minutes, but nothing unexpected per say.
Great service over all.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Complete Testimonial

Complete Testimonial: I have only praises for Nuuvem. I had an issue with a boleto payment, and they kindly extended the payment deadline for me. Additionally, the games were on sale with an even larger discount, which ended up being more generous for me. The company is very fair, honest, and constructive. Treating customers well is key to building trust and loyalty, and Nuuvem clearly understands that. They ensure that each interaction is handled with care and respect, which makes a huge difference in how the company is perceived. When a business prioritizes customer satisfaction, it not only resolves immediate concerns but also encourages long-term relationships. Nuuvem's exemplary customer service is proof of their commitment to excellence.

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Depoimento Completo: Só tenho elogios a fazer à Nuuvem. Tive um problema com pagamento via boleto, e eles gentilmente estenderam o prazo para pagamento. Além disso, os jogos estavam com desconto maior, o que acabou sendo mais generoso para mim. A empresa é muito justa, honesta e construtiva. Tratar bem o cliente é fundamental para construir confiança e lealdade, e a Nuuvem claramente entende isso. Eles garantem que cada interação seja tratada com cuidado e respeito, o que faz uma grande diferença na percepção da empresa. Quando uma empresa prioriza a satisfação do cliente, ela não apenas resolve questões imediatas, mas também incentiva relacionamentos de longo prazo. O atendimento exemplar da Nuuvem é prova de seu compromisso com a excelência.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Fast content delivery

I was a little bit worried when I finished my purchase, as there was a warning saying that my content would need a review in order to be delivered.

But as soon as I went to "My Games", there he was, already waiting to be activated!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Compra do Assassin's Creed: Odyssey

Olá fiz a compra do Assassin's Creed: Odyssey - Ultimate Edition.
No entanto aparentemente, o conteudo na Ubisoft do codigo disponibilizado pela Nuuvem da compra esta incompleto, a qual esta faltando as DLC's, os conteudos da Ultimate Edition o Season Pass e o Deluxe Pack esperados.

Peço que verifiquem este ticket, grato.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Advertised prices of items not available

Advertised prices of items to me, then when I went to checkout hit me with "oh we want you to buy more things, you have to spend $10+ for us to sell you anything".

So effectively false advertising. Not trustworthy at all.

19 May 2022
Unprompted review

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